JOHN MARK A. GALLETES
**** *** **** ******, ********, Manila
**********@*****.***
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Professional Summary
Process Analyst with over 3 years of proven experience supporting multiple countries hosted by a logistics company. I also have great professional experience with implementation of processes and documentations.
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Experience
DHL Global Forwarding / Process Analyst
April 2017 - PRESENT / W Mall, Diosdado Macapagal Boulevard, Pasay City Create process documentation/workflows, knowledge articles and self-service guidance in relation with the DHL's logistics processes; facilitate process workflow and identify possible risks. SMS Global Technologies, Inc. / Project Implementation & Support
APRIL 2017-AUGUST 2017 / Philippine Stock Exchange Building, Ortigas, Pasig City
Provide on-the-ground support for planning, implementation and monitoring of Project activities.
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Education
Arellano University / Bachelor of Science in Computer Science Graduated April 2017
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Qualifications
● Analytical skills
● Communication Skills
● Critical Thinking
● Flexibility towards work and other team members
● Knowledgeable in Programming Languages such as C/C++, VB.NET, C#, HTML, CSS, and Assembly Language
● Knowledge in SAP, Macro VBA, and Database Design
● Advanced skills with Microsoft Word and Excel
● Knowledge in Data Process Modelling, and Business Process Design
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Personal Profile
Date of Birth: December 02, 1995
Religion: Roman Catholic
Height: 5’11”
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Character References
Crislyn M. De Leon
Fin & Business Admin Analyst
IBM Business Services
Jennifer A. Santos
Executive Assistant
Operations Division - NTG
Jerome Bryan Bautista
Technical Support
SMS Global Technologies