Customer Service Executive

ConfidentialC

RAGAVI.M.S

****/*,************,

Keeramangalam-614624,

Pudukkottaidt,

e-mail:*********@*****.***

Ph:+918*********

CARRIEROBJECTIVE

To obtainacreativeandchallengingpositioninanorganizationthatgivesmean opportunityforself-improvementandleadership,whilecontributingtothesymbolicgrowth oftheorganizationwithmytechnical,innovativeandlogicalskills. PROFILESUMMARY

1. Highly motivated positive spirits.

2. Creative thinking with Leadership skills.

PERSONALITYTRAITS

1. Emotionally stable.

2. Being kind and happy to help.

EDUCATIONQUALIFICATION

EDUCATION

YEAROF

COLLEGE/SCHOOL

UNIVERSITY CGPA

PASSING /BOARD /PERCENTAGE

B.E.(ECE-

GovtCollegeof

Anna

Electronicsand 2012-16 University, 7.26

Engineering,Tirunelveli

Communication) Chennai

GovtGirlsHr.sec.School,

TamilNadu,

H.S.C 2010-12 Stateboard 94.25%

Keeramangalam

S.S.L.C

2010 GovtGirlsHr.sec.School, TamilNadu,

97.2%

Keeramangalam Stateboard

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PROJECTWORK–8thSEMESTER

1.Classificationanddetectionofpowerqualitydisturbancesusingwavelet transformandartificialneuralnetworks

SPECIALTRAINING

1.Inplanttrainingon“BSNL”,Tirunelveli.

Industrialvisiton“RADIOASTRONOMYCENTER”,Ooty. ACHIEVEMENTS

1.HonouredasSchool1stinSSLCatGovtgirlsHr.SecSchool,Keeramangalam. 2.HonouredasSchool2

nd

inHSLCatGovtgirlsHr.SecSchool,Keeramangalam.

ActiveMemberofYogaClub.

AREAOFINTEREST

1.Cprogram

2.C++

3.CoreJavaBasics.

WORK EXPERIENCE

Worked in,

TELEPERFORMANCE,

AmbitITpark,

AmbitParkRd,

AmbatturIndustrialEstate,

Chennai,

TamilNadu600058

Experience:2 Years 10 Months(from7thAug2017–to 23rdJun2020) Senior Customer Service Executive(Non-Voice)

ProcessingClaims

ProcessingPaymentsandRedress

FindingtheErrorscommittedbytheassociates.

ActingasanInternalQCandclarifyingthedoubtsfortheAssociates ConfidentialC

ROLESANDRESPONSIBILITIES

Actingasapointofresolutionforcustomerswhohavecomplaints.

Usinggoodjudgementandinitiative,developingresolutionstocomplaintsbytelephone, adheringtotheBarclaysgroupcomplaintHandlingPolicy.

FollowingcorrectescalationprocedurestoLineManagementand/orcustomerrelations.

Obtainandevaluateallrelevantinformationtohandleinquiriesandcomplaints.

Directrequestsandunresolvedissuestothedesignatedresource.

Recorddetailsofinquiries,commentsandcomplaintsandactionstaken.

Communicateandco-ordinatewithinternaldepartments. PERSONALDETAILS

DOB : 26.09.1994

Sex : Female

Maritalstatus : Single

LanguagesKnown : English(R-W-S),Tamil(R-W-S),Hindi(R-W) Father’sName : M.Somasundharam,

Address : 1082/6,Rajajistreet,Keeramangalam-614624; Alanguditaluk,Pudukkotaidistrict

Hobbies : learningphotoshop,glasspainting.

ConfidentialC

REFERENCES

1.Mr.MVijayaraj.

Professor–GovernmentCollegeofEngineering,

Tirunelveli–627007

Ph:934-***-****.

2.M.Samson,

SeniorSoftwareEngineer,

RenaultNissanTechnologyandBusinesscentreIndia(RNTBCI), MahindraWorldCity–603204,

Ph:917-***-****

DECLARATION

IM.S.Ragaviherebydeclarethattheabovefurnisheddetailsaretrueto thebestofmyknowledgeandIassureyouthatifplacedatyouresteemedcompany,I woulddomyjobwithsincerityandtothebestsatisfactionofmysuperior. Place:Chennai

Date:

yourssincerely

(M.S.Ragavi)

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