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Suresh Iyer

SUMMARY

Mr. Suresh Iyer has over 18 years of experience in the IT Industry having worked as IT Infrastructure SME, IT Project Manager, IT SDM, IT Specialist, Technical Team Lead, Systems Management Specialist,System Administration and Middleware Support in a heterogeneous network operating system environment in zOS, iOS, AIX, Solaris, RHEL, ESX, and Open VMS. He holds a Masters in Information Technology from Rochester Institute of Technology,(RIT),NY.

Manage program and project teams for successful roll out and GO-Live by coordinating and delegating cross-project initiatives supporting Global Supply Management processes.

Defining key requirements needed from cross-functional teams and external vendors

Analyze, evaluate, and monitor mitigation of program risks, and project challenges to improve Life Cycle Management.

Coordinating the other program managers efforts to identify risks across multiple projects

Manage budget for projects and be a SPOC for mapping established business goals/objectives

Good experience in Capacity Planning and Solutioning, resource allocation, resolution and technical support in a global enterprise wide infrastructure in a multiple OS Environment.

Managing team of Onsite and offshore resources to deliver customer expectations and meeting SLA deadlines on Critical Incidents Management.

TLM experience in Cloud Technologies AWS, Google Cloud, laaS,PaaS.

Good Experience in Enterprise Communication and Global Team Coordination.

Domain experience range from Health Care Sector, Finance, IT and Global Marketing.

Implementing Scrum, and Kanban methods and Scaled Agile Framework (SAFe)) to coordinate project management and budgeting.

Good Experience in managing projects end to end, beginning with meeting LOB users specifying non technical requirements to implementing the designed application to final Go Live stage.

Updating VP and higher management with weekly milestones achieved meetings and addressing their budgetary concerns and technical questions.

Operating Systems : z/OS, iOS, AIX, Solaris, RHEL, VMware, Open VMS, VAX VMS,

Middleware: IBM WebSphere WAS, MQ, WPS, Business Suite,JBoss,Integration Bus, Cast Iron, WMB, FTE, Datapower,

High Availability Cluster: Veritas Cluster Manager, CSM, RHEL Clustering.

Languages:DCL, VAX C, Perl, UNIX Shell scripting, Python

Database Systems:DB2, MySQL,Oracle

Software & Tools: Ansible,Puppet,Terraform,kubernetes,MS Visio,PM Smart, Agile Methodologies, SaFE

Education: M.S in Information Technology from Rochester Institute of Technology (RIT), Rochester, NY.

HCL-Americas 02/17 to present

IT Program Manager- Infrastructure & Global DC and Application Migration

Manage and provide a leadership role to the different project teams wherein resources from around the globe contribute to deliverables and have milestone responsibilities to implement projects end to end.

Requirements Analysis to project implementation had different monitoring levels and milestone monitoring and remediation process was a CI (Continous Improvement) effort.

Managing global teams in the DC consolidation efforts and initiatives.

Effectively coordinating different platform and software teams to prompt engagement to achieve planned milestones in the best possible optimal time.

Preparing RFP’s for upcoming projects in different domains and LOBs.

Implementing CI processes in Management reporting and Incident analysis for creating an efficient KB of artifacts that would further be used for GO LIVE post cutover and resolution.

Managing regular weekly meeting between the different teams and vendors and stakeholders for deciding a mutually agreed change schedule and avoid the possibility of technical collision during the change window.

Training and Mentoring is a constant process and regular activity by organizing lunches and team events among different cross teams.

Personally monitoring availability of required resources during crunch tme and holidays by ensuring a updated rooster and increasing visibility of it through the team sharepoint link.

Managing a smooth transition and training process before the project goes steady state and would become my team’s responsibility from an Operations Management perspective.

Managing the automation efforts for some of the Operations SOP’s.

IBM Rational Tools for Project management were used. Other tools were Agile supported PM Smart.

Updating the top management and business stake holders with the progress in bi monthly meetings, RCA’s and breaking down the technical milestones achieved in an easy to understand format/verbage

Closely follow the documentation effort by having a separate JIRA devoted to documentation and its availability in the sharepoint.

Vendor management and managing budgets for achieving optimum cost leverage.

IBM – Business Continuity Services 02/08 - 02/17

IT Project Manager Infrastructure & Global Applications

Leading and Managing the transition team and the Operations Team to implement clear SOP’s and milestones to be tracked for achieving a 99% GO LIVE transition and 24 x 7 Availability in a BAU mode .

Manage a complex migration and integration of 1159+ legacy applications hosted in 7 DC’s into a consolidated heterogenous OS environment cutting down the DC’s to just 3 DC’s.

Managing the transition to reflect the mergers and acquisition that dependent feeder applications environments would go through as an impact.

Managing the milestone and challenges communication and weekly upper management updates on progress and circumventing show stoppers.

Directing the efforts of the PM's under me to address the operational and steady state status in the cutover implementation process

Coordinating with Global DC teams to get data migration done in a timely manner and pursue it on an end to end basis by implementing Quality controls to a steady state.

Using RAD Process to achieve maximum optimization of hardware and technical resources spread across global teams.

IBM – Phoenix, AZ 11/06 - 02/08

As part of the Infrastructure Engineering 24X7 team providing support to problem resolution and troubleshooting critical performance issues in a Enterprise Environment running middleware on RHEL, Solaris, AIX and ESX Virtual Servers running RHEL and Windows platform.

As a Technical Team Lead managing the Decommissioning Project Initiative for the AMEX account, and supporting customer in the capacity of an IT Specialist.

Administration, maintenance and 24/7 support of IBM pSeries Servers, Solaris, Web Infrastructure Servers and RHEL Servers

Deployment of different Applications in Domain and Clustered Environment.

Planning for Scheduled Outages and mitigating probable impacts to the customer global application infrastructure . Represent planned changes in meetings with a mix of technical application environment users and non technical business user community.

Customer Focal for any technical escalation on the middleware environment Deploying Critical Changes on the Application Setup to decommission applications

Coordinating with different teams like the DB /SAN team for problem resolution,

Supporting the Enterprise Wide Application Decommissioning Efforts across multiple platforms.

Managing a Team of 21 offshore resources and 3 Onsite Resources to execute SLA requirements on the Decommissioning Efforts

IBM – Atlanta, GA 07/05 - 09//06

As a Team Lead managing the Web Hosting Support team for the Coca Cola Account.

Supporting the existing Application Servers in the WAS Setup

Deploying of JVM’s,ear files and subsequent cut-over to the Production Setup.

Planning for Scheduled Outages and Disaster Recovery

Focal Point for Customer Escalations on technical issues

Working with Customer focal on Capacity Planning and Technical Resolution.

IBM - Poughkeepsie, NY 01/99 - 07/05

Managing Regattas and 590’s for the IBM Global Notes Infrastructure (GNA) AIX Support Team.

Managing Systems for Fidelity, E2Open, Partner Connect, Philips, Portia and Solectron customers.

Perform Advanced System Administration tasks, Capacity Planning and Problem resolution.

Implementing Security requirements based on IBM security standards for AIX and Red Hat Linux ES/AS servers.

Implementing Migration efforts to AIX 5.3 on an enterprise level.

Managing Servers supporting National DHCP and DNS Servers located in different geographies around the country.

Supporting servers in WAM ( Workstation Asset Management) area.

Maintaining Linux servers (Red Hat) security issues by monitoring and installing latest security patches

Supporting the Tivoli HACMP servers

Setting up S-70’s,S-70a and RS6000 AIX 4.3.x servers.

Troubleshooting and Performance tuning of Operating System and Databases

Monitoring Network Performance for DNS, Host access, rlogin, firewall and mail routing problems

Problem Solving AIX customer issues

Setting up a Server farm for testing and implementing Netscape and JDK versions in a centralized AFS repository

System management using both SMIT and command line

Capacity Planning and design of AIX Logical volumes and physical disk space

Monitoring health checks and threshold values through off shift scripts

Developed scripts for various tasks like remote backup using ADSM/TSM, user management, resource management, performance monitoring and tuning

Provided end user support on AIX and Linux machines

Performed software and OS upgrades (AIX 4.2.1 to 5.2x)

Coordinated communication between development and test organizations

Assisted in installation and upgrades to Mqseries and other AIX products required in the development environment

Responsible for maintenance of Web pages and Web server

Installed and managed various web servers Apache News Server.

Installed and administered the POKNEWS server using inn-2.2.3 and nntp protocol.

Experience as System Analyst, using CASE tools, for conducting Business Analysis and writing System Requirements Specs and Documentation, and design and development (using ER Diagrams, Data Dictionary, Process and Data flow diagrams, Event Lists, etc.) throughout the entire software development life cycle experience.

Assisted in maintaining and installing kernel patches for Linux and developing automated performance measurement tools for JDK running on OS390 Linux

Worked with IBM Poughkeepsie System Test and Product Evaluation group on Java testing on Unix Systems services running under AIX

Installation, configuration, troubleshooting of applications such as LDAP, WebSphere, mail and web servers, databases (DB2 and MySQL on Linux.)

Worked on standardizing Netscape and related JDK versions for a site wide perspective

Upgrading and maintaining the different Netscape browser versions in the centralized repository of different AFS and DCE cells.

Assisted in maintaining and installing kernel patches for Linux and developing automated performance measurement tools for JDK running on OS390 Linux

Customized open software tools like gcc, ghostscript, ghostview and Host on Demand

Installed and managed IBM Intelligent data miner providing data mining functionality to the DB2 application support team and a testing team working on SP security and switches

Environment:

AIX 4.1.5 to AIX 5.3, Solaris 8, SusE Linux on RISC machines, AFS and DCE cells, Red Hat Linux Enterprise Server ( ES) & Advanced Server (AS) and Windows NT 95/98 and Windows 2000, Windows XP and DEC VMS.

AT & T Morristown, NJ. 03/98 to 12/98

Perform TSM Installation and configuration of server and clients including

AIXv4.3 server and Windows NT, Solaris and HP UNIX clients. Administering

TSM Server on a daily basis for reclamation, availability of tapes, tapes to be sent to safesite, to check whether backup schedule ran properly, managing Tape

Library.

Planning, Commissioning, Installation, Administration and Maintenance of

Windows NT, NCR UNIX Network with structured cabling (AT&T Tree network) using Cisco Switches, Intel Switches and Fast Ethernet Cluster Ring.

Authoring web pages for the lab and maintaining the computer systems including

11 NT servers and connected workstations and 3 Unix servers

Setting up of windows 95/98 workstations on the network

Installing different application software’s for development and inventory management.

Capacity Planning and Data Management

Managing the CD platter system for regular system backups

System management on the Unix servers

Scheduling Data retrieval for the Sybase and SQL server databases Provided end user support on NT platform Performed software and OS upgrades.

Environment:

AIX 4.1.5 to AIX 5.2, Solaris 8, AFS and DCE cells, Windows NT 95/98 and Windows

2000, DB2 v 7

Digital Equipment Corporation ( DEC ) 12/92 to 12/97 System & Networking Support on Open VMS and Digital Unix, and AIX .

Configuring Pathworks for TCP/IP connectivity between multiple operating systems and across the enterprise network

Configuring DECNET and TCP/IP protocol for connectivity issues at the customer site comprising of Digital Unix and Open VMS and AIX servers.

Installation and upgrades of VAX VMS servers

Assisted the Year 2000-readiness program in ensuring compliance of applications and software’s running on Open VMS and Digital Unix.

Performance management scripts in Digital Command Language (DCL)

Routine tasks such as user account management, network and printer configuration, and system performance monitoring on Digital Unix.

Disk usage monitoring system (capable of understanding oddities with the way ADVFS reports free disk space with file domains)

Performed other miscellaneous system programming to automate and centralize management on Tru64, OSF/1 and Open VMS .

Monitoring Network Performance for DNS, Host access, rlogin, firewall and mail routing problems on Digital Unix and IBM AIX servers.

Setup and configuration of NFS and NIS services for Digital Unix systems.

Installation of network hardware and configuration on Digital Unix and AIX.

VAX/VMS migration to Open VMS Alpha

Configuring and Managing DEC TCP/IP services for VMS

Configuring and Managing Pathworks ( a multiprotocol connectivity tool)

Open VMS System Security, tuning and performance management

Installing and configuring DEC WAN Router 90 software on VAX-4200,3400 and Alpha 4610 and 6400 platforms

Configuring DEC Network Integration server a multiprotocol router.Configuring Mixed Node Cluster of Alpha and VAX systems Analyzing VAX VMS system crash dumps.

Managing Communications hardware using DECNET and LAT protocols

Managing Open VMS clusters, shadowing, backup and security

Administering Pathworks connectivity between heterogeneous network operating systems.

Westind Integrated Systems Ltd. 01/90 to 09/92 Senior System Analyst

Have setup the network (LAN and WAN) from ground up – right from Cat 5 Cabling, Hubs, Switches, Routers and Unix and Windows for Work Groups server configurations.

Managing a XENIX network for the development team

Designed a duty calculation package

Requirements Analysis and software design

Software installation and customization

Software training and support

LAN SMART 03/90 to 01/91 Customer Support Executive

Configuring and Installing windows workstations

Conducting software training to end users

Involved in Pre sales technical negotiations with probable customers

Involved in educating the marketing team with general technical aspects required for a sales pitch.

Involved in the maintenance of LAN and UNIX based networks in reputed organizations like ECIL, ICI Paints, HCL etc.,

Establishment of ARCNET Coaxial Cable structure for a BUS Type LAN using Active and Passive Hubs12

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Information Gateway 04/88 to 01/90 Customer support executive

Supporting a SCO Unix network with XENIX clients

Configuring and Installing windows workstations

Conducting software training to end users

Involved in Post sales technical negotiations with customers

Involved in educating the marketing team with general technical aspects required for a sales pitch

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