IT Manager / QA+Test Leadership

Rodney Hallam

Angier, NC ***** 919-***-****

addu0e@r.postjobfree.com www.linkedin.com/in/rodneyhallam http://www.linkedin.com/in/firstlastname

IT Manager, Software Test/QA Leadership

Waterfall and Agile Software Testing Expertise Servant Leadership

Software Test/QA career of 25+ years: Management 10 years, Test Team Leader 11 years, Tester 4 years, and Developer 3 years. Diverse industry experience in Health Insurance, Property & Casualty Insurance, Electricity Metering, B2B, Science Lab Apps, Electronic Patient Records, Networking, Time Accounting, and Form Printing. Experienced testing User Interfaces, Reports, Extracts, Data Warehouse ETL, and Web Services using Windows, Unix, SQL, SoapUI, XML, and automation tools. Certified Agile SAFe Scrum Master. Transitioned from Waterfall to Agile in two organizations.

Management of Technical Personnel

Detail Oriented

Change Management

Seasoned Leadership

Professional Experience

Anthem Inc., Work-at-home 2011 to 2019

Manager II Technology 5/2014 to 11/2019

Manager of multiple test team leaders and on/off shore testers.

Managed teams totaling up to 12 employees and 105 contractors (on and off-shore) for the testing of Business Intelligence Reporting and Applications, Health Information Exchange, and Data Extracts.

Earned the SAFe 4 Scrum Master certification from Scaled Agile, Inc. and renewed until March, 2020.

As Scrum Master, guided Agile Cohorts (teams of managers) in addressing organizational roadblocks for implementing agile, such as funding agile teams/value streams instead of individual projects.

Volunteered as the Agile Champion representing testing in our organization’s transition from waterfall to agile and successfully mentored my test teams through the transition.

Guided my teams in the conversion from manual to automated testing using iCEDQ and Selenium.

Facilitated the DevOps team by providing examples and feedback for various proof-of-concept initiatives, most notably: test automation (evaluated multiple tools), AI combinatorial test case design, AI defect analytics, and machine-learning data quality monitoring.

Exceeded project estimate forecast accuracy goal for my teams in PlanView, reaching 95%.

Worked with leaders across the organization to help them understand and reduce the Defect Leakage metric. Provided Jira queries and Tableau dashboard to drill down to defects counted as leaked.

Used Jira to monitor/manage agile teams’ sprint progress.

Systems Analyst Sr Advisor 1/2011 to 5/2014

Test Team Leader

Led test teams in Healthcare Analytics. Developed Test Plans, Test Cases, Test Scripts, Test Evaluation Summary documents.

Validated data using Teradata SQL Assistant and TOAD via complex SQL statements.

Confirmed web service request/response XML using SoapUI and performed GUI application functional and system integration testing.

Managed seven associates and over 40 contractors as acting-manager for nine months.

Transitioned from using one contractor vendor to another vendor over a three-month period with no impact to on-going projects.

Updated Microsoft Project plan template to include tasks for Testing.

Earned Anthem’s LEAN Practitioner and LEAN Master Practitioner Certifications in 2012 and 2013.

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TEKsystems, Work-at-home

Test Lead 6/2010 to 1/2011

Contracted Test Lead for Anthem, Inc.

Led the SIT testing phases for key BI Information Management initiatives.

Responsible for all QA/Test documentation: Test Plans, Matrices, Cases, Results, Summary.

Led a team of 4 test designers/executioners using an offshore vendor model.

Converted from contractor to associate 1/2011

Wise Choice, Bloomington, Illinois

Software Project Test Leader 1/2005 to 5/2010

Contracted Test Lead for State Farm

Attained the positions of Persistent Project Test Leader and Defect Management Discipline Lead for State Farm’s Property & Casualty Test Delivery organization.

Participated in State Farm’s SDLC conversion from Waterfall to Agile in 2007.

Led the testing of seven large, multi-release, enterprise projects. The tested applications were used by over 17,000 agents in 52 jurisdictions in the US and Canada.

Used Rational Tools for the development lifecycle, including ClearQuest, RMT, and RFT.

Links Technology, RTP, NC

Senior Technical Consultant 7/2004 to 1/2005

Contracted Test Consultant for Cisco Systems

Tested a large back-end Oracle database and its B2B web application for tracking service contracts.

Developed complex SQL queries for back-end data validation. Wrote WinRunner scripts for automated testing the user interface.

TAC Worldwide, RTP, NC

QA Lead / Project Manager 4/2003 to 7/2004

Contracted Consultant for GlaxoSmithKline

Created automated tests using WinRunner and TestDirector. Used add-ins for Web Tests, Java, and Visual Basic for a multiple-server conversion effort impacting 45 science lab applications.

Led internal process improvement projects, including Automated Software Inspection pilot.

Elster Electricity, Raleigh, NC

Software Test Manager 3/1999 to 12/2002

Managed a staff of 18 Software Test/QA and CM Engineers. Department had responsibility for testing and release management of shrink-wrap and enterprise software systems for electricity metering.

As the Six-Sigma Champion and Process Owner for a process improvement project, reduced customer-delivered software defects by 30%, saving $113,000 per year in lower rework costs.

Implemented process improvements: Internal document reviews, Change Request Review Committee, enhancements to problem tracking systems, requirement traceability, daily builds, test case tracking via TestDirector, and automated GUI and regression testing via WinRunner.

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HealthMatics G.P., Cary, NC

Software Quality Assurance Manager 1/1997 to 3/1999

Managed staff of five Software QA Analysts. Application under test was an Electronic Medical Record (EMR) enterprise system running on Windows 95/NT connected to an Oracle database.

Administered and maintained Lotus Notes database, forms, views, and agents for Problem Tracking.

Wrote SQL queries to independently verify the structure and content of the database under test.

As a member of the GUI Standards Committee, developed the GUI/Usability Test plan and test cases.

New Boston Systems, Cary, NC

Lead Tester 7/1996 to 1/1997

Contracted Consultant for Lucent Technologies

Test Team Leader for an object-oriented (C++ and VFSM) telecom configuration asset on Unix.

Developed the test plans. Wrote test cases. Reviewed all test cases and mentored other testers.

Used simulators and wrote Unix shell scripts to automate regression testing and stress testing.

EPX Group, Portland, ME

Tech Support/Data Management 7/1995 to 7/1996

Administered the primary computer system hosted by an IBM RS/6000 running UniVerse on AIX connected to an NT server and over 30 PCs via TCP/IP over Ethernet.Test Team Leader for an object-oriented (C++ and VFSM) telecom configuration asset on Unix.

Designed, coded, and tested programs to aid management and improve business processes. A waste-tracking program facilitated process improvements that resulted in monthly savings of $44,000.

Proamics Corporation, Lincolnshire, IL

Software Quality Assurance Team Leader 9/1994 to 7/1995

Led the Quality Assurance team to formalize, document, and improve the QA processes.

Programmed automated test scripts using SQA TeamTest/Robot and MS Visual Basic.

IBM, RTP, NC

Associate Programmer and System Tester 7/1989 to 8/1994

Developed korn shell scripts and SMIT stanzas for the NetView/6000 (AIX/UNIX) application.

Contributed to Test Team cost savings of $400,000. Earned an IBM TEAM AWARD.

Implemented a tool enhancement to manage defects across multiple product versions. Earned an IBM IDEAS/COST EFFECTIVENESS AWARD.

Education

Bachelor of Science (BS), Computer Engineering, University of Illinois, Urbana-Champaign, IL

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