NOC Support Engineer

CARL R. SNYDER

***** ********* *** ****** ******** Pines, Florida 33029 954-***-**** addtzq@r.postjobfree.com

TARGET CAREER GOAL

NOC Analyst and/or Network Engineer. Full-time position.

SKILLS

Earned the following certifications: CompTIA A+; Cisco Certified Network Associate Routing and Switching; CompTIA Network+; CompTIA Security+; "Microsoft Technology Associate" Windows Operating System Fundamentals; and MTA Windows Server Administration Fundamentals. Currently pursuing CCNP.

Analyze and troubleshoot routers, switches, servers, and workstations issues to include complex enterprise networks.

Build servers and desktop computers installing hard drives, RAM, graphics cards, NICs, adapters, peripherals, etc.

Management of OS including Windows 7/10, Windows Server 2016/2019, and Linux Centos.

Configure DNS, DHCP, Active Directory, Exchange, routers and switches, firewalls, and anti-virus software.

Employ and operate a myriad of programs including Microsoft Office 365, Project, Visio, and Crystal Reports.

EDUCATION

ITT Technical Institute September 2010 to November 2013

Graduated with the Bachelor of Science Degree in Information Systems and Cybersecurity; GPA: 4.0;

Graduated with an Associate of Science Degree in Information Technology - Computer Network Systems in 2012.

PROFESSIONAL EXPERIENCE

R2 Unified Technologies (Boca Raton, Florida) April 2019 to June 2020

Network Support Engineer

Provide 24/7 NOC managed services network support to over 20 companies.

Configure and troubleshoot VMware, Windows servers, Cisco networking equipment, and customer end user devices.

Monitor networks via Logic Monitor and respond to customers utilizing AutoTask ticketing system; accomplish weekly network health checks verifying the state of servers, datastores, VOIP, Cisco equipment, and system backups.

Upgrade and maintain networking equipment and servers after hours; provide regularly scheduled network maintenance.

Answer customer requests for VOIP, Active Directory, shared folders, email, and O365 account changes.

Analyze and respond to customer performance issues regarding their network, servers, or end user devices.

Work with telecommunications carriers to resolve circuit and routing issues impacting customer networks.

MSH Talent Solutions (Ft Lauderdale, Florida) October 2017 to March 2019

NOC Analyst II

Lead analyst for AutoNation NOC supporting 250 automobile dealerships and 4 staff locations nationwide.

Proactively monitored, analyzed and supported the nationwide, AutoNation enterprise network to include carrier circuits, routers, switches, WiFi APs, and Windows servers.

Applied CCNA and Windows administration skills to identify root cause of outages and performance problems; worked with engineering teams and vendors to resolve issues.

Wrote Standard Operating Procedures for the NOC to include an escalation matrix for issues in order to improve analysis of network problems.

Configured alerts and objects to monitor the enterprise end-to-end via SolarWinds Network Performance Monitor.

Initiated incident management; created incident reports via ServiceNow ticketing system and assigned to teams.

Tasked field support and carriers to assist with resolving outages when remote access failed; escalated when needed.

Created user accounts and assigned permissions in Active Directory and within proprietary dealership applications.

Troubleshoot Cisco routers, switches, and APs to include identifying cabling, interface, circuit, and routing issues.

Pet Supermarket, Inc. (Sunrise, Florida) February 2014 to August 2017

IT Technician

Lead technician for BMC Footprints IT tickets. Configure servers, computers, printers, smartphones, and peripherals.

Provide remote administration via BMC Client Management, Windows Remote Assistance, and Skype for Business.

Administrator for File Server shares, security and sharing permissions, folder inheritance, and volume shadow copy.

Create Active Directory Security Groups, OUs, and Group Policy Objects; configure Office 365 users and licenses.

Experienced with hypervisors vSphere and Hyper-V; operate Windows Server 2012R2 virtual servers.

Implement updates and policies for Palo Alto firewall, Sophos anti-virus server, and network components firmware.

Server administrator for IBM Power System S814 libraries, user profiles, accounting applications, procurement forms automation, Electronic Data Interchange (EDI) system (GENTRAN), server backups, and Retail Interact menus security.

Configure Avaya VOIP, HP/Cisco switches, Cisco Meraki wireless APs, iGuard & Kronos clocks, and security cameras.

Setup HP, Brother, Canon, and Lexmark printers; configure scanning and printing for Canon and Xerox copiers.

Create and deploy Windows 7/10 images including a variety of departmental applications and Global Protect VPN client.

Claims Verification, Inc. (Ft. Lauderdale, Florida) September 2012 to March 2013

PC Technician Intern

Headquartered in Ft. Lauderdale, Florida. Intern for insurance claims verification company’s IT section.

Worked with the Information Technology Section to repair laptop computers, install desktop computers, deploy updated operating system images, research solutions to server errors, and build Windows and Linux servers.

Provided office administration support as required including copy, FAX, mail, and lifting supplies and equipment.

Broward County Government (Ft. Lauderdale, Florida) January 2008 to August 2010

Purchasing Agent III

Headquartered at the Broward County Government Center. Purchasing agent for county contracts and amendments to existing contracts. Executed contracts valued over $200 Million and negotiated savings over $26M.

Developed Request for Proposals (RFPs) solicitations and other forms of procurement solicitations for county agencies.

Evaluated proposals for responsiveness; provided analysis of corporations’ qualifications to selection committees.

Established independent fee estimates and negotiation strategies; led negotiations with vendors to execute a wide variety of professional services contracts encompassing financial, computer networking, engineering, and construction services.

Completed contract amendments; utilized Enterprise Resource Planning system; administered project milestones.

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