Waitress Information

CURRICULUMVITAE

BIODATA

Name: NanfukaRashida

Nationality: Ugandan

Sex: Female

Mobile: 052*******

Email: **********@*****.***

Visa: VisitVisa

Dateofbirth: 27th/08/1993

POSITION Waitress

PERSONALPROFILE

Arespectful,sociable,devotedandmotivatedgraduate,excellentcommunicatorand coordinatorwillingtoserve,agreatteamplayer,flexiblewithastrongabilitytoperform resourcefullyanddelivernomatterthepressureexertedonmeatanygiventimesoas tomeettheorganizationgoalsandobjectives

CAREEROBJECTIVE:

Tousemyexperienceincustomerservice,Waitressandhousekeepingcomplimentedby mycommunicationskillstoprovideprofessionalandefficientservicestocustomers ensuringhighlevelsofcustomersatisfaction.

KEYSKILLS

• Goodobservationandofficemanagement

• Greatcustomerserviceskills

• RiskAssessments

• Problemsolvingtechniques

• Excellentlisteningandverbalcommunicationskills

• ExcellentComputerskills

WORKINGEXPERIENCE

FarnekTotalFacilityManagement

CapricornTowerDIFC

FrontDeskreceptionist02/2018–02/2020

DutiesandResponsibilities:

Welcomingallincomingcustomers

Assistingresidentsforhotelbookings,holidaypackages

Updates and maintains externaland internaloperations contactdatabasesand telephonedirectoriesandhandlesandrespondstoqueriesandtelephonecalls.

Managescustomerrelationshipsandemployscrosssellingtomeetcustomer’sfull serviceneeds

Actsasthereceptionistandprovideshospitalitytoclientsandallvisitors

Providesadministrationsupportalltenants’requirements.

SetsandmaintainsuptodateBranchoperations’sectionfilingandretrievalsystemsfor businesscorrespondenceandalladministrativerecordsandensuresdocumentscanbe filedandretrievedwitheasebyallusers.

EnsuresconfidentialityofOperationsrelatedinformationismaintainedinallcasesto protecttheinterestoftheCompanyandtheclients.

Prepares,types,anddispatchescorrespondencesandreportsincludingemail,fax, letters,andmemos.

Schedulesandcoordinatesalldepartmentmeetingsandappointmentsincludingtimely andaccuratepreparationanddistributionofmeetingmaterials,attendingmeetingsand recordingminutes

MAMBOCAFEANDRESTAURANT{Kampalauganda,2015-2018}

Position:Waitresscumcashier.

DUTIES/RESPONSIBILITIES

Welcomingandshowingcustomerswheretositwithagenuinesmile

PresentcustomerswithcafeandrestaurantMenus.

Presentingandansweringquestionsaboutmenusofferings.

Recordcustomerordersandrepeatthemback,cleartominimizeerrors.

HelpinginMakingsomeofespressobasedbeveragesforcustomersinbusy hourstoincreaseefficiency.

Servinghotandcoldbeveragestotablesforcustomers.

Orderingofbarstocks

Ensuredalltablesarecleanforthenextcustomers.

Takeentréeorder

Up-selladditionalmenuitems,beveragesanddessertstoincreaserestaurant profits.

Preparedbills,processedpaymentsandrepliedappropriatelytoguestconcerns

Managedsafestorageandrotationoffoodproducts.(FIFO)

Ensuredpropercleanlinessofthecafeandrestaurantforpropercomfortfor customers.

Ensuredtofollowhealthandsafetyproceduresatalltimes SHOPRITEHYPERMARKET(UGANDA)

CUSTOMERSERVICE2013-2014

DutiesandResponsibilities:

Providedexcellentcustomerserviceatalltimes.

AssistedcustomerswithfindingproductsandcheckedavailabilityinERPSystem.

Maintainedafriendlymannerandcalm,positivedemeanorwhenhandling complaints.

Tookcalls,dealtwithquestionseffectivelyandinputdataintoICTsystems.

Assistedintrainingnewmembersofstaff.

Cold-calledcustomerstoup-sellservices.

Workedtoensureallindividualandteamtargetsweremet.

Providetechnicalhelptocolleaguesifrequired.

EDUCATIONLEVEL INSTITUTE PERIOD

Bachelorofhumanresourcemanagement IslamicUniversityUganda 2013-2016 KawasafaribaristaAcademy 1stMarch–5thMay2015

LANGUAGES

English(fluent)

DECLARATION:

Icertifythattheabovestatementistrueandtothebestofmyknowledge References:Uponrequest

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