Office Sales

RANJITHA K.M Sri Sai Ladies pg, Sanjay Nagar, Bangalore-94

Mobile-895*******

*****-************@*****.***

OBJECTIVES:

A Professional Challenging Career, which will provide opportunity for continuous growth and learning with a dynamic organization which values individual contribution. To work with full dedication and gain professional skills, competence and excellence which will develop my personality and enrich my experience. To work in an environment that provides a challenging career, scope for continuous learning and a position, which utilizes my skills and accomplishment to full use of my employer.

PROFESSIONAL EXPERIENCE:

Posses 7+ years of expertise and experience in General Insurance domain under Branch operation,customer service and Office administration.

Well adequate experience in all lines of GIC products.

Extensive experience in scrutinizing and quality checking of documents.

Proficient knowledge in motor, non-motor, Travel and health insurance policy issuance and endorsements,cancellations & refunds.

Expertise in policy cancellation and refund process.

Good Experience in Managing the Cover Note audit and reconciliation activities.

Expertise in Customer Interaction & support activities

Expert in resolving customer queries.

Training provided to agents & channel partners on documentation process.

Experience in handling petty cash management.

Good Experience in Managing Security & Housekeeping.

Facilities for branch visitors and office maintenance.

Excellent communication and analytical skills with ability to work in a team as well as individually.

Team player, good communication skills, ability to work independently.

Proficient knowledge in banking under loan processing process.

KEY SKILLS

Good knowledge in MS Office, LOS, GIOS,Finacle,Helios, Genisys entries.

Customer Services & help desk activities.

Office Administration activities.

Energetic & Team player with Leadership qualities.

Handling a team effectively

EDUCATINAL QUALIFICATIONS:

S.S.L.C- Passed in in year 1998 with 56% .

P.U.C - Passed in year 2000 with 61%.

B’COM- Passed from “Mangalore University" in year 2004 with 48%

PGDCA - From “ Manipal Institute of Computer Application” (MICE)

WORK EXPERIENCE:

Futurisk Insurance Broking company Pvt Ltd :(Sep 2015- Mar 2016) as Assistant Manager Business support team, Bangalore.

Responsibilities:-

-Preparing quotes for clients and sales requests received at branch.

-Interacting with customer service and sales team for policies and endorsements.

-Handling claim related activities when required. -Renewal follow up, maintainence and development.

Visiting insurance companies and clients, if required.

TATA AIG General Insurance Company Ltd:(Apr 2012- Jan2014)as Officer Branch Operations, Bangalore

Responsibilities:

Issuance of policies

Document Management and Processing.

Cover Note Management (cover note audit& reconciliation)

Coordination with Central Operations/ local Sales staff and agents/brokers.

Handling walk in customer and attending phone calls when I required.

Policy issuance, Endorsements & refunds.

Claim related process.

Coordinating with Cash Management Banking Partner (CMS).

Train New employees

Primary contact for all customer queries &complaint handling activities for Travel, home & health policies.

Independently receiving, documenting, investigating, and coordinating responses on all complaints received at branch.

Prepares reports for periodically.

HDFC ERGO General Insurance Company Ltd:(Sep 2009- Dec 2011) as Operations Executive (Corporate Development)/Branch In charge at Mangalore

Responsibilities:

CUSTOMER SERVICE - Walk-in Customer Management.

Document Management and Processing.

Cover Note Management.

Coordination with Central Operations and local Sales staff.

General & HR Administration

IT Administration,Policy issuance, Endorsements.

Claim related process.

Coordinating with Cash Management Banking Partner (CMS).

M/s. Bajaj Allianz General Insurance Company Ltd.(May 2007–Aug 2009) as Operation Executive in Bangalore

Responsibilities:

Issuance of Policies (Motor,Health,Property insurance etc).

TAT of 24 hours for Motor policy and 48 hours for Non-Motor issuance.

Co-ordination between Marketing and Underwriting Team.

Handling walk in customers /agents

KEY SKILLS

Good knowledge in MS Office, LOS, GIOS,Finacle,Helios, Genisys entries.

Customer Services & help desk activities.

Office Administration activities.

Energetic & Team player with Leadership qualities.

Handling a team effectively

PERSONAL DETAILS:

Date of Birth : 23/05/1983

Nationality : Indian

Marital Status : Single

Languages Known : Kannada, Hindi & English

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