Network Engineer Manager
Resume:
David A. Johanning
Winter Park, FL 32789
***************@*****.***
EXPERTISE
LAN/WAN, TCP/IP, DNS, DHCP Project Planning & Management
WINS, Exchange, IIS, Linux IT Department Management
Active Directory Certified MCSE Network Engineer
Microsoft Hyper-V Microsoft Terminal Services
Windows Server 2000, 2003, 2008 TCP/IP Management
Operations Management Troubleshooting
Oracle SQL Linux
IBM MQ, Active MQ, SWIFT System PowerShell, Bash, Dos, VB
LEADERSHIP ATTRIBUTES
Hands on Management – Team Communication – Continuous Professional Development
Client relationship development – Collaborative and Consultative
PROFESSIONAL EXPERIENCE
INTERCONTINENTAL EXCHANGE (ICE), Atlanta, GA 2012 - Present
Senior Clearing Operations Analyst
A global clearing and trading company that specializes in the future commodities markets. This business acquired the New York Stock Exchange.
Leads quarterly disaster recovery testing
Automation Scripting for Tidal and Jenkins using PowerShell, Bash, Dos, VB, Oracle SQL
Creates and documents process designs, changes and updates
Supports production change processes including deployments, risk assessment &testing
Takes ownership of incidents including communication, escalation, & follow-up for root-cause analysis.
Documents troubleshooting & escalation procedures
Runs daily operations procedures including end of day clearing & banking runs
Quickly assesses issues & provides well-conceived short- & long-term actions for restoration of service(s).
Communicate with client’s important information about system maintenance, changes, events, & to address concerns regarding any service aspect.
Understand the ICE Clearing platforms & apply technical knowledge to improve performance & reliability
Coordinates with various ICE business units, & interacts with third-party vendors
Leads regular disaster recovery planning and testing
Train new analysts in operational procedures
5th ELEMENT NETWORKS & TECHNOLOGY, INC., Cumming, GA 2003 – 2012
IT Manager and Senior Network Engineer
A Network administration and technical support services company specializing in network design, information and network security.
Consult with business owners, and C-level management to plan the creation of new systems, and to maximize efficiency in their existing computer systems.
Provides training, troubleshooting, problem solving and creative solutions to network.
Works in Microsoft environments. Specifically Windows Server, Microsoft Active Directory, Microsoft Exchange, Microsoft Terminal Services, Microsoft Virtualization, TCP/IP, Domain Name Services (DNS).
Acted as IT Manager for client’s internal staff to complete projects on time.
Project management from inception to completion resulted in projects saving up to $100,000 in direct labor costs.
Help clients to develop appropriate procedures and security policies based upon their needs, and regularly review policies and practices to verify compliance, preventing fines of up to $10,000 per infraction from random audits.
Designed and implemented disaster plans for multiple businesses from 1 to 500 employees.
CHUBB INSTITUTE, Alpharetta, GA 2001 - 2004
Adjunct Instructor
Topics of instruction: Windows NT 4.0 Server and Workstation, TCP/IP, DNS, WINS, Windows 2000 Server, Windows 2000 Professional, MS Exchange 5.5, Netware 5, Client Server Networks, Networking Fundamentals, MS Office application, Helpdesk, Technical Writing.
Instructed students resulting in improved skillsets to achieve enhanced employment opportunities in the Technical industry.
Strengthened the depth and breadth of the Chubb course offerings through a combination of specialized knowledge and scheduling flexibility.
EMORY UNIVERSITY, Atlanta, GA 1996 - 2002
Manager of IT Division, School of Medicine 1999 - 2002
Managed the development and implementation of IT systems including network servers, desktop hardware and systems to improve productivity.
Advised management and staff on IT directions.
Directly managed the complete IT environment for 100 end users with varying requirements including those of administrative, research, education, and prepress functions.
Managed staff access to separate networks and network resources of the university and the hospital computing environments.
Worked with Dean level staff in order to determine each groups IT requirements.
Departmental Computing Support Specialist II, 1998 - 1999
Installed and maintained computer hardware and software for departments.
Supported departments with more than 150 end users, and maintained a complex environment with over 20 network servers.
Maintained desktop connectivity to the campus network.
Worked in a computing environment that includes servers, multiple platforms, and discipline specific software.
Worked with constituents in the departments to identify computer solutions in support of the mission of the departments.
Micro Computer Specialist II, 1997 - 1998
Provided extensive technical support for microcomputer systems (both MS Windows, & Macintosh).
Installed, configured and troubleshoot hardware, software and peripherals.
Provided helpdesk service and training.
Provided support for microcomputer server infrastructure and some networking functions.
Served as lead systems administrator for Macintosh systems.
Micro Computer Specialist I, 1996 - 1997
Diagnosed and facilitated the repair of microcomputer systems.
Performed setup and test of new microcomputers and installed appropriate hardware, software, and operating system.
Provided technical support to assist help desk callers and walk-in customers.
EDUCATION
UNIVERSITY OF CENTRAL FLORIDA 1989
Bachelor of Science Business Administration, Business Management
TECHNICAL SKILLS
Scripting Languages: PowerShell, Bash, Dos, VB
MCSE Windows NT4.0, Windows 2000
OS: Microsoft Windows (Server 2000, 2003, 2008, 2012), Linux (Red Hat, Solaris), Novell, Macintosh, DOS
Directories: Active Directory,
Specialties: LAN/WAN, TCP/IP, DNS, DHCP, WINS, Exchange, IIS
Communications Systems: IBM MQ, Active MQ, SWIFT System
COMMUNITY CONTRIBUTIONS
PowerCore Team Officer and Member
Eagle Scout
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