Page *

JANIKA PARMAR

* ******* *****, ***********, ******, ON

905-***-**** addti0@r.postjobfree.com

PROFILE

• Graduated in Computer System Technician in network and cloud technology

• Bachelor’s Degree in computer engineering (2017)

• Experienced with MS Office and Google Suite

• 3+ year experience of working as Retail Sales Associate and Customer Service Sales Representative

• Friendly and Approachable with professional appearance

• Passion and Commitment to cause

• Motivation to grow in advance

• Ability to work independently and within a team.

• Self-motivated with ability to effectively manage ever changing priorities WORK EXPERIENCE

CONCENTRIX April 2016 – Aug 2018

CUSTOMER SERVICE SALES REPRESENTATIVE- Aditya birla sunlife Mutual Fund

• Receiving and placing customer service telephone calls

• Knowing our products inside and out so that you can answer questions.

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

• Resolving customer complaints, managing database records, drafting status reports on customer service issues

• Data entry and research as required to troubleshoot customer problems

• Keeping records of customer interactions, transactions, comments and complaints. PANERI READYMADE CLOTHING STORE Jan 2015 – March 2016 RETAIL SALES ASSOCIATE

• Maintaining a positive, empathetic and professional attitude toward customers always.

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service

• Operating cash registers, managing financial transactions, and balancing drawers

• Introducing promotions and opportunities to customers.

• Cross-selling products to increase purchase amounts. Page 2

ACADEMIC PROJECTS

PROJECT MANAGEMENT- SMART ID CARD SEP 2019 – DEC 2019 Niagara College, Welland, ON

• Created and developed virtual Smart ID card online system for citizen of Canada

• Worked as Team leader and mainly focused on Planning and execution part of project

• Planned the project from conception to implementation

• Made project in which to maintained and managed budget, troubleshooting of any issues

• Developed team building and leadership skills

EDUCATION

Diploma in Computer System Technician Network and Cloud Technology Sept 2018 – April 2020 Niagara College, Welland, ON, Canada

BACHELOR’S in Computer Engineering June 2012 – April 2017 Gujarat Technology University, Gujarat, India

References available upon request.