Head of IT Services
Resume:
Sensitivity: Internal & Restricted
AMITABH TRIPATHI
AMITABHTRIP@GMAIL.C O M
PROFESSIONAL PROFILE
** ***** ** ************ ********** involving in consulting, business development, managing and delivering business processes and systems with in Airport, Utilities, E-governance and manufacturing domain including delivery of large System Integration and Managed Service programs.
8+ years of Program Management experience, transform and transition management experience for large program, expert understanding of Cloud Computing, handled End to End IT Managed Services for leading UK, US and Canada customers and setup shared service model.
Proven track record of solution architect for RFP in managed services, transformations and transition for large and complex RFPs.
Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets.
A certified Prince2 Practitioner with extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance target and yield measurable outcome
3 years of industry experience in manufacturing domain AREAS OF EXPERTISE
Program and Delivery Pre-sales and solutioning ITIL Process Management Contract Management Agile and DevOps
Strategic Planning and Change Management Methodology Leadership Performance Management Budgeting and Cost of
Organizational Design and Transition and Transformation Delivery Development Continuous Improvement of ERP (SAP, Oracle)
Productivity and Efficiency Operational Processes/Standards Decision Making Improvement Account Mining
Shared Service Model P&L Management
CRM and Asset Management Revenue Goal/Growth
Managed Services Attainment
KEY ACHIEVEMENTS
In Delivery Leadership Role
Handled programs TCV (Total Contract Value) of < $50m USD.
Led cloud transform program for leading Airport customer in North America
Initiated and led digital program post COVID-19 for leading Airport
Setup shared service model for end to end managed services for Airport and utilities customers
Led cost optimization and vendor consolidation
Recognized by customer CFO, CIO for the value add delivered for leading UK water company
Significant reduction in CoD (Cost of delivery) by implementing automations, infrastructure capacity optimization, CSIs, shared service model.
Successfully Managed the programs for Network load balancer replacement, Active Directory upgrade across the state for leading UK client.
Successfully handled the transition of major programs into BAU like CIS transformation program, Office365, DC network bandwidth upgrade, Server and Databases upgrade, ECM, GIS Address base premium, AORTA for SCADA system, LIMS upgrade.
Led and achieved 90% automation in application and infra monitoring area.
Led the NextGen initiative as first pioneer account across Wipro Ltd. In Solution Architect Role
Handled the solutioning to a RFP win for a US Water customer for CIS transformation on Oracle hosted PaaS solution and managed service deal.
Handled the solutioning to a RFP win for a leading UK utility customer in managed Services (apps and infra).
Sensitivity: Internal & Restricted
Led and won an application portfolio rationalization deal with the largest UK utility customer.
Significantly contributed in solutioning to a large RFP win for an Australian Water company in Maximo upgrade (apps, infra ) and system maintenance.
Successfully managed and won application and infra maintenance contract for a leading UK client.
Significantly contributed in solutioning to a RFP win for a municipality in South Africa for on premise Revenue Management System product development and managed services.
Led and recommended automation in utilities account by implementing Wipro Holmes tools.
Handled solutioning to RFP win for SAP product for customers from various industries e-commerce, manufacturing, Engineering Procurement and Construction. PROFESSIONAL EXPERIENCE
Solution Architect for large and complex RFP/RFI providing technical and commercial solutions for utilities and manufacturing customer across the globe
Company- Wipro LTD, RAMCO Systems LTD
Solution architect for managed services and transition/transformation bid in Airport, utilities and manufacturing sector
Accountable for providing technical solution and estimation for large and medium deal
Handling coordination with various stakeholders from sales, finance, technology, operations, delivery team to ensure timely and high quality response submission
Leading due diligence session with customer and internal stakeholders to arrive road map and
strategy for managed service operations and transformation bid Head of Application Management
Company- Wipro LTD
Oversee managed service portfolio for a leading Airport in Canada managing application, IT terminal operations and Cloud services
Led transform program to move on premise applications to SaaS and PaaS
P/L and Cost of Delivery management
Accountable for delivery lead sales
Contract and performance management, Secure Service level agreement
Accountable for 50+ Vendor management
Led and setup shared service model for Airport customers Head of Delivery of Application Management
Company- Wipro LTD
Oversee a portfolio of 180+ application with team size of 150+ co located at onsite (UK) and in offshore (3 locations Hyderabad, Pune, Bangalore in India),
Successfully aligned business planning and financial processes with performance improvement and business risk-management activities.
Accountable for program delivery and transition to BAU
Accountable for account mining and new business
Contract and Performance Management, Service Level Management, Stakeholder management
Accountable for operational parameters like Cost of delivery, Productivity, Demand management
Accountable for budgeting, revenue forecasting and achievement
Risk and Performance Transformation Strategy, Change Management, Business Process Improvement
Productivity, performance, process, CSAT and Service Level Improvement at program level
Orchestrated CSI (continuous service improvement) process in conjunction with business
stakeholder in improving business processes and ensuring optimum performance.
Delivered service improvements and automations while leading high-level, cross-functional teams resulting in
− Improved CSAT score − 27 percent reduction in application issues Sensitivity: Internal & Restricted
Service Delivery and Project Manager
Company- Wipro LTD
Effective engagement with senior leadership customer side including Head ops, CXO, Architects and SMEs
Directed and conducted brain storming sessions with the senior business stakeholder in identifying business process improvement parameters and customer needs analysis
Accountable for managed services and programs for Group Service and Wholesale Water for UK based water company
Accountable of IT program and managed services for largest UK and leading US water company
Provided ongoing operational process analysis, mitigated “scope creep,” communicated project status, and identified and resolved operational issues and constraints.
Managed project resources, progress, completion timeframes, and budget while exceeding key operational performance targets
Responsible for Service Delivery planning, Enhancements, Service Level Management, Change Requests, Systematic Improvement Process
Responsible for program/project transition into BAU and commercial scope finalization
Setup of Governance Models for steady state
Senior Business Analyst for a product Revenue Management System that encompasses all processes and data for leading Municipality in South Africa
Company: Ramco Systems LTD
Lead the team to prepare business process model for Customer request management and Tariff for utilities services (Water and Electricity)
Completed the As-Is study of customer request and bill cycle for utilities (Water & Electricity)
Complete ownership of requirements starting from Scope Definition, Business Process Analysis / reengineering, Solution definition, prototype development, Process owner interaction, driving Joint Application Design sessions, issue resolution between process owners
Requirements Sign OFF, interact with developers to obtain desired functionalities, prepare and monitor test plan for application at various stages of SDLC
Generating Software Requirements Specification including a high-level Data model, definition of business rules, Planning and execution of Unit, System and User Acceptance testing
Performing project management and coordination with various internal and external stakeholders of the various modules for software development and touch points Lead and Functional Consultant SAP
Company- A.G. Technologies PVT LTD and Delphi Computech Solutions PVT LTD
Project Preparation, As Is Study, GAP analysis, preparation of Business Blue Print (BBP)
Preparing CRP (Conference Room Pilot) based on BBP
Process Mapping in new system and preparing customization document
Duties included review of Business requirements and analysis, preparing CFS (Composite Functional Specifications) for customization and reports.
Configuration of Modules (Administration, Finance, Sales A/R, Purchasing A/P, Inventory, Production,
MRP, Customized Reports)
Transition to support team post warranty completion Senior Production Engineer
Company- ADOR POWERTRON LTD
Successfully led the ERP implementation for Production and Plant Maintenance as a Process Champion
Led the process improvement and Six Sigma methodology implementation
Lead a team of 7 engineers & 22 technicians
Responsible for Production Planning, Co-ordination & execution of various projects
Material Requirement Planning as per Production Plan and Raw Material accounting for project WIP
To ensure proper resource mobilization, safety management, quality & cost control.
Responsible for regular maintenance for the machines, gauges and instruments.
Settlement of all tech.-commercial disputes, liaison with internal departments during execution of Plan Sensitivity: Internal & Restricted
ORGANIZATION
Wipro Technologies Dec 2010 – till date
Ramco Systems LTD May 2008 – Dec 2010
A.G. Technologies PVT LTD Dec 2006 – Apr 2008
Delphi Computech Solutions PVT LTD Jun 2006 – Dec 2006 ADOR POWERTRON LTD Sep 2003 – Jun 2006
EDUCATION
Masters in Instrumentation Science from Savitribai Phule Pune University 2000-2002 Full time
Bachelor of Science from Deen Dayal Upadhyaya Gorakhpur University 1996-1999 Full time Certification & Programs
Prince2 Practitioner from Axelos Global Practice
Agile Certification
ITIL certification
Delivery Enablement Programs internal to Wipro Technologies
Cloud and Wipro Holmes training
Digital Leadership Programs internal to Wipro Technologies
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