Engineer Software

Tuan Nguyen

Mobile: 817-***-****

tuan.mycom @ gmail .com

https://www.linkedin.com/in/nguyenquoctuan/

Over twenty years of hand on experience in System Integration. SME in Assurance space of PM/FM/SQM tools. In depth knowledge of Wireless RAN, Transport, and Core domains. Excellent troubleshooting skill and analyzing degrading Linux servers. Well verse in bash shell/perl/python scripting. Cloud Engineer, MycomOSI, Richardson, TX June 2018 – June 2020

Solution designed, Built and Deployed Redhat Openshift, Kubernetes and E2E MycomOSI Applications on AWS cloud using cloudformation and terraform. Managed AWS Cloud resources VPC, Gateway (DX, TGW, VPN), Security, ELB, EC2, EFS, RDS, WAF.

SysOps – plan, implement and maintenance AWS cloud infrastructure i.e networking (route), access

(security) and resources (ECS/RDS/EBS/EFS)

DevOps - CI/CD for MycomOSI PM/FM/SQM Apps including troubleshot problems and bug tracking.

Cluster and application monitoring (Grafana) and fine tune containerization/micro services. Senior Presales Consultant, MycomOSI Richardson TX Oct 2012 – June 2020

Design, and upkeep HA Corp Demo Servers worldwide

RFI/RFQ/RFP ownership and support others region when needed

Design and build dashboards and KPIs contain new product features and use cases

E2E design, setup, Integrate with third party interfaces (SBI/NBI of REST/SNMP/sFTP/Telemetry) and deliver PoC to prospects

Design, Create, build custom dashboards and KPIs to meet prospects requirements

Document trial outcome (closeout reports, pro and cons of trial processes). Senior System Engineer, MycomOSI, Richardson TX Nov 2010 - Oct 2012

Lead Project and ensure project milestone and objectives are met. Customer include O2 Germany, TMobile Austria, TMobile Czech, Morocan Telecom, O2UK, Vodafone Spain, Wind Tellas Greece, Tele Norway, Tele Sweden, Globe, Maxis, Singtel

Install, Deploy, and Execute Test Cases for New Vendor Technical Interfaces (VTIs)

Troubleshot, debug, resolve any onsite customization

Report, escalate cases when code need correct/change (Manage/Prime the issues until resolve/met the customer request/demand)

Execute/met User Acceptance Test Report until invoice can be made Deploy/Support Engineer, MycomOSI, Richardson, TX April 2005 – Nov 2010

Installed, configured and provided technical support of NIMS-PrOptima application software for Operators like: Batelco, Dobson, Edge-Wireless, BSNL, O2 Germany, Belize and Telgua

Deployed and tested new vendor PM specs supported by NIMS-PrOptima

Provided 1st, 2nd and 3rd supports level for NIMS-PrOptima application

Debug and isolate Network problem using NIMS-PrOptima Application

Provided one on one NIMS-PrOptima user and system administration training

Sqlplus to update/modify/fine-tune Oracle DB

Wireless OAM Integration, Nortel Networks, Richardson, TX Feb 2004 – April 2005

Develope manual and automated test cases for UMTS/GPRS NEs in OAM Solutions

Written and Update customers and in-house Test Plans for OAM Solutions

Using NSP from Nortel and NIMS-PrOptima from Mycom to verify fault and performance management for UMTS/GPRS NEs in OAM servers

Verified statistical and historical data of UMTS/GPRS NEs for OAM Solutions

Review designer new features to finalize test requirements and develop test cases. Software/System Engineer, CISCO SYSTEMS, Richmond, VA Sep 1999 – Jan 2002

Designed and built software to evaluate customers’ problems.

Team Leader; provided support on Voice Application software (Cisco UM).

Diagnosed, configured, and resolved Cisco UM complex problems.

Analyzing system requirements and coordination with software groups to standardize interfaces, assist in debug and design in resolving problems as required.

Organized and managed design requirements to meet maintainability and compatibility between software and system design,

Technical Staff Member, AMTEVA TECHNOLOGIES, Richmond, VA 1995 - 1999

Set-up, installed, resolved and configured workstations and servers.

Updated and released hardware and software patches.

Monitored network traffic, and dial-in access.

Determined and resolved problems for OS, hardware, and application software.

Supervised system builders for all types of machines including workstations and servers, SCSI interfaces, PCMCIA connections and IDE Devices.

Supported and assisted customers with technical needs and/or questions. Student Consultant, OHIO STATE UNIVERSITY, Columbus, Ohio 1992 - 1994

Trained students, faculty, and staff when new hardware and/or software product is introduced.

Maintained student lab and configured student labs set up.

Determined problems and replaced hardware failure. Technical Training

AWS SysOps Training

Solaris System Administrator II, Geo Training

Introduction to Cisco Router Configuration

Advanced Cisco router Configuration, Geo Training

Data Connection Directory, Data Connection Limited

Advanced Class in Cisco Unify Message Applications

Mirapoint Certified Engineer (Messaging Server)

Education

Ohio State University, Bachelor of Computer Science 1989-1994 US Citizen

Reference available upon request

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