Tina Daniels

addtey@r.postjobfree.com

*** **** ** *

Cranbrook, BC

V1C 4P6

250-***-****

EXPERIENCE

Staples, Cranbrook BC, Retail Manager Services

****-****

Maximizing sales growth in sales area in the store, including cash, print and marketing

Managing the coordination and execution of services and department productivity

Providing team leadership

Provide cash support to associates at the register to ensure excellent customer service

Showcase The Best As Seen on TV, Cranbrook BC, Store Manager

October 2013- March 2019

Building sales and creating an enjoyable customer experience

Schedule, train, and coach employees to maximize performance to achieve sales goals set forth

Payroll, inventory, banking and balancing cash

Ensuring excellence in guest satisfaction through effective training of staff, commitment to a going above and beyond attitude and a hands-on, lead by example

Passion for sales and upholding customer service

Resolving customer service matters, including escalated conflicts and make fair and honest decisions accordingly;

Ensuring all employees adhere to all company policies, procedures and guidelines;

Achieving weekly, monthly and yearly budget set out by Showcase

Carlton Cards, Cranbrook BC Store Manager

July 2007 - January 2013

Overseeing the day to day operations of the store

Meeting and exceding all sales goals

Interviewing, hiring, motivating,training, coaching all employees

Reconciling, closing and arranging deposits arranged

Inventory, banking and cash balance

Ensuring all policies and procedures are followed

Resolving all customer complaints in a professional manner

EDUCATION

Academy of Learning, Cranbrook BC, MOA (Medical Office Assistant Program)

2001-2002

Courses completed:

Anatomy and Physiology of The Human Body

Billing/ Patient Scheduling

Medical and Pharmacology Terminology

Medical Transcription

Keyboarding 70 wpm

College of the Rockies, Cranbrook BC, Applied Business Technology

1999-2001

Courses completed:

Business Communications

Administrative procedures

Bookkeeping/ Accounting

Excel Spreadsheets

Wordprocessing 1 and 2

Skills

13 years manager/ leadership experience

20+ years providing excellent customer service

Curious

Approachable

Passionate

Active listening skills

Time management

Exceptional communication skills

Gaining commitment from customers to purchase

Building rapport with customers

Integrity

Motivating associates

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