Manager Store

Japjiv Singh

Vienna, VA ***** Cell: 240-***-**** Email: ******@*****.***

Recent MBA graduate with expertise knowledge of data analyzing

EDUCATION

University of Potomac Washington, DC

Master of Business Administration (MBA) May 2019

Sigma Phi Omega Honor Society 3.5 GPA

Manav Bharti University Himachal Pradesh, India

Bachelor of Commerce June 2012

WORK EXPERIENCE

Verizon Inc. Vienna, VA

District Manager Nov 2019-Present

Coordinate effort by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.

Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.

Direct and coordinate activities of businesses or departments concerned with the pricing, sales, or distribution of products.

Ensure the delivery of exceptional operational marketing and sales standards throughout stores in assigned area.

Developed team of managers who achieved corporate financial and budgetary goals as well as sales goals and improved customer service.

Review work done by others to check for accuracy, ensure that company format policies are followed and recommend revisions.

Established a system to track and report of all district expenses and performance to company metrics.

Verizon Inc. Vienna, VA

Store Manager Aug 2018 -Nov 2019

Developed business strategies to raise our customers’ pool, expand store traffic and optimize profitability

Met sales goals by training, motivating, mentoring and providing feedback to sales staff

Ensured high levels of customers satisfaction through excellent service

Completed store administration and ensure compliance with policies and procedures

Maintained outstanding store condition and visual merchandising standards

Proposed innovative ideas to increase market share.

Conducted personnel performance appraisals to assess training needs and build career paths

Dealt with all issues that arise from staff or customers (complaints, grievances etc.)

Gloria Trading CO. New Delhi, Delhi

Client relations manager Jan 2015- Dec 2015

Represented clients internally and coordinated with other functions to implement client system, complete projects, and address ingoing service needs.

Responsible for delivering the contractual results and growth for the client around the forecast, metrics specific product lines, staffing and operations.

Directed 30% growth of existing client relationships, expanding contract and new services that can be offered.

Analyzed detailed budget reports and financial statement to help supervisors enhance their teams.

Ensured accuracy of monthly and quarterly reports,

Implemented strategic plans with a primary focus on developing and maintaining relationship with client as well as capitalizing on new market.

Suggest the Client/ for appropriate change in their current Business Model to support the Product functionality.

Interacted with the Company business units to gather information and perform systems analyses and business process impact analysis as required by management.

Conducted GAP analysis of the existing tool and the enhanced functionalities desired by the client to overcome any limitations faced previously.

Data Analyst (Internship) Feb 2013 to Dec 2014

Citi Bank New Delhi, India

Completed monthly reconciliation analysis to assist with monthly and quarter financial close.

Communicated with cross functional teams, including State, for resolution.

Collected data from all resources and resolved discrepancies while ensuring compliance is met with state regulations.

Established and maintained a record of accounts to create a history of financial transactions for future reference.

Understood business requirements and develop a plan to execute internal/external projects on time and within budget constraints

Drive the customer support lifecycle, starting from analyzing the issues, finding the root cause, suggesting the solution and following through to the resolution of the issue in a timely manner

Provided support to project managers with standard implementation and operational tasks

Provided recommendations for process and product roadmap enhancements and feature requests

SOFTWARE AND TECHNICAL SKILLS

Methodologies: Waterfall, RUP, Agile (scrum and XP)

Requirement management tools: UML, IBM rational requisite PRO, Power designer

Project management tool: Microsoft PROJECT 2008 and MS SharePoint 2007 &2010

Database: Oracle, SQL server, DB 2, MS Access, Win runner, load runner, quality center (test director)

Testing tools / QA: QTP, Bugzilla, Jira

Business modeling tools: Power designer, rational rose, Microsoft vision, smart draw

Operating system: Widows 95/98/01, XP, OS X, UNIX

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