Training Industrial
Resume:
MOBILE : +918*********
West Bengal, India
*************@*******.***
Sougata Maity
PERSONAL INFORMATION
Marital Status: Married
Nationality: Indian
Date of Birth: 2nd May 1986
Current Residence: West Bengal, India
EDUCATION
2001-2002 Passed Secondary Examination
from West Bengal board, Mugberia Gangadhar High Scholl, Kolakata, India.
2003-2004 Passed Higher Secondary Certificate Examination
(Commerce) from, West Bengal board, The Park Institution, kolkata, India.
2004-2007 Bachelor of Commerce. Graduated from Calcutta University,
India.
PROFESSIONAL QUALIFICATIONS:
Completed SUPERVISON IN HOSPITALITY INDUSTRY from AMERICAN HOTEL & LODGING EDUCATION INSTITUTE
Completed MHM Degree in Hotel Management from Dolphin School of Hotel Management (WB) Under ANNAMALAI UNIVERSITY.
Expert on MS OFFICE & BASIC COMPUTER APPLICATION.
LANGUAGES
Excellent command of both written and spoken English, Hindi.
EXPERIENCE
Assistant Restaurant Manager at Pricol Gurmet & Retreats (Savaya Rasa) from 15th
January 2018 to Till date
Area of Responsibility
Cashier & Accountant.
Inventory controls.
Training new staff.
Updating training kits.
Helped managers with scheduling, evaluation, and staff training.
Handle customer complaints.
Maintained staff files.
Ensure the setup of the restaurant is as per the restaurant lay out plan from the designer.
Help contractors with the restaurant maintains work.
Prepare training plans and critical paths for the openings.
Ensure all specs and standards of the concept are followed 100%
Cross Check the supply material all up to the mark o not as per Brand standard.
Conduct orientations and training sessions for new staff.
Conduct evaluations and performance reviews of all staff.
Restaurant Supervisor Foodmark Hospitality, Landmark Group
October 2016 – November 2017.
Zafran Indian Bistro in Al Riyadh.
Area of Responsibility
Inventory controls.
Training new staff.
Updating training kits.
Helped managers with scheduling, evaluation, and staff training.
Handle customer complaints.
Maintained staff files.
Ensure the setup of the restaurant is as per the restaurant lay out plan from the designer.
Help contractors with the restaurant maintains work.
Prepare training plans and critical paths for the openings.
Ensure all specs and standards of the concept are followed 100%
Cross Check the supply material all up to the mark o not as per Brand standard.
Conduct orientations and training sessions for new staff.
Conduct evaluations and performance reviews of all staff.
ITC Gardenia, Bangalore
(ITC Luxury collection hotels)
Worked as a Food & Beverage Supervisor at All Day Dining Restaurant from 4th of January 2017 to 31 September 2017.
Area of Responsibility
Be present in outlets and help out in operations with management team.
Prepare weekly schedule of a team comprising of managers.
Cover managers during their day off and vacations if required.
Ensure all periodic inventories are taken on time.
Evaluate product variance report and take relevant action.
Screen daily Guest comment cards & shift director’s report and take necessary actions.
Review staff weekly Training schedules.
Create vacation planners with managers.
Cleaning and maintenance walkthrough
Sales review and analysis.
Conduct monthly team meetings.
Attend department meetings and update the staff on the sales trend and company’s growth on a monthly basis.
Evaluate training requirements for all outlets during the time spent in the venues.
Create ongoing training plans for all team.
Vivanta by Taj, Yeshwantpur (Bangalore) worked as Food and Beverage supervisor.
From 1st Aug 2011 to 31st December 2015.
(One of the biggest Taj Hotel in south India as a pre-opening member.
Taking care of In Room Dinning and promoted as a Food and Beverage supervisor.
Vivanta by Taj- Yeshwantpur, Bangalore (Taj Group of Hotels)
1st Aug 2011 joined as food and beverage team Member (guest service associate) at all day dining restaurant & Promoted as Food & Beverage supervisor from 1st of April 2014.
The Zuri Whitefiled, Bangalore
17th July 2010 to 30 July 2011.
As a Train Guest Service Associate in the All-day dining restaurant. kahwa (Multi cuisine Restaurant)
Marriott, Hyderabad, Andhra Pradesh
Industrial Training
Duties & Responsibilities
Ensuring Complete Guest Satisfaction from Food & Beverage Service.
Ensuring that all the standard operating process are being follow at operation.
Take necessary step to improve the beverage sale & total Sale of the outlet.
To check guest feedback for meal & drink experience by analyzing daily guest comment cards & Take necessary step to improve the
The outlet briefing & attending the meetings.
To make proper control on inventory of cutlery, crockery and glassware
Conduct train the trainer sessions.
1.POS training
2.Cash handover procedure
3.Breakage & Wastage control
4.Inventory Control
CAREER ACHIEVEMENTS
During my career at TAJ, I was given the opportunity to learn all the aspects of the hospitality trade. I started my career with TAJ as a waiter and in a span of 5 learning years I have grown to senior the management level. I was also given the opportunity to be a part of the 4 member team managing Insight. I have opened as part of opening team of TAJ new hotels.
TRAINING CERTIFICATES & References
Provided upon request.
Contact this candidate