Information Technology Specialist

**** ******** **, *******, ** ***** Phone: 813-***-**** *************@*****.***

Summary

Cyber Security major in my senior year with established leadership and problem-solving skills gained while serving in the US Army. A proactive individual who is eager to learn and progress in my field. Looking to obtain a rewarding career with a growing, fast paced company.

Skills

Security + certified, 2013

Network + certified, 2013

Basic NMAP experience

Basic Wireshark experience

Active Directory experience

Basic Python experience

Excellent in team based or individual work

Strong analytical skills

Excellent problem solving skills

Exceptional communication skills

Education

05/2016 - 05-2020 Bachelor of Science: Cyber Security, The University of Tampa – Tampa, FL

Experience

08/2012 – 05/2016 Information Technology Specialist, US Army – Fort Bragg, NC

Devised incisive workarounds for complex IT problems.

Troubleshooted computers and printers and worked with service providers to facilitate repairs for end users.

Trained new soldiers on support processes, procedures and knowledge base.

Provided local and remote first line IT support for hardware and software to battalion personnel.

Maintained trouble ticket tracker for entire battalion

Created new accounts and configure access to network through active directory

Managed user profiles, security access and shared file structures

Maintained calm, professional demeanor when faced with high demand, high volume workloads

Provided onsite IT and AV technical support for over 90 staff members

Created and maintain multiple LAN’s using portable deployable satellites

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