Employee Relations Manager
Resume:
Carmen Goode
Garland, Texas 75041 www.linkedin.com./in/carmengoode ********@*******.***
Human Resources Manager - 20 Years of Experience - Near 75041
Dynamic HR professional with diverse and comprehensive multi-industry leadership experience in Mediation & Conflict Resolution and Performance Management, Employment Law & Employee Relations, and Union Negotiation. Proven ability to resolve difficult situations under adverse conditions. Innate ability to coach and mentor while monitoring performance management, reducing turn over and leading Reward & Recognition programs in a fast-paced environment.
Training & Development
Benefits & Compensation
Recruitment & Onboarding
Behavioral Based Safety
Workers Compensation
Coaching & Counseling
Change Management
SELECTED CAREER ACHIEVEMENTS
Reduced attrition by 50% through the implementation of an employee development program plan.
Certified training quality standards were met or exceeded 97% every month by gaining support of department supervisors.
Was able to improve Voice of Customers (VOC) ratings from 8% to 9.3% through regular employee training and motivation.
Reduced employee accidents 20% through behavior based safety train-the-trainer program.
Successfully negotiated contracts with three manufacturing unions through relationship building with key union leaders, doing due diligence detailed research, and careful planning.
PROFESSIONAL EXPERIENCE
Aramark
Human Resources Manager 2019- 2020
Provided support and guidance to facilities across the US on complex employee relation issues.
Coached and advised managers on performance management and discipline matters.
Ensured documentation was in place and appropriate actions were taken.
Made recommendations that promoted positive employee relations and served as a resource to management and employees in solving day-to-day workplace matters.
.
Oceans Healthcare- Plano
Human Resources Director 2016- 2018
Provided leadership and support for sixteen (16) hospitals and support center located in Texas and Louisiana.
Reviewed/Interpreted/Administered Human Resource policies, programs and practices by planning, organizing, developing, implementing coordinating and directing functions and activities of Human Resources.
Investigated employee relation issues/complaints, assisted with unemployment hearings by training other members of management.
Provided support for Compliance and Risk Management. Reported directly to the Vice-President of Human Resources.
Triumph Group aerospace- Grand Prairie 2015-2016
Human Resources Generalist Lead
Worked with union and management to resolve grievances
Presented training material for the development of management I & management II
Assisted in the hiring and transitioning of new hires to manufacturing
Researched payroll issues and benefit problems for salaried and hourly employees
Provided day-to-day performance guidance to line management while building morale and increasing productivity.
Bell Helicopter- Hurst, Texas 2009-2015
Human Resources Business Partner
Partnered with sites up to 900 employees with annual sales of 500 million.
Provided strategic and operational support in partnership with business unit leadership. Planned and implemented human resource initiatives designed to maximize organizational effectiveness through talent management processes and job/organization design.
Worked with union team to resolve contractual issues.
Partnered in talent development and organizational succession planning. Developed and delivered presentations to leaders regarding human resource policies and practices.
Initiated, coordinated, and enforced project, operational, and personnel policies and procedures.
Acted as primary contact for employee relations’ issues/resolutions. Ability to anticipate issues/needs and to work proactively to address them.
Provided comprehensive verbal and written communications to all levels of management.
Newell Rubbermaid, Greenville, Texas 2008-2009
Human Resources Leader:
Collaborated with department head(s) in a changing plant consisting of 800 employees with annual sales of 50 million.
Key conflict resolution mediation and employee counsel. Resolved work related disputes between supervisors and employees.
Managed the hiring, training and orientation for all positions.
Oversaw and documented all incident reviews and safety initiatives.
Monitored all leave of absences.
Home Depot, Frisco, Texas 2005-2008
Human Resource Manager
HR Manager for new store launch with 120 employees
Responsible for developing all aspects of the company’s HR Department.
Recruited, trained and motivated a diverse group of employees regarding appropriate orientation materials.
Partnered with department supervisors on the execution of the annual performance appraisal process and deadlines.
Ensured human resource compliance that significantly improved retention across the board.
Processed all Workers Compensation claims after thorough review via a third party administrator for both employees and customers.
Conducted post hire and exit interviews at the 90-day date.
Was appointed Change Management Captain on Day Freight Program
MeadWestvaco Corporation Garland, Texas 1993-2005
Human Resource Manager
Responsible for all aspects of the company’s HR department. Responsible for developing all aspects of the company’s HR Department.
Recruited, trained and motivated a diverse group of employees regarding appropriate orientation materials.
Partnered with department supervisors on execution of annual performance appraisal process and deadlines.
Ensured human resource compliance which significantly improved retention across the board.
Processed all Workers Compensation claims after thorough review via a third party administrator for both employees and customers.
Conducted 90 day post -hire and exit interviews.
Training Consultant Divisional Office – Dayton, Ohio
Provided division wide training and education to salary and hourly employees regarding the principles and techniques of Behavioral Based Safety.
Coordinated training program schedules at five plants to meet corporate goals and objectives.
Designed, developed and implemented division wide communications program.
Human Resources Representative – St. Joseph, Missouri
Conducted interviews for hourly and salary employees using Targeted Selection Process for a staff of 900.
Participated in escalated grievance and mediation process with the union.
Created and maintained job descriptions for 185 hourly and salaried employees.
Scheduled laid-off employees into temporary jobs in accordance with the labor agreement.
Served on the development team for the1998 Affirmative Action Plan.
Education
B.S. Business Administration, Columbia College, Columbia, Missouri
Contact this candidate