Ryan E. Hill

**** ***** **** **

Jacksonville, Fl. 32244

904-***-****

SUMMARY

Experienced PC/Server/Helpdesk technician with a broad background, looking to utilize and

Expand my skills

Work Experience

Selene Finance, Jacksonville, Florida

July 2014 to March 2020

Help Desk Technician

Responsible for a variety of tasks including but not limited to providing desktop support for both hardware and software issues, and effect repairs as required. Performing some repair/ maintenance of HP networked printers. Part of a small team supporting roughly 500 internal users in three locations. Functioned as only technical help desk technician at a site with approximately 260 end users. Currently migrating the Jacksonville site from windows 7 / Windows Thin Clients to Windows 10 on Lenovo laptops and HP desktops. Active Directory tasks, include creating / modifying user accounts, creating / modifying security groups, adding / removing users. HP Printer maintenance, replacing fusers, rollers etc. installing / configuring network printers. Well versed with Manage Engine help desk software.

TRS Staffing / Fluor Federal Solutions, Jacksonville Florida

July 2012 to January 2014

Senior Deskside Support Technician

Responsible for all aspects of the computer network in the local area supporting three distinct locations, each approximately 25 miles apart. Providing support for connectivity, hardware, software and peripherals, such as printers and access to network drives. Coordinating with the local telecommunications providers to configure and maintain connectivity to both outlying buildings in support of the internal network and an outside link to the internet and Fluor resources. Installed and aimed multiple Aruba Wireless network devices to span areas where no physical connection was possible. Received, imaged, and deployed approximately 75 laptop computers while assisting corporate network teams install the base equipment to create the network. Transitioned and upgraded all local PCs from Windows XP to Windows 7 and ensured connections to all external devices as needed and to Fluor resources.

IAP-HILL. Jacksonville, Florida

Personal Computer Support Technician, December 2008 – July 2012

Responsible for providing support in a networked environment consisting of stand-alone and

Networked PC’s, printers and other equipment. Support including software and hardware installation and configuration, providing technical, operational, and training support to users via, telephone, on-site, or by remote connection as appropriate. Troubleshooting whether issues are hardware or software related and effect repairs or coordinate repairs with manufacturers as required. Attended and successfully met the requirements for Navy second class swimmer.

Wachovia Settlement Services, Jacksonville, Florida

PC Tech, May 2000 – October 2006

Network Administrator October 2006 – April 2008

Responsible for a variety of tasks including but not limited to providing desktop support for both hardware and software issues, troubleshooting whether issues are hardware or software related and effect repairs as required. Troubleshooting, adding, changing and moving of telephones as needed. Monitor and verify backups on a daily, weekly, and monthly basis as appropriate. Ensure adequate drive space on servers. Build and configure servers as needed, troubleshoot server issues as required to determine if issue is hardware or software related and correct as appropriate. Well Versed in the following applications: Windows Server NT/2000/2003, Windows 98/NT/2000/XP client. Windows Active Directory, MS SQL 2000/2005, Exchange 2000/2003, Captaris Rightfax, CA ArcServe Backup, Oracle 8i/9i clients and their configuration. Datacap OCR program, ValuAmericas Valunet real estate application, FNC Inc’s Collateral Management System, Avaya Site Administrator, Peregrine Helpdesk software, Symantec and Trend Micro antivirus programs. Also pulled and punched network and telephone cabling as needed.

Total Waste Management, Newington, New Hampshire

Inspector, Specialty Waste

June 1997 to October 1999

Responsible for materials management, manifest verification and logistics attending the transportation, processing and ultimate destruction of non-RCRA specialty wastes. Duties included client interface at the operating level, scheduling; and information systems oversight with respect to quantities, types, and destruction schedules of incoming materials. Peripheral responsibilities involved database scanning and analysis of candidate waste profiles and floor supervision of acceptable materials received for destruction.

Seacoast Scaffold and Equipment, Scarborough, Maine

July 1995 to June 1997

Duties included equipment loading, inventory, delivery and erection, Over-the-road driver responsible for staging materials prepatory to installation. Qualified erector of Wedgelok type of scaffolding on a broad range of applications

Gildersleeve Pump and Well, Norfolk, Virginia

May 1994 to June 1995

Responsible for installing, servicing, and retrofitting a broad range of industrial and marine pumping systems. Assisted in drilling operations and with the application of commercial-sized irrigation processes. Duties included troubleshooting and maintaining a broad spectrum of pumps reverse osmosis neutralizers and electronic control system mechanisms.

UNITED STATES COAST GUARD, DEPARTMENT OF TRANSPORTATION

January 1988 to March 1994

U.S. Coast Guard Cutter Bear, Portsmouth, VA

Communications specialist responsible for operating the ships UNISYS computer systems in support of law enforcement, humanitarian, and search and rescue missions in Atlantic and Caribbean waters. Computer experience includes mainframe and PC usage along with preventive maintenance and applications. Qualified as a shipboard rescue swimmer.

Coast Guard Communications Area Master Station ( U.S.C.G. Camslant) Chesapeake, Va

Watchstander responsibilities included maintenance of listening guard on a wide range of maritime distress circuits. Duties also required the monitoring of confidential to top secret government circuits; the provision of communications support to government resources, contract assets, military activities, and; standard assistance to ships at sea including the distribution of pertinent meteorological and navigational data. In connection with duties, held top-secret security clearance.

Coast Guard Radioman “A” and “C” Schools, Petaluma, Ca

Undertook a fast-track course of studies in basic and advanced communications and computer theory and practice including the following:

Basic and Advanced electronic theory

Basic and advanced antenna theory

Basic and advanced communications procedures

Basic and advanced Computer Operations pursuant to U.S. Coast Guard Standards

Advanced Log Keeping standards and procedures

Training in workstations (UNISYS) and related software utilization

Training and CAMSLANT experience included all facets of medium, high frequency and integrated high frequency data communications. Also versed in the utilization of Morse Code (20+ words per minute) and with the operation of voice and voice secure equipment over a variety of classified and unclassified circuits.

EDUCATION

Valcom Technical Education Center, South Portland, Maine, A+ Certification Program 1999

Pennsylvania State University, York, Pennsylvania, Digital Electronics, 1987

Lassiter High School, Marietta, Georgia 1985

A+ Certification

Microsoft Technology Associate Certifications in Database Fundamentals, Windows Operating Systems, Networking Fundamentals, Windows Server Fundamentals, Security Fundamentals

Military Decorations:

Humanitarian Service Medal

National Defense Service Medal

Good Conduct Medal

Meritorious Unit Commendation

Bicentennial Unit Commendation

Sea Service Award

Special Operations (4)

Rifle Marksman

Pistol Sharpshooter

PERSONAL:

References furnished upon request

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