Customer Service Hvac

WARREN JOHNSON

**** ****** ***** *********, ** **274

Phone: 678-***-**** Email: **********@*****.***

Organized, self-motivated, analytical, quality-focused, problem solving Army veteran with over 20 years of supervisory, customer service, and training experience seeks to join a progressive organization that promotes collaboration and provides ongoing professional growth and development opportunities.

Education and Credentials

2018 – Air Conditioning Technology Diploma (HVAC-R) – West Georgia Technical College –

Carrollton, GA (51 credits)

2018 – HVAC Technician Certification – EPA Clean Air Section 608

1986 – High School Diploma – John F. Kennedy High School – New Orleans, LA

Experience

Save Brothers

Job Title: HVAC Apprentice

From: 02/04/2019 To: Present

Hours per week: 40 Salary:

Transport tools, equipment, and supplies from truck to work sites

Collaborate with supervisor to devise to complete projects efficiently and effectively

Conduct diagnostics and identify problems in heating, air conditioning, and refrigeration systems

Install heating, air conditioning, and refrigeration equipment and systems (coils, pumps, controls, motors, and more)

G2 Secure Staff (at Hartsfield-Jackson International Airport)

Job Title: Skycap

From: 01/01/2010 To: 12/04/2018

Hours per week: 40 Salary: $2.13 / hour plus tips

Provided first line of customer service to diverse passenger population

Transported disabled and elderly passengers from curbside to aircrafts

Lifted passengers’ luggage (up to 80 pounds) from vehicles to curbside

Labeled passengers’ luggage accurately to ensure it reached appropriate destination

Organized workflow to expedite passengers’ check-in and prevent delays

Addressed passengers’ questions about flight times, terminal location, and other logistics

Mentored new skycaps

Georgia Department of Juvenile Justice (Atlanta, GA)

Job Title: Juvenile Correctional Officer

From: 01/01/2007 To: 01/10/2010

Hours per week: 40 Salary: $28,000 / year

Maintained custody, order, and discipline of more than 10 juveniles daily in accordance with laws, policies, rules, and regulations

Monitored intake, classroom activities, recreation, and release of juveniles

Escorted to juvenile to locations within and outside of the facility

Observed juveniles’ behaviors to prevent escapes and disturbances

Screened visitors to ensure compliance with facility rules and prevent introduction of contraband to the facility

Prepared various forms and reports in compliance with State requirements

American Airlines (Atlanta, GA)

Job Title: Skycap

From: 01/01/1993 To: 01/01/2007

Hours per week: 40 Salary: $2.13 / hour plus tips

Supervised and mentored more than 15 skycaps daily

Trained skycaps in areas such as customer service, systems operations, and conflict resolution

Provided first line of customer service to diverse passenger population

Transported disabled and elderly passengers from curbside to aircrafts

Lifted passengers’ luggage (up to 80 pounds) from vehicles to curbside

Labeled passengers’ luggage accurately to ensure it reached appropriate destination

Collected baggage fees

Organized workflow to expedite passengers’ check-in and prevent delays

Addressed passengers’ questions about flight times, terminal location, and other logistics

United States Army (Fort Braggs, NC)

Job Title: Printer and Bindery Specialist (grade E-4)

From: 08/01/1989 To: 08/01/1993

Hours per week: 40 Salary: $20,000

Trained and supervised non-commissioned officers (NCO) using press/offset duplicator, camera, photomechanical, layout, and platemaking equipment

Assessed project needs and developed workplans for NCO to effectively and efficiently reproducing printed materials for Adjutant General, Topographic, and Psychological Operations

topographic maps and other printed materials

Inspected NCO work products to ensure quality and provided guidance for improvement, when necessary

Oversaw maintenance of equipment and inventory by NCO

Communicated new information and directives from command to NCO

Provided technical assistance to teams conducting topographic surveying activities

Skills

HVAC – Refrigeration

Diagnostics & Troubleshooting

Supervisory

Communications & Interpersonal

Detail-oriented

Works well under stress

Fast learner

Problem solving

Multi-tasking

Punctual

Customer service

Occupational safety

Conflict resolution

Self-motivated & Disciplined

Quality-focused

Planning

Organizing

Training & Coaching

Analytical

Cultural sensitivity

WARREN JOHNSON

6905 Eunice Drive Riverdale, GA 30274

Phone: 678-***-**** Email: **********@*****.***

References

1.Wallace Hoffman – G2 Secure Staff (formerly with American Airlines) – 404-***-**** – *******.*******@*****.***

2.Maurice Bagett – G2 Secure Staff – 601-***-**** – Maurice ******@*****.***

3.McKinley Smith, III – New Orleans V.A. Medical Center – 504-***-**** – **************@***.***

Contact this candidate