Customer Service Hvac
Resume:
WARREN JOHNSON
**** ****** ***** *********, ** **274
Phone: 678-***-**** Email: addsqe@r.postjobfree.com
Organized, self-motivated, analytical, quality-focused, problem solving Army veteran with over 20 years of supervisory, customer service, and training experience seeks to join a progressive organization that promotes collaboration and provides ongoing professional growth and development opportunities.
Education and Credentials
2018 – Air Conditioning Technology Diploma (HVAC-R) – West Georgia Technical College –
Carrollton, GA (51 credits)
2018 – HVAC Technician Certification – EPA Clean Air Section 608
1986 – High School Diploma – John F. Kennedy High School – New Orleans, LA
Experience
Save Brothers
Job Title: HVAC Apprentice
From: 02/04/2019 To: Present
Hours per week: 40 Salary:
Transport tools, equipment, and supplies from truck to work sites
Collaborate with supervisor to devise to complete projects efficiently and effectively
Conduct diagnostics and identify problems in heating, air conditioning, and refrigeration systems
Install heating, air conditioning, and refrigeration equipment and systems (coils, pumps, controls, motors, and more)
G2 Secure Staff (at Hartsfield-Jackson International Airport)
Job Title: Skycap
From: 01/01/2010 To: 12/04/2018
Hours per week: 40 Salary: $2.13 / hour plus tips
Provided first line of customer service to diverse passenger population
Transported disabled and elderly passengers from curbside to aircrafts
Lifted passengers’ luggage (up to 80 pounds) from vehicles to curbside
Labeled passengers’ luggage accurately to ensure it reached appropriate destination
Organized workflow to expedite passengers’ check-in and prevent delays
Addressed passengers’ questions about flight times, terminal location, and other logistics
Mentored new skycaps
Georgia Department of Juvenile Justice (Atlanta, GA)
Job Title: Juvenile Correctional Officer
From: 01/01/2007 To: 01/10/2010
Hours per week: 40 Salary: $28,000 / year
Maintained custody, order, and discipline of more than 10 juveniles daily in accordance with laws, policies, rules, and regulations
Monitored intake, classroom activities, recreation, and release of juveniles
Escorted to juvenile to locations within and outside of the facility
Observed juveniles’ behaviors to prevent escapes and disturbances
Screened visitors to ensure compliance with facility rules and prevent introduction of contraband to the facility
Prepared various forms and reports in compliance with State requirements
American Airlines (Atlanta, GA)
Job Title: Skycap
From: 01/01/1993 To: 01/01/2007
Hours per week: 40 Salary: $2.13 / hour plus tips
Supervised and mentored more than 15 skycaps daily
Trained skycaps in areas such as customer service, systems operations, and conflict resolution
Provided first line of customer service to diverse passenger population
Transported disabled and elderly passengers from curbside to aircrafts
Lifted passengers’ luggage (up to 80 pounds) from vehicles to curbside
Labeled passengers’ luggage accurately to ensure it reached appropriate destination
Collected baggage fees
Organized workflow to expedite passengers’ check-in and prevent delays
Addressed passengers’ questions about flight times, terminal location, and other logistics
United States Army (Fort Braggs, NC)
Job Title: Printer and Bindery Specialist (grade E-4)
From: 08/01/1989 To: 08/01/1993
Hours per week: 40 Salary: $20,000
Trained and supervised non-commissioned officers (NCO) using press/offset duplicator, camera, photomechanical, layout, and platemaking equipment
Assessed project needs and developed workplans for NCO to effectively and efficiently reproducing printed materials for Adjutant General, Topographic, and Psychological Operations
topographic maps and other printed materials
Inspected NCO work products to ensure quality and provided guidance for improvement, when necessary
Oversaw maintenance of equipment and inventory by NCO
Communicated new information and directives from command to NCO
Provided technical assistance to teams conducting topographic surveying activities
Skills
HVAC – Refrigeration
Diagnostics & Troubleshooting
Supervisory
Communications & Interpersonal
Detail-oriented
Works well under stress
Fast learner
Problem solving
Multi-tasking
Punctual
Customer service
Occupational safety
Conflict resolution
Self-motivated & Disciplined
Quality-focused
Planning
Organizing
Training & Coaching
Analytical
Cultural sensitivity
WARREN JOHNSON
6905 Eunice Drive Riverdale, GA 30274
Phone: 678-***-**** Email: addsqe@r.postjobfree.com
References
1.Wallace Hoffman – G2 Secure Staff (formerly with American Airlines) – 404-***-**** – addsqe@r.postjobfree.com
2.Maurice Bagett – G2 Secure Staff – 601-***-**** – Maurice addsqe@r.postjobfree.com
3.McKinley Smith, III – New Orleans V.A. Medical Center – 504-***-**** – addsqe@r.postjobfree.com
Contact this candidate