Engineer Assistant

R. RAJPRAVEEN, B.E (ECE)

Madurai -******

934-***-****(C)

*********.*@*****.***

Objective

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals.

Professional Experience

·COMPANY: Techno spark communication Pvt. Ltd

·PROCESS: Testing

·ROLE: Software testing engineer

·EXPERIENCE: 2 Years

·COMPANY: Muthootu mini Financier

·PROCESS: Technical Support

·ROLE: System Admin

·EXPERIENCE: 10 months

·COMPANY: Altruist Customer Management India Pvt. Ltd

·PROCESS: Email Chat Support

·ROLE: Senior support associate

·EXPERIENCE: 2 years

Skills & Qualifications

ØOperating systems – Windows XP, Windows 7, 8, 8.1, 10

ØISO/OSI Layers

ØMS Office – 2007, 2010, 2013, 2016.

ØEmail Response Support

ØNetwork Connectivity

ØSystem Admin

ØVPN Concepts

ØWindows basics

Work related Responsibilities

ØProviding customer support through the Email support for the queries

ØTroubleshooting for the Computers, Printers for the End users.

ØProviding support through Remote Tools.

ØHandling Escalation calls as well as P1 tickets.

ØAn understanding of processes and ensuring the follow-up for closure of tickets with highly satisfied customer feedback.

ØHandled escalations from customers and resolved the issue.

ØRCA – Response & Resolution SLA miss analysis on the tickets handled by L1s and providing feedbacks to them on regular basis for their betterment.

ØTroubleshooting experience with Remote desktop connectivity applications like Live Meeting, Windows remote assistance and Dame Ware.

ØInstalling, configuring and troubleshooting of all other 3rd Party software's like (WinZip, Adobe Acrobat Reader/writer, Adobe Photoshop, antivirus etc.

ØCoordination with other teams for issue to be resolved with at most priority for customer satisfaction.

Educational Qualification

DEGREE/CLASS

INSTITUTION/SCHOOL

YEAR OF PASSING

CGPA

DISTRICT

B.E. in Electronics and communication Engineering

Maharaja Institute of Technology

2010-2014

70

Coimbatore

HSC

Government kallar Higher Secondary School

2009-2010

76

Madurai

SSLC

Government kallar Higher Secondary School

2008

81

Madurai

Relevant Coursework - Projects

·Testing a software and analyzing an error in an application & all type of testing in 2014.

·Known Tools: QTP, QC, Load runner.

Training & Certifications

·Workshop on System Administration Conduct by Robert Bosch, 2014.

·Workshop on Networking and hacking systems In Coimbatore, 2012.

Achievements

Got selected in Anna university Cricket Team Inter zonal level 2013 & 2014.

Got first Prize in Cricket Tournament in Coimbatore college level 2012 & 2014.

Got first prize in Dance Competition in Inter college level 2014.

Got first prize in Vocal music competition in Inter college level 2012 & 2013.

Student Involvement

Attended NSS Training cum Study Camp

Actively participated blood donation camp

Volunteered Sports assistant, Annual and Sports day coordinator

Extra-Curricular Activities

Demonstrated experience in leadership through active role in clubs and organization.

Multitasking through active student involvement Like dance, mimic, Humor.

Team working skills through experience as a Captain in Anna university cricket team captain.

Proficient in written and conversational Tamil & English.

Strengths

Quick learner

Adaptability

Analyzing skills

Eager to learn new Things.

Personal Details

·Father Name: Rajamurugan

·Date of Birth: 01-07-1993

·Languages: Tamil, English

·Nationality: Indian

Declaration

I hereby confirm that the Information furnished above is true to the best of my knowledge.

Place: Chennai

Date: (RAJ PRAVEEN.R)

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