WILLIAM SCOTT DURHAM

CISM, CompTIA Security +, ITIL Foundation,

HDI Desktop Support Manager, MCITP: Exchange 2007, MCSE

817-***-**** Irving, Texas

addsbr@r.postjobfree.com

www.linkedin.com/in/scottdurhamtx

areas of strength and expertise

Endpoint Vulnerability Management

Systems Engineering

Vendor Relationships

Endpoint solution design

Microsoft SCCM

Mobile Device Management (MDM)

Intune

Windows and Mac Computers

Desktop / Endpoint Engineering

Project Planning and Management

Process, Policy and Procedures

Active Directory Group Policy

Manage Engine Desktop Central

Microsoft Intune

NIST and CIS Hardening

Desktop / Endpoint Imaging

Team leadership

Team Oriented

ServiceNow

Active Directory

Azure Active Directory

Professional Experience

Flagship Credit Acceptance Irving, TX May 2019 to Present

Manager, Systems and Desktop Engineering

Lead and develop systems engineering team

Lead design of Microsoft 365 security and conditional access policies

Grow Desktop Engineering from Support Escalation focused team to Engineering focused team.

Assist with management of IT Engineering yearly budget and planning

Collaborate with Technical Support and Servicing System teams for business user experience improvement projects

Lead design, configuration and implementation of Intune MDM for corporate owned and BYOD mobile devices

Assist in the administration of systems, network, and other technologies within the corporate infrastructure.

Implemented CIS hardening standards for Windows Servers and Workstations

Assisted in maturing design of SCCM, Microsoft Endpoint Manager and Intune workstation management processes

Implemented structured Windows and Third-Party patch management process

Project Planning for multiple company-wide systems and workstation projects

Endpoint engineering / configuration / management and compliance process design in progress.

Initiated Microsoft Patch compliance reporting for Windows Server and Windows 10.

Completed migration of SharePoint Online, Skype Online, Exchange Online migration for 1000 users

Design and Deployed Microsoft Teams to improve video conferencing and screen sharing during full company work from home.

Contran Corporation (KRONOS Worldwide) Dallas, TX October 2017 to May 2019

Manager, Global IT Client Services

Deliver leadership to local IT Client Services team members

Implement computer imaging and deployment process and checklists

Assist with implementing Windows 10 Enterprise configuration standards based on NIST recommendations

ServiceNow Incident category and subcategory updates

Implement use of ServiceNow Knowledge Base for Contran Corp and KRONOS Global IT groups.

Establish ticket monitoring metrics and additional targets for IT Client Services, other IT groups and support vendors

Implemented ticket documentation and handling guidelines across global IT teams

Implemented Bomgar hosted solution for global support teams use.

Implemented Manage Engine Desktop Central for endpoint management

Negotiated vendor support agreements and purchase contracts

oThree offices in Europe workstation refresh project for a $800,000 savings

oDallas office copier lease and managed services for a yearly savings of $9,000

oDallas office printer managed services for a yearly savings of $14,000

User logon support for Okta Single-Sign-On / Identity Management / Multi-Factor portal.

Maintain computer related Asset Management for Contran and KRONOS US

Santander Consumer USA (SCUSA) Dallas, North Richland Hills, TX April 2010 to September 2017

Manager, System Engineering Endpoints (2011 to 2017)

Built new team of endpoint system engineers

Deliver technical direction and leadership to a team of 6 engineers

Primarily responsible for managing Mac computers, standardized imaging of Windows client machines, and HP thin client imaging tools for internal clients across the company

Manage Antivirus, Windows patch management, whole disc encryption, Viewfinity Privilege Management, McAfee Application Control, workstation related Group Policy management, and Removable Media Encryption enforcement

Facilitate cross-team and department projects, tasks and communication to assist with transitioning Services from project implementation to support.

Part of team of managers responsible for setting SLAs for the different IT Support teams.

Prioritize team tasks and projects based on departments goals.

Process and procedure creation to fulfill security, audit, compliance (Information Security, SOX, PCI), internal control items and endpoint engineering configuration standards.

Review Nexpose vulnerability scans for company critical vulnerabilities to remediation

Endpoint Vulnerability Management

Perform thorough evaluation of new software for machine images, supportability, and management

Research and selection process for new laptop and desktop models

Create and evaluate workstation images supporting multiple user roles and departments with HP

Device Manager, Microsoft MDT and migration to Microsoft System Center Configuration Manager (SCCM 2012 R2)

Create and deploy application packages / task sequences using SCCM

Design, plan, create and manage Group Policies for Windows endpoint devices including controls for PCI, Removable media access, 802.1x authentication, Internet Explorer settings, Windows hardening requirements, data loss, security and others as needed

Execute security and audit finding plans, as well as design and implementation around end user devices

Perform ongoing process, policy, and standardization improvements for company-wide initiatives

Reviewing workstation requirements for PCI compliance. Assist in planning technical ideas to separate non PCI related computers from PCI related computers.

Reviewed, planned and implemented Viewfinity towards goal of removing local workstation admin rights from majority of end users at SCUSA.

Manage Mac computers via JAMF Pro Casper Suite, including migration away from Centrify Direct Control

Reviewed multiple workstation file backup applications, selected and implemented Crashplan PROe

Work with Information Security, Governance, Risk and Compliance team to design, plan and remediate compliance, audit and security related items.

Project Planning for multiple support team interaction projects

Endpoint engineering / configuration / management and compliance process design.

Incident, Task, Change and Project Management with ServiceNow system.

Manage over 200 Direct IP Printing printers company-wide using PrinterLogic,

Provide systems support for other applications: Bomgar and AD Manager Plus

Systems Engineer III (2010-2011)

Primarily responsible for performing Active Directory and Group Policy management

Delivered companywide exchange administration and public folder security and support

Created and managed powershell scripts for reporting Exchange details mailbox sizes, volume of emails, and ActiveSync devices

Executed message tracking and postmaster mailbox review to troubleshoot email environment

Managed Hub Transport rule for disclaimers per default email domain, and custom rules for projects

Provided continual training and support to Jr. System Admin and Desktop Escalations support team

Directed special projects—moved servers to hosted data center, supported additional branch locations,

managed security requirements, and oversaw the implementation of audits and acquisitions

Functions as the Security Administrator, and member of Security Audit team and Service Desk staff

Performed escalation support for RightFax, BlackBerry Enterprise server, and File Resource Management

Terremark Worldwide, Irving, TX 2008 to 2010

Assigned Systems Engineer, Santander Consumer USA

Primarily responsible for supporting Windows 2003 servers on HP hardware for over 200 servers

Managed 4000 mailboxes in Exchange 2007 with Forefront, and assisted in the migration from Exchange 2003

Provided server level support, troubleshooting, and administration for RightFax, Optika, Citrix Presentation Server 4.0, BES 4.6 (300 users), Live Communication Server 2005, Active Directory, Group Policy and logon scripts

Advancial Federal Credit Union, Dallas, TX 2006 to 2008

Systems Administrator

Provided support of Windows 2000 and 2003 servers on HP hardware and Exchange 2003 Administration

Executed Citrix Presentation Server 4.0 Administration, and support of Published Desktop and applications

Delivered end user support by phone, remote support, and on-site for corporate and 12 branches

Performed support for Streamlend, OnBase, Microsoft Dynamics GP, Symitar, scanning programs

Functioned as an escalation point for challenging help desk calls, and documented all support procedures

Supported Virtual servers, including research and evaluation of Vmware, Virtual Iron, and Microsoft

Ajilon Consulting at GMAC RFC, Dallas, TX 2006

Production Engineer (Contract)

Installed, maintained, and troubleshot 200+ HP servers running Windows Server 2000, and 2003

Provided support for HP and Compaq Proliant servers, as well as applications and IIS

Performed server and application monitoring, and Windows patch management with Shavlik

EduCorp Training, University of Texas Arlington, TX 2005

CCNA Teachers Assistant, Part Time Outside of full-time position

Provided assistance by conducting Question and Answer sessions, and reviewing course training material

Delivered guidance to students during lab exercises, offering clarification and direction for assignments

Texas State Bank, Grapevine, TX 2002 to 2006

ATM, Debit Card System Administrator

Participated in the conversion of over 150 ATMs to the new ATM server software

Created and converted download files, screens, states, and FITs, for Diebold 911/912 ATMs

Designed documents for setup and configuration of ATM server and Paragon software

Provided backup and restoration of SQL database for primary and secondary OpeN/2 server

Configured and tested disaster recovery and testing environments for OpeN/2 systems

Created reports for transactions and card numbers for Management and Pulse EFT

Performed troubleshooting for ATM TCP/IP connection issues

Senior PC and Server Support Technician

Previously:

PC and Network Support Technician (Contract), Texas State Bank, Grapevine, Texas, 2002

District Technician, Honors Academy Charter Schools, Texas, 2000-2002

Certifications:

Certified Information Security Manager - CISM

CompTIA Security +

ITIL Foundation

HDI Desktop Support Manager

MCITP: Exchange 2007

National Associations of Realtors – Pricing Strategy Advisor

(In Progress - CISSP)

Expired Certification:

CCNA

CCA 4.0 (Citrix Presentation Server 4.0)

MCSE (2003)

Licenses:

Texas Real Estate Agent License

Awards:

Phi Theta Kappa Honor Society International

Degree: In progress at Tarrant County College

Information Technology: Cybersecurity, AAS

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