Manager Project

EXECUTIVE PORTFOLIO & CORPORATE PROGRAMME/PROJECT MANAGEMENT LEADER

** ***** ** ******** ********** in the Healthcare, Banking, Manufacturing and Telecommunications industry

** ***** ** *****-** experience in managing Corporate/Business Initiatives through all aspects of Portfolio/Project Management

Proven success record of delivering on-time, on budget results on Capital and Improvement Projects

Proven record of managing, leading, and motivating any size team and at all levels of the organization

Core competencies include: Team Building, Leadership, Relationship Management, Business Reporting, Change & Release Management, Supporting & Redesigning Business Processes for Efficiencies, Resource & Project Budget/Cost Planning, Recruiting & Staffing for Internal Teams, Designing Training Programs, Managing Organization Communications (from Executive level to Employees)

Call center management experience in a sales and customer service environment

PROFESSIONAL EXPERIENCE

Sr Manager (IT PMO) Bic Graphic Inc. 03/2018 - Present

Assisting CTO with IT Project Portfolio; ensuring projects with high business/corporate value are executed

Managing 19 active projects at any given time with a two-week sprint deliverable in an Agile environment

Reporting directly to CTO and managing expectations of all senior leadership across the organization

Developing and deploying appropriate project control processes to standardize approach for maximum gain

Driving large-scale initiatives with revenues of $50M, along with managing within budget and schedule

Participating in key cross-functional business initiatives, including growth and quality

Successful transition from AS400 platform to Oracle for order management and product delivery

Chair the Business Prioritization team, comprised of 12 industrial SMEs responsible for establishing project priority, timelines and requirements

Delivered web integration with Sales Force project with projected RIO of 1.5 million year over year

Managing an internal 25-member team of developers, analyst and product managers

Transitioned online sales to Amazon webservices resulting in a 12% increase in sales in 2019

Facilitating and driving design and review sessions with technical, management and business staff

Overseeing multiple parallel projects using formal project planning and agile techniques

Responsible for driving targeted milestones to achieve implementation schedule

Developing and mentoring team and project staff members on project management and testing techniques

Developed 5 training programs on SME initiatives, testing strategies and techniques

Coordinated offshore development teams with internal resources to facilitate scheduled releases

Sr Manager (PMO) Humana Inc. 07/2014 - 03/2018

Leading a team of 7 Project Managers (PMs) responsible for managing 70 tactical & strategic projects, in 2016

Controlled projects and assigned resources to operate within the dedicated 22-million-dollar budget in 2016

Overseeing timely completion of PERs (Project Estimate Requests)

Developing Audit process to maintain the high standards of quality including documentation and procedures

Leading bi-weekly staff meeting to address issues and share information to achieve team success(s)

Providing One-on-One coaching to PMs, to ensure compliance of PMO standards and personal career growth

Conducting project reviews with PMs, including project cost, schedule, budget and milestone progress

Successfully driving targeted milestones and achieving implementation schedules

Creating customized reports to monitor productivity

Driving collaboration between internal functional teams and the client to achieve milestones and deliverables

Creating, improving, and integrating configuration / implementation processes and procedures

Identifying, securing, and coordinating implementation of resources and expertise as required

Conducting project reviews, including planned vs actual project cost, schedule, budget and milestone progress

A demonstrated ability to cultivate internal relationships with IT and Business partners

Promoting effective Communication by tailoring to adapt to different audiences with varying needs.

Driving and leading my team towards attainable resolutions on red and yellow projects.

Compiling resolution approaches on challenging programs through executive summaries & program statuses to senior management

Identifying and responsible for mitigating risk factors to projects and timelines through lesson learnt and impact meetings

Manager Provider Financial Control and Configuration Humana Inc. 07/2012 – 07/2014

Managing a team of twelve including supervisors, specialists and analysts

Leading the business analyst to create project plans to meet business requirements

Member of contract review committee

Accountable for the timely and accurate load of all provider contract types

Developing leadership talent to utilize existing resources efficiently resulting in maximum output

Creating and communication policies and procedures to help the team productivity

Developing and maintaining reports, as per SOX and regulatory requirements

Tracking and measuring team performance with the introduction of new processes

Project Manager Humana Inc. 11/2010 – 07/2012

Leading multiple complex operational projects to meet business improvement needs.

Managed a 5 member project team to implement the new www.careplushealthplans.com website.

Increasing business revenue by enhancing the website functionality of enrolling Medicare members during AEP.

Ensuring web project complies by Medicare Advantage Marketing Guidelines.

Creating detailed project design documents and task-level project plans to organize cross-functional teams.

Managing 5 process improvement projects with external vendors resulting in 1.5million savings annually

Project Manager IT Gentiva Health Services 03/2009 – 11/2010

Managing information systems projects including developing level of effort estimates, cost/benefit analyses, project plans, and implementation timelines.

Analyzing business processes and programs including conducting requirements gathering sessions.

Documenting business and systems requirements in a structured format.

Acting as liaison between the user community and the systems analysis group.

Managing twelve HPMS hospice resource for monthly release projects.

Preparing all phases of transition by documenting and providing a project plan for each market.

As member of the integration team, helped the company gain 1.3 million dollars in revenue by acquisition of Odyssey Health Care.

Project Manager WellCare HMO 12/2007 – 03/2009

Using the Agile project management methodology to manage enterprise level projects.

Developed 25 project plans using the Water Falls methodology for operational based projects.

Successfully launched the 5.6 million dollar Hawaii Medicaid expansion project, in 02/01/09.

Coordinated RFP response for the State of Tennessee and Hawai’i.

Managed the overall development of 1500 page Hawai’i Medicaid and Medicare integrated website.

Presented 1100-page readiness review document for State and CMS review.

Business Analyst (Call Center) HSBC 12/2005 – 11/2007

QA Analyst (Call Center) Verizon Wireless Call Center 09/2002 – 11/2005

EDUCATION

Bachelor of Science - Major: Computer Information Systems DeVry University (Class of 2000)

Diploma in Business Administration Toronto School of Business

BUSINESS SKILLS & APPLICATIONS

Business Requirements Analysis MS Project AS/400 MS Office EBS JIRA Salesforce Visio

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