JENALYN B.PABELICO
Al Rigga Dubai UAE
Mobile No. : 056*******
Email address: ***.********@*****.***
Summary
Customer service-oriented,self-motivated,and caring Receptionist with extensive experience in resolving conflicts with customer. Attentive to detail in all professional matters. Proficient record-keeping software as weel as Microsoft Office.
Highlights
-Product Knowledge - Accurate
-Service-minded - Efficient
-Able to stand for long period - Multi-tasker
-Order Processing - Documentation
-Motivated seller - Goal-oriented
Experience
Affordables
Sales Representative/Cashier Nov.2018 until waiting for cancellation
-Process customer returns,answer question about merchandise and manage exchanges.
-Respond to service inquiries and coordinate resolutions with management and floor associates.
-Maintain constant presence on sales floor to address customers need.
-Process customer returns,answer question about merchandise and manage exchanges.
-Respond to service inquiries and coordinate resolutions with management and floor associates.
-Maintain constant presence on sales floor to address customers need.
Primer Group Of Companies Oct.2017-Oct.2018
Receptionist
-Greeting and welcoming guests and providing them with a positive first impression of the organization
-Directing guests and answering their questions
-Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
-Answering the telephone; taking and relaying messages; providing information to callers
-Preparing letters and documents
-Receiving and sorting mail and packages
-Validating parking tickets
-Managing digital and hard-copy filing systems
-
Asia Pro Cooperative Jan.2016 – Oct.2017
Customer Service Assistant
THE NORTH FACE,JANSPORT,HEDGREN,TRAVELON,DELSEY
-Process customer returns,answer question about merchandise and manage exchanges.
-Respond to service inquiries and coordinate resolutions with management and floor associates.
-Maintain constant presence on sales floor to address customers need.
-Stock keeping,took monthly inventory
-Receiving Deliveries
-Set up display in order to
-Thoroughly check every piece of merchandise for inventory control.
-Receive Store of the year award once.
Alternative Network Resources Oct.2012 – Jan.2016
Customer Service Assistant
QUIKSILVER,ROXY,NIKE,REEBOK
- Process customer returns,answer question about merchandise and manage exchanges.
-Respond to service inquiries and coordinate resolutions with management and floor associates.
-Maintain constant presence on sales floor to address customers need.
-Stock keeping,took monthly inventory
-Receiving Deliveries
-Set up display in order to
-Thoroughly check every piece of merchandise for inventory control.
-Receive Store of the year award once.
Blue Factory Corporation Nov.2010 – Jul.2012
Sales Associate
Bench Jeans
-Provide superior customer service by helping consumer decision
-Took monthly inventory
-Ability to acquire product knowledge quickly
Be Connected Management Services Oct.2009 – Nov.2010
Sales Associate
Bench Jeans
-Offered customers assistance in locating store merchandise and accurately processed sales transaction.
-Took monthly inventory
Belton Food Corporation Feb.2007 – Jul.2009
Cashier
-Assisting customer who does not know about the choice food
-Performing duties using high end cashier machine
-Trained to close and open the sale
Personal Information
Date of birth: April 8,1989
Age: 31
Place of Birth: Manila
Educational Background
ELEMENTARY: AURORA ELEMEMTARY SCHOOL
SECONDARY: ARRAULLO HIGH SCHOOL
TRAININGS:
-Certified Customer Service Professional Program ( Academy for Professional Excellence 2014)
RECOGNITION RECEIVE:
-Store of the year award 2016
-2nd time mystery shopper awardee
-2nd time cashier of the month
-I hereby certified that the above information are true and correct to the best of my knowledge.