Engineer Network

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OBJECTIVE:

To be employed in a progressive Organization where I can apply my knowledge and skills to take up job responsibilities to contribute towards organization’s success. ACADEMIC CREDENTIALS:

M. Sc in Engineering and Technology, Saint Petersburg Electro- technical University “LETI”, Russia 2004.

B. Sc in Engineering and Technology, Saint Petersburg Electro- technical University “LETI”, Russia 2002.

Specialty: In Computer Systems Engineering and Information. Specialization: Information and Hardware/Software Support. TRAINING COURSES:

Excel work in advance – DIB in House Training 2019

Information Security Awareness – DIB in House Training 2017.

Sharia Foundations – DIB in House Training 2017

Detection of Forgery and Counterfeiting – EIBFS Class 2016.

Interpersonal Skills – DIB in House Training 2015.

Team Dynamics – 3H Solution Group 2014.

Oracle training – Bank of Khartoum 2007.

Operating Systems, Office Package – Red Cross of Russia 2004.

(Word, Excel, Power Point, Front Page)

Four months practical experience in Russia, with Micro Systems Company – Saint Petersburg Russia 2004.

PROFESSIONAL EXPERIENCE:

Organization:

1. Dubai Islamic Bank, UAE :( Jul 2008 – Mar 2020) as a Senior Assistant. 2. Commercial Bank International, UAE: (Nov 2007 – Jul 2008) as a Processor. 3. Bank of Khartoum HQ Sudan: (NOV 2006 – Nov 2007) as a Supervisor. 4. AlBugaa Company for Computer & Telecommunication, Sudan.(August 2006 – Oct 2006) as Network Engineer,

Dubai Islamic Bank, UAE Work in General Banking Operation Salary Dept. Remittances and Product Risk From OCT 2017 Up To 22.03.2020:

Handle and process Salaries and Payments (Inward/Outward) and internal Transfers.

Responsibility of handling enquiries (Internal/External) pertaining to DDS and to provide resolution within TAT.

Technical Verification of Forms and supporting documents before processing. Mamoun Ibrahim Elsayed Abusamra

Mobile No: +971-**-*******

E-mail: *****************@*****.***

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Processing of Transactions on DDS/IFlex/FTS/WPS/Voucher upload and other bank systems.

Preparations of DDS Settlement reports and GL reconciliation on daily basis to ensure all the accounts are reconciled.

Ensure that the transactional risk is controlled within the department.

Ensure that errors and omissions are kept at minimum levels.

Processing in CMS system (Cash Management system) for Outward transfer in Remittance department.

Working on updating the internal policy for DDA whenever required.

Consolidating the data of DDS on monthly basis.

Verifying all DDS related documents and collecting to send for archiving in safe custody.

Dubai Islamic Bank, UAE Work in General Banking Operation Clearing Department, DDS unit OCT 2013 TO OCT 2017:

To handle and process DDS (Direct Debit System) related transactions from all sources, clearing cheques (In-House, Inward and Outward) and as per policy and procedures within individual limits of authority.

Key Responsibilities:

UAEDDS-UAT project (since implemented in UAECB in 2013)

Involved in the UAT to enhance DDS environment in DIB bank.

Initiate and led the setup of new DDA for retail customers within TAT.

Incoming payment request from other banks.

All DDS enquiries with all branches, collections …etc.

Processing / scrutinizing of inward, outward clearing cheques and DDS related transactions.

Resolve day to day inquiries related to Clearing/ DDS unit. Manage activities such as:

Posting to CM (Cash Management) account.

Prepare DDS settlement report for EOD with CB account.

Provide all the concerned clearing / DDS MIS of clearing unit to the HOD on monthly basis.

Receiving, Counting, Sorting and custody of cheques.

Ensure technical and signature verification of cheques and deposit slips.

Processing of Inward clearing, in-house and collection cheques and their respective return cheques.

Processing of outward clearing and their respective return cheques as well as processing of Inward / Outward collection cheques.

Ensure Adherence of all process to policy and procedure and SLA.

To propose procedural improvements based on periodic reviews, in order to enhance service delivery related to clearing unit.

Act as technical support coordinate in respect of automated clearing system presently use in DIB.

All the above accountabilities include but are not limited to any additional / new tasks responsibilities assigned by the Line Manager as per the management requirement.

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Dubai Islamic Bank, UAE Work in General Banking Operation Clearing Department From JUL 2008 TO OCT 2013:

Handling all types of PDC’s of Customer, Murabaha, Tamweel, Personal finance and other local project cheques.

Checking the dispatching cheques before sending to branches and depts.

Checking the correctness of Murabaha pre-settlement reports.

Checking the technical and Securities features of all the PDC’s

Checking the represented return cheques as per the request of collection department.

Generate reports for checking consolidation and day-today Due list - reconciliation of PDCs

Reviewing the End of Day reports and various other reports to ensure error free processing and accurate posting of transactions.

Sign off daily PDC posting files and dispatch them to the Info fort (Vendor).

Handling investigation for the complaints like Non-receipts of funds, amendment, cancellation, refunds, return, duplication and other errors,

Having a very good experience in customer service and Service Quality in follow- ups of all enquiries and resolve within the agreed TAT.

Motive of the job is to satisfy customers.

Assignment are exercised with due diligence eventually helping colleague and coordinating the work atmosphere.

Performing any assignment assigned by senior or manager. Commercial Bank International, UAE (CBI): (Nov 2007 – Jul 2008):

Handling all types of PDC’s of Customer, Loan, Personal finance and other local project cheques.

Checking the correctness of Loan pre-settlement reports.

Checking the technical and Securities, features of all the PDC’s

Having a very good experience in customer service and Service Quality in follow-ups of all enquiries and resolve within the agreed TAT.

Motive of the job is to satisfy customers.

Assignment are exercised with due diligence eventually helping colleague and coordinating the work atmosphere.

Performing any assignment assigned by senior or manager. Bank of Khartoum HQ Sudan: (Mar 2007 – Nov 2007):

Assigned as an ATM Monitoring Officer, responsibilities included:

Supervising and monitoring the operation of ATMs.

Running maintenance on ATM machines thru phoenix switch.

Reporting daily on errors, malfunctions and rectifications implemented.

Site visitations to ensure ATMs are properly running. Bank of Khartoum HQ Sudan: (Nov 2006 – Mar 2007):

Joined the bank as IT Engineer on voluntary basis performed the following assignments:

Technical help for Bank of Khartoum Networks including: Designing, ATM machines, security and performance monitoring, e-mail, Internet.

Design and implement secured network backbone for BOK that Includes installation and applying Security policy.

Design network in all BOK field offices.

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Windows professional and server, Windows 2003 professional and server, mail server, MS-Exchange 2003 setting.

In consultation with IT Head, plan and design BOK offices’ network architecture.

Participated with the technical team to install and set new offices e.g. BOK branch in UNMIS.

AlBugaa Company for Computer & Telecommunication, Sudan. (1 st

August 2006 – to 31

st

October 2006): Network Engineer,

Responsible for:

Hardware maintenance and upgrading.

Installation of operating systems, Wireless and design of LAN.

Provide technical support, and monitoring network systems.

Assist in Network Project Planning and undertake specific projects.

Assist in the coordination and execution of all LAN, network projects and specific plans, (switching, network management projects, wireless etc.)

Perform advanced technical support activities.

Develops and maintains disaster recovery procedures for the network.

Provide customer service to users through the operation of the User Support system.

Configure Windows Workstations operating systems, WIN 2000, WIN NT &WIN XP and provide support for Microsoft Office.

Provide trouble shooting and support to all users’ connection to the LAN system.

Diagnoses equipment problems, liaise with the supervisor regarding repair or replacement.

Computer Knowledge:

Operating System

Windows 95-98, XP, Win 2003 Server, Windows 2010.

MS. Office

Ms. Word, Ms. Power Point, FrontPage, MS. Excel.

Internet & Email

Microsoft Outlook Express.

PERSONAL DETAILS:

Date of Birth : 1973

Marital Status : Married

Language Known : English, Russian (Speaking; Reading & Writing Fluently) & Arabic (Mother tongue)

Country : Sudan

Passport Number : P03236140

Date of Expiry : 15/06/2021

UAE Visa Status :09/04/2022

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ABOUT SELF:

Dedicated professional with 13+ years experience in banking operations.

Proven leadership and team-building skills, coupled with the ability to work independently with minimum supervision.

Achieve the organizational goals and objectives. I always satisfy my superiors on areas where I have experience which would either improve or develop my confidence enabling me to face the challenges for the future.

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