******.**********@*****.***
+971-********* & +91-897*******
OBJECTIVE
To secure a challenging
opportunity by harnessing
all the skills and talents that
I have and developed over
the years, putting it into
practice for the
development of the
organization and my
professional career.
SKILLS
Strong leadership,
collaboration and
communication, strategic
thinking. Problem solving
skills and Sound
organizational planning.
Build strong bonds with
colleagues, multitask and
Self-driven, results-oriented
with a positive outlook, and a
clear focus on high quality
and business profit.
ABHIJIT AJAYAN PUNNAPULLY
SENIOR E-COMMERCE EXECUTIVE
EXPERIENCE
SENIOR E-COMMERCE EXECUTIVE • BRANDZSTORM INDIA PVT LTD (MUMBAI, INDIA)
• (JANUARY, 2017 TO JANUARY, 2020)
Managed all Orders and Operational aspects.
Maintained relationships with drop ship vendors through online support Maintained detailed Reports.
BACK OFFICE EXECUTIVE • REGEAR SOLUTIONS PVT LTD (MUMBAI, INDIA)
• (MAY, 2016 TO DECEMBER 2016)
Deliver prepared sales scripts to persuade potential customers to purchase a product or service.Identify and overcome objections, respond to questions, maintain customer/potential customer data bases.
CUSTOMER SERVICE REPRESENTATIVE • SILGATE SOLUTIONS LIMITED (MUMBAI, INDIA)
• (OCTOBER, 2015 TO MARCH 2016)
Handled 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software EDUCATION
BACHELOR OF COMMERCE • YEAR 2015 • K. M. AGRAWAL COLLEGE, MUMBAI UNIVERSITY, INDIA
ACHIEVEMENTS
Earned Top Seller status on Flipkart.
Earned Best Seller Performance award on Amazon.
HARDWARE CERTIFICATIONS
Certificated in CMS Certified Network Specialist (CCNS) from CMS Institution.
Studied Hardware & Support Course from St. Angelo's.
Experience in PC Assembling, Formatting.
******.**********@*****.***
+971-********* & +91-897*******
ABHIJIT AJAYAN PUNNAPULLY
AREA OF RESPONSIBILITIES
Managed all Orders and Operational aspects of Flipkart, Tata Cliq, Koovs, Amazon, E-Bay, Paytm, Bag Talk, Nykaa & Myntra which operated and supported over 5-6 different category and over 10,000 product models.
Maintained relationships with drop ship vendors through online support, order entry and order fulfillment.
Created product information packages for vendors including product descriptions, images and pricing. Ensured all information copy, product and non-product was updated and accurate.
Oversaw products offered and merchandising to ensure sales were maximized and orders delivered were accurate. Worked directly with merchants and drop ship vendors to ensure product images are received and uploaded on the site, as well as removed discontinued product lines.
Trained 2 executives in ecommerce best practices and procedures through individual and group teaching sessions and creating process documentation.
Created and tracked weekly orders & sales, along with detailed reports.
Managed and Maintained Stock availability through continuous track of shipments Inward and Outward for all Category and Sites.
Worked and coordinated with warehouse for Flipkart Smart Fulfillment to systematically arrange warehouse for easy management of inventory and getting it smoothly delivered to your customer via a Flipkart logistics partner.
Experienced in using E-commerce Order Management Tools like Unicommerce for easy management of order fulfillment including procurement, vendors, inventory, warehouses, drop shipments and returns.
******.**********@*****.***
+971-********* & +91-897*******
ABHIJIT AJAYAN PUNNAPULLY
TECHNICAL SKILLS
OTHER DETAILS
Software/Tools Proficiency
MS Excel Expert
MS Word Expert
MS PowerPoint Moderate
Computer (Desktop & Laptop) Hardware & Support Expert Networking (Wired & Wireless) Updating’s /Formatting / Rebooting Moderate Unicommerce Cloud Based E-commerce Order Management Tool Moderate Tally ERP 9.0 Moderate
Nationality : Indian
Date of Birth : 19-09-1994
Gender : Male
Marital Status : Single
Age : 26
Languages : English, Hindi, Malayalam, Marathi.
******.**********@*****.***
+971-********* & +91-897*******
ABHIJIT AJAYAN PUNNAPULLY
PASSPORT DETAILS
DECLARATION
I hereby declare that the above furnished particulars are true to the best of my knowledge and belief. ABHIJIT AJAYAN PUNNAPULLY
Passport Number : K3720858
Date of Issue : 18-04-2012
Date of Expiry : 17-04-2022
Place of Issue : THANE
Visa Status : Visiting Visa