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Senior E-Commerce Executive with Experience in Operations & Inventory

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
3000 AED
Posted:
June 14, 2020

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Resume:

******.**********@*****.***

+971-********* & +91-897*******

OBJECTIVE

To secure a challenging

opportunity by harnessing

all the skills and talents that

I have and developed over

the years, putting it into

practice for the

development of the

organization and my

professional career.

SKILLS

Strong leadership,

collaboration and

communication, strategic

thinking. Problem solving

skills and Sound

organizational planning.

Build strong bonds with

colleagues, multitask and

Self-driven, results-oriented

with a positive outlook, and a

clear focus on high quality

and business profit.

ABHIJIT AJAYAN PUNNAPULLY

SENIOR E-COMMERCE EXECUTIVE

EXPERIENCE

SENIOR E-COMMERCE EXECUTIVE • BRANDZSTORM INDIA PVT LTD (MUMBAI, INDIA)

• (JANUARY, 2017 TO JANUARY, 2020)

Managed all Orders and Operational aspects.

Maintained relationships with drop ship vendors through online support Maintained detailed Reports.

BACK OFFICE EXECUTIVE • REGEAR SOLUTIONS PVT LTD (MUMBAI, INDIA)

• (MAY, 2016 TO DECEMBER 2016)

Deliver prepared sales scripts to persuade potential customers to purchase a product or service.Identify and overcome objections, respond to questions, maintain customer/potential customer data bases.

CUSTOMER SERVICE REPRESENTATIVE • SILGATE SOLUTIONS LIMITED (MUMBAI, INDIA)

• (OCTOBER, 2015 TO MARCH 2016)

Handled 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software EDUCATION

BACHELOR OF COMMERCE • YEAR 2015 • K. M. AGRAWAL COLLEGE, MUMBAI UNIVERSITY, INDIA

ACHIEVEMENTS

Earned Top Seller status on Flipkart.

Earned Best Seller Performance award on Amazon.

HARDWARE CERTIFICATIONS

Certificated in CMS Certified Network Specialist (CCNS) from CMS Institution.

Studied Hardware & Support Course from St. Angelo's.

Experience in PC Assembling, Formatting.

******.**********@*****.***

+971-********* & +91-897*******

ABHIJIT AJAYAN PUNNAPULLY

AREA OF RESPONSIBILITIES

Managed all Orders and Operational aspects of Flipkart, Tata Cliq, Koovs, Amazon, E-Bay, Paytm, Bag Talk, Nykaa & Myntra which operated and supported over 5-6 different category and over 10,000 product models.

Maintained relationships with drop ship vendors through online support, order entry and order fulfillment.

Created product information packages for vendors including product descriptions, images and pricing. Ensured all information copy, product and non-product was updated and accurate.

Oversaw products offered and merchandising to ensure sales were maximized and orders delivered were accurate. Worked directly with merchants and drop ship vendors to ensure product images are received and uploaded on the site, as well as removed discontinued product lines.

Trained 2 executives in ecommerce best practices and procedures through individual and group teaching sessions and creating process documentation.

Created and tracked weekly orders & sales, along with detailed reports.

Managed and Maintained Stock availability through continuous track of shipments Inward and Outward for all Category and Sites.

Worked and coordinated with warehouse for Flipkart Smart Fulfillment to systematically arrange warehouse for easy management of inventory and getting it smoothly delivered to your customer via a Flipkart logistics partner.

Experienced in using E-commerce Order Management Tools like Unicommerce for easy management of order fulfillment including procurement, vendors, inventory, warehouses, drop shipments and returns.

******.**********@*****.***

+971-********* & +91-897*******

ABHIJIT AJAYAN PUNNAPULLY

TECHNICAL SKILLS

OTHER DETAILS

Software/Tools Proficiency

MS Excel Expert

MS Word Expert

MS PowerPoint Moderate

Computer (Desktop & Laptop) Hardware & Support Expert Networking (Wired & Wireless) Updating’s /Formatting / Rebooting Moderate Unicommerce Cloud Based E-commerce Order Management Tool Moderate Tally ERP 9.0 Moderate

Nationality : Indian

Date of Birth : 19-09-1994

Gender : Male

Marital Status : Single

Age : 26

Languages : English, Hindi, Malayalam, Marathi.

******.**********@*****.***

+971-********* & +91-897*******

ABHIJIT AJAYAN PUNNAPULLY

PASSPORT DETAILS

DECLARATION

I hereby declare that the above furnished particulars are true to the best of my knowledge and belief. ABHIJIT AJAYAN PUNNAPULLY

Passport Number : K3720858

Date of Issue : 18-04-2012

Date of Expiry : 17-04-2022

Place of Issue : THANE

Visa Status : Visiting Visa



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