Administrative Assistant Customer Service
Resume:
Kimone Greaves, HCA
Health Care Administration
**** ***** ****** ****, **. Cloud, FL 34769
*******@*****.***
Objective
Seeking an Administrative Assistant role in your organization with a view to utilize my strong administrative skills and the ability to effectively interface with all health care professionals and the public.
Skills
●Proficient in problem solving
●Efficient communication skills, hospitality and interpersonal skills
●Train and orient new staff on company policies, and government regulations.
●Work in a deadline-driven environment and consistently met performance benchmarks in all areas speed accuracy, volume.
●Strong background in multi-tasking
●Work with a diverse work force
●Enables productivity techniques
PROFESSIONAL EXPERIENCE
Substitute Teacher 2017-
Osceola County School District
Kissimmee, FL
Enforced a safe and secured atmosphere to learn and grow
Offered assistance with learning objectives and concepts
Provided supportive measures for tailored goals
Ensured students abide by school policies and procedures
Enabled students to complete directed instructions left by instructors
Physician Coordinator 2017- 2018
Simon Med Imaging Center
Orlando, FL
●Check-in and check-out processes for visiting patients
●Provided exceptional customer service
●Comply with operational standards and HIPAA guidelines
●Ensured physician orders match scheduled testing
●Verify and collect co-pays, deductibles, co-insurance, private payment amounts at time of service
●Upload identification and insurance information into EMR system
●Scheduled and rescheduled appointments if needed
●Updated patients’ demographics and additional health-related information
●Case management functionalities provided to high-risk patients and partnered health facilities
Volunteer 2016- 2017
Department of Veterans Affairs
Orlando, FL
●Provided supportive measure to staff and outside partners for conference room meetings
●Answered phones and directed calls to required personnel
●Filed employee records and created nursing packets for new hire orientation
●Directed staff and visitors on designated system for booking conference rooms
●Served as a contact and ensured appropriate platform support were executed
Ambassador 2012-2014
Clear, LLC
Orlando, FL
●Recognized for exceptional customer service
●Ensured secure entry through Orlando's Airport "Clear" lane
●Thoroughly checked and verified travel documents
●Provided concierge for all airport guests
Ground Security Coordinator 2007-2012
City Nights Valet
Orlando, FL
●Verified reservations
●Issued boarding passes
●Aimed consistently for flawless customer service
●Trained new hires at Orlando-based resorts and partnered-New York resorts
EDUCATION
Bachelor of Science Degree in Health Care Administration/Health Management (April, 2017)
University of Phoenix,
Orlando, FL.
Associate of Arts Degree in Health Care Administration (10 / 2014)
University of Phoenix,
Orlando, FL
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