Social Media Salesforce
Resume:
Amie M. Baraquiel
*************@*****.***
Summary
My work history is focused on salesforce administration, customer service, technical support, game testing, and community/forum administration. As part of the set-up and configuration team for Salesforce support before, I've handled a lot of customer queries, and help them set-up things that they would like to implement in their Salesforce organization. I’ve experienced working as Salesforce admin (ad-hoc) in a UK based company and is working closely with Salesforce architect and developers. I was also in the BPO industry for 4 years assisting customers with their account and billing concerns as well as their technical issues specifically with the game client, consoles and in-game related inquiry. I have been assigned and provided full access from my previous company's forum, to administer, design and create forum events for each game that the company has released. Game testing, server monitoring, web testing, investigation of compromised accounts is also part of the daily routine
Specialties
- Salesforce System Administration
- Customer Service - Technical Support
- Quality Assurance - Online Community Management
- Marketing
- Public Relations
- Forum Management
- Web, online game, and browser-based game testing
Experience:
Cloud Orca Ltd.
Salesforce Customer Services Administration
August 2019 – May 2020
Heads up the companies’ customer service administration. Providing clients requests and bug fixing or troubleshooting. Requests regarding additional functionality, fields, email alerts, process builder, data upload, reports and dashboard, user and profile settings, field accessibility, validation, configuration of third-party apps like Hello Sign.
Salesforce System Administrator
Cloudstaff Inc.
April 2019 – August 2019
Handle all basic administrative functions including user account maintenance, created reports and project dashboards, custom objects, workflows, page layout, fields, process builder and bulk data upload.
Created email alerts.
Have experienced setting up campaigns and sending bulk sms through third party app.
Salesforce System Administrator
Digital Click Inc.
Nov. 2018 – March 2019
Handle all basic administrative functions including user account maintenance, reports and company dashboards, workflows, page layout, fields, process builder and other routine tasks. Establish suitable processes for customer support and sales team.
Salesforce System Administrator
Cognizant Technology Solutions
July 18, 2016 – Oct. 2018
Hands on experience on the following:
Users, roles, profiles, email template, page layouts, workflows, workflow actions and approval process. Custom objects, custom fields, custom tabs, reports and process builder.
Implemented Record-Level and Field-Level security and configured their sharing settings for different organizations.
Process documentation, assists users/admins of the organization via screen sharing.
CSR/Technical Support Representative
Sitel Philippines (EA/Bioware)
Jan 9, 2012- July 2016
Provide solutions to customer’s issues regarding account and billing.
Provide troubleshooting steps for launcher issues, connectivity and/or server issues.
Update customers regarding the latest and ongoing activities, events and promotions.
Writer and Public Relations / Marketing Officer
Run Up Information Technology Corporation
Jan 19, 2011- June 1, 2011
Write, edit and create content for game titles and portals.
Edit and proofread content.
Coordinate with other departments on all online and offline events.
Coordinate with various PR groups.
Keep all writings and articles within business duty and the company holds copyright.
Promoting and managing game community / forums / social media
Support marketing events
Find advertisement / partnership
Senior Game Master
Run Up Information Technology Corporation
June 1, 2009 – Jan 19, 2011
Serve as a living knowledgebase of the games published by the company.
Uphold all in-game and forums policies and procedures.
Provide game-related resources to other manager/shift supervisor as required by other departments. (Player rankings, screenshots, info, guides, etc.).
Participate in creating, updating, and maintaining in-house glossaries, terminology databases and style guidelines related to the development of the gaming community.
Consolidate and report customer complaints and suggestions.
Report community trends, issues, updates and events to immediate superior.
Suggest In-Game Events to be implemented (random or scheduled).
Facilitate In-game and live events (random and scheduled)
Update Launcher and Forum announcements (events, server downtime, new item announcements, etc.)
Monitor all game servers and report any outstanding issues to IT or immediate superior.
Test the game, patches, website, forums or other gm tools and provide test reports to immediate superior.
Replicate bugs and filing it to game developers
Monitor the forums, live chat and other customer support tools to answer and assist gamers with their queries.
Interact with gamers, in-game and in live events.
E-viral latest game news and updates to websites and forums that the local community visits.
Program Manager
Financial Planning Practitioner Incorporated
January 2008 – May 2009
Responsible on planning the event.
Provide necessary information to give out to participants.
Responsible for venue, date and time, speaker selection.
Responsible for reporting on the success of the event
Look and manage the meeting of speakers.
Responsible for delivering the event on time and within the budget.
Bank Teller
China Banking Corporation
Greenhills Padilla Arcade
April 2007 – January 2008
Receive checks and cash for deposit and withdrawal.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Customer Service Assistant
Metro Main Star Asia Corporation SM Mall of Asia
January 2006- February 2007
Accept bills payment.
Provide information about the mall and store locations.
Education:
Far Eastern University
Marketing Major, Bachelor of Science in Commerce
2001-2005
The National Teachers College
High School
1997-2001
Pio del Pilar Elementary School
Elementary
1990-1997
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