Medical Assistant Sales Representative

Stacie Lavin

*******@*****.*** H: 813-***-**** **17 Fairway Lakes Court, Tampa, FL 33647

Summary

Results-driven with proven ability to perform duties required. Dedicated and motivated to maintain customer satisfaction and contribute to company success. Proficient in resolving patient concerns in a professional and calm manner. Skills

• Inventory control

• BLS certified

• BBP training

• PPE training

• Microsoft Outlook

• Microsoft Excel

• Customer relations

• Telecommunications

Experience

One Shop Wireless LLC Tampa, FL

Customer Service Representative

04/2014 - 07/2018

• Guaranteed positive customer experiences and resolved all customer complaints

• Stocked and rotated inventory regularly

• Processed merchandise returns and exchanges

• Promptly responded to general inquiries from staff and clients by mail and e-mail

• Processed special orders over the phone to generate additional revenue

• Generated sales and inventory reports in Excel with data from a variety of sources

• Managed the office when needed

• Support role for the Operations Team

OneTouch Direct LLC Tampa, FL

Telemarketing Sales Representative

08/2010 - 04/2014

• Received inbound calls from already existing T-Mobile and potentially new customers needing assistance with their service

• Helped with basic trouble shooting needs and managed accounts

• Informed customers with any billing related questions OneTouch Direct LLC Tampa, FL

Insurance Lead Qualifier

08/2008 - 08/2010

• Qualified potential policy holders for AIG supplemental insurance

• Transferred qualified leads to licensed insurance agents

• Helped train new telemarketers to learn best practices, communication and performance standards

Dr. Alexander Chaplik, Cardiologist Delray Beach, FL Certified Medical Assistant

Obtained medical history/vitals and prepped patient for doctor. I also performed X-ray placements and EKG’s. Main priority was working in the lab as a Phlebotomist and prepared specimens to ship too labs. Education and Training

Hillsborough Community College ICCE Tampa, FL

Nationally Certified Phlebotomy Technician

2018

Florida Career College West Palm Beach, FL, United States Medical Assistant

2004

Activities and Honors

• certified phlebotomist

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