Sales Customer

MISS SEEMA THAPA MAGAR

ADDRESS:- **** AL ASORY BULDG.ELECTRA ST.ABU DHABI, UAE.

MOBILE NO:- 00971 – 561124737

EMAIL:- *************@*****.***

Passport:- 11097320

PROFILE :-

To obtain a position, where my job experience can be fully utilized to improve customer satisfaction and promote the company’s brand and image to the customers in a pleasant, caring and professional manner that will provide me with the opportunity to offer exceptional results across different fields. Extremely focused on elevating company standards, goals and client expectations in various environments.

KEY SKILLS :-

Responsible, Trustworthy, Self-motivated and Hard working.

Greet customers and direct them to the experienced sales associate in each department to ensure that customers need are answered.

Provide exceptional Customer services by performing up-selling and add on sales.

Suggesting customer alternatives and following up on customer’s requests.

Handle cash register and transaction with the customer in an effective and accurate manner as required.

Support in receiving stocks and assist in registering the right records on stock.

Assist in completing the replenishment of products inside the store.

Support in maintaining the records of non-moving products and passing the report to the senior sales.

Assist in merchandising of products according senior sales recommendations.

Able to work under pressure, Flexible and learning from mistakes and increase my experience.

Can work independently with minimum supervision.

Good leadership skills and team oriented.

Ability to plan, prioritise and manage multiple task.

Have proven the track records in providing customer services.

Reading, writing and also understanding the thoughts and needs of customers.

Satisfying customers with there demands, understanding their thoughts and help in providing the best choice.

Recognizing and adjusting for the needs others.

Reading body language and the subtitles of non verbal Language.

Focusing on work and reaching the target of stores.

Repositioning my personal attitude quickly when depressed or de-motivated.

Have many records of reaching the target of stores in given period of time.

Sharp mind in planning and attracting customers.

Keeping work in the first priority and can do anything for the betterment of store.

PROFESSIONAL EXPERIENCE:-

Sonata cosmetics, New market, Kathmandu, Nepal

Worked as sale assistant

Handling the shop floor.

Handling the store in the absence of manager.

Role play and training with colleagues about products safety needs and customer services.

Communicate with costumers to assess their needs, provide assistance in satisfying their needs and meeting or surpassing customers expectations.

Identify prospective customers by using business directories and customer data base.

Introduce the company's profile and communicate the selection of products available.

Provide market feedback to the sales manager regarding movement od goods/brands.

Responsible for selling and marketing of products.

Coordinate activities with the inventory and marketing team.

Sales focus supervise the work of co-sales advisors and ensure they perform their duties diligently.

Arrange the products in striking manner at eye level to attract customer attention.

Inform the customer about the arrival of products in case of non- availability.

Oversee the customer's behaviour to be alert towards shoplifting and or other lawful actions.

Deal with customer’s problem and grievance provide timely solutions.

Value and item per customer

Successful in meeting new sales activities and challenges and finding to meet the needs of the company and customers and very customer oriented & ability to delegated team work.

Good knowledge store/shop's operating procedures & strong communication and customer service skills.

Time period

2 years

EDUCATION:-

Levels

Institutions

Grades

SLC (School level)

Bright future secondary school

3.30

Higher secondary education board of Nepal

Gyankunj higher secondary school

2.82

KNOWLEDGE AND SKILLS

Fluency in English which is the global language

Punctuality

Proficiency in MS office

Planning and organizing

Strong communication skills

Leadership

Teamwork

Customer focus

Self- Development

Positive attitudes

Continuous learning

Listening and communicating

Passion, loyalty and motivation

LANGUAGE KNOWN:-

Languages

Speaking

Reading

Writing

English

Fluent

Fluent

Fluent

Hindi

Fluent

Fluent

Fluent

Nepali(Native)

Fluent

Fluent

Fluent

PERSONAL INFORMATION:-

Gender : Female

Date of birth : 28th December 1998

Civil status : Single

Nationality : Nepali

Visa status : Employment visa

Thanks and REGARDS

SEEMA THAPA MAGAR

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