IT SUPPORT SPECIALIST

Marc Ferdinand R. Lanuza

Ibn Zaid St. Villa #4 Bin Mahmoud, Doha, Qatar

Telephone No. : +974-********

Mobile No. :+974-********

2nd Mobile No :+974-********

Email Address : addrdv@r.postjobfree.com

CAREER OBJECTIVE

To find a challenging career with a reputable organization which allows ample opportunities for learning and career growth that will utilize, expand and enhance my potential.

EDUCATIONAL ATTAINMENT

Course

School

Years Attended

: ACSE - Advanced Certificate in System Engineering

: APTECH Computer Education

: 2016 – 2017

Course

School

Years Attended

: Higher Diploma in Software Engineering

: APTECH Computer Education

: 2015 – 2016

Course

School

Years Attended

: Diploma in Information Systems Management

: APTECH Computer Education

: 2014 – 2015

EXPERIENCE:

ASSISTANT IT CONSULTANT

Texas A&M University at Qatar

July 16,2017 – May 31,2020

Doha, Qatar

Duties and Responsibilities:

-Set up workstations with computers and necessary peripheral devices.

-Install and configure appropriate software and functions according to specifications.

-Provide orientation and guidance to users on how to operate new software and computer equipment.

-Organize and schedule upgrades and maintenance without deterring others from completing their work.

-Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).

-Maintain records/logs of repairs and fixes and maintenance schedule.

-Identify computer or network equipment shortages and place orders.

-Assist in computer lab and printer management.

-Training other student workers in various skills including checking the AV system, basic computer troubleshooting, printer maintenance, communication skills, and helpdesk phone.

-Maintains inventory of equipment and parts as well as documentation of vendor activities

-Purchase and set up of company provided electronic equipment (computers, printers, scanners, telephones, cell phones, etc.)

-Hand on experience with VPN configuration and routing.

-Provide technical support to all staff regarding all IT related issues

-Coordinate with Vendor for Services and Hardware Needs

-Coordinate with Vendor for Services and Hardware Needs

-Additional Support depending on user’s demands

PERSONALITY PROFILE:

-Effective organizational skill and multi-tasking.

-Flexibility to changing environment and excellent in dealing with people.

-Good time management skills, meeting deadlines with priority and could work under pressure.ss

-Motivational and personable professional

-Confident seller

-Strong communication skills

PERSONAL DATA:

Date of Birth

: January 31, 1998

Place of Birth

: Doha, Qatar

Gender

: Male

Marital Status

: Single

Nationality

: Filipino

Passport No.

: P2990880A

Visa Status

: Father sponsored

QID : 298********

EMPLOYMENT REFERENCES:

Mohammad Bilal Babar Senior Systems

Administrator

Information Technology Texas A&M University at Qatar PO Box 23874 Doha, Qatar

138 Texas A&M Engineering Building Education City tel. +974.44230.130 addrdv@r.postjobfree.com

Imshiyas Jawahir IT Consultant

Information Technology Texas A&M University at Qatar

PO Box 23874 Doha, Qatar

135 Texas A&M Engineering Building Education City

Tel. +974.44230573 addrdv@r.postjobfree.com

Michael Orencia IT Consultant

IT-Operations Infrastructure Texas A&M University at Qatar PO Box 23874 Doha, Qatar

135 Texas A&M Engineering Building Education City tel. +974.44230474 addrdv@r.postjobfree.com

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