Employee Relations Customer Service
Resume:
DAVID THOMAS MASON
Operations Management
PROFILE
I am a 32-year UPS Employee. The last 6 of which involved managing
over 2 million dollars of yearly salaried employees daily. This involved integrating operational requirements balanced against DOT and OSHA regulations to balance the scorecard and make the business plan. UPS is a union company so following the guidelines of the contract and employee relations is of equal importance as well. Managing employees in a customer service role, both internal and external, often required creative and decisive decision making. My role at UPS was multi-faceted, both fast paced and process oriented with emphasis placed equally on long- and short-term goals.
CONTACT
PHONE:
DAY 404-***-****
EVENING 910-***-****
UNIVERSITY:
Shorter University
315 Shorter Avenue
Rome, Georgia 30165
EMAIL:
**********@***.***
HOBBIES
Reading
Cooking
Small Farming
Travel Baseball
EDUCATION
Shorter University
Master of Business Administration
May 2011 – August 2012
Completed Graduate degree with a cumulative GPA of 4.0 Coursework included an emphasis on Accounting, Economics and Finance.
Shorter University
Bachelor of Science
Business Administration
October 2006 – December 2010
Made Deans List 8 consecutive quarters with a cumulative GPA of 3.78 at conclusion of undergraduate degree
WORK EXPERIENCE
United Parcel Service On Road Supervisor
June 2014 – May 2020
Managed 25 full-time hourly and 3 management personnel. Utilized lean management techniques to reduce excess hours and maintain customer service while emphasizing safety. Provided training as it relates to DOT and OSHA regulations and UPS specific job function.
United Parcel Service Package Driver
May 1999 – May 2014
Route delivery driver. Maintained customer focus and performed job safely and efficiently.
United Parcel Service Loader/Unloader
August 1988 – April 1999
Worked various sorts in a Hub environment to help facilitate package movement through UPS’s HUB and SPOKE routing system.
SKILLS
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