Sales Training

CURRICULUM VIATE

BASANT KUMAR PANDEY

E-Mail :******.***@*****.***

Contact No: +91-914*******/983*******

Worked as a Sales Manager in Kalprit Marketing Pvt Ltd.

Duration January 2019-September 2019 Job profile:

Manage online & offline sales.

Achieve growth and hit sales targets by successfully managing the sales team.

Design and implement a strategic business plan that expands company’s client base and ensure it’s strong presence.

Objective setting:

Build and promote strong long lasting client relationships by partnerships by partnering with them and understanding their needs.

Present sales revenue and expenses reports and realistic forecasts to the to the management team.

Identify emerging markets and market shifts while being fully aware of new products status.

Worked as a Process Trainer in Aegis Global Ltd. (INBOUND VOICE PROCESS)

Duration: August 2013-December 2018 Job Profile:

Giving the Process and product training to the N.H.T Batches.

Giving the soft skill and communication training to the trainees.

Arranging the Refresher session for existing and newly hired employees.

Responsible for the time bound training session.

Ensure the maximum throughput and maximum no. of cleared trainee.

Prepared the different type of Projects for the process improvement.

Preparing the questioners for the monthly process quiz.

Responsible for minimum attrition and maximum throughput

Prepared the process Flow, Training Module and Training Delivery content.

Responsible for Training process flow/ Arranging Refresher/ Various Type of Training( TNI/C-SAT)

Working as SME in Aegis Global Ltd. (INBOUND VOICE PROCESS)

Duration: Jun 2012-June- July 2013

.

Job Profile:-

IN Training-:

Trainees support during the OJT & certification of New Hire Trainees Batches.

Taking Mock calls of Trainees during the Class room session of product Training.

Supporting the Trainer during the Classroom training in various purpose- Demonstration of Application, Helping in trainee engagement programme, feedback sharing, supporting in role plays of product, helping in better understanding of product.

Reviewing and updating the training content.

Taking care of Training material and keep a record of issuing training material.

On Operation Floor -:

Provide Support to 0-30 days tenure associates on floor

Auditing calls of 0-30 bucket and sharing the feedback for improvement.

Taking refresher on various Topics ex. Quality TNI, FATAL Feedback, AHT Reduction, Floor Dip Check

Giving Preshift to floor associates

Updating Floor associates on mid shift updates

Support Floor associates in understanding the process

Worked as a C.C.E in Aegis Global Ltd. (INBOUND VOICE PROCESS)

Duration: June -2011 – May2012.

Job Profile:

Taking calls of customer, resolving their technical or A/c problem. Provide information regarding their connection.

Helping the team by providing them process & product Knowledge during the calls to handle it easily.

Fast learner. Adapt well to changes and pressures in workplace.

Excellent written communication and presentation skills.

Work effectively with diverse groups of people.

Friendly with an upbeat attitude.

Ambitious, hardworking and committed to excellence.

Able to relocate and travel as needed.

Committed to deadlines and schedules.

Honest, Sincere and a Hard Worker with a high level of Integrity.

Computer Skills

One year Diploma D.C.A. from STERLITE FOUNDATION

Name of Exam

Year

Board I University

Secondary Examination

2005

UPEB

Higher Secondary

2009

NIOS

B. Com

2012

CMJ University

PERSONAL INFORMATION

Date of Birth: 31st Dec’1988 Gender: Male

Nationality: Indian Marital Status: Single

Languages Known: English, Hindi & Bengali Current Location: KOLKATA

I confirm that the information provided by me is true to the best of my knowledge and belief.

Regards: BASANT KUMAR PANDEY

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