Customer Service Office

SOPHISTICATION

HEAD CUSTOMER SERVICE

Overseeing and coordinating activities in the department/head office branch operations. Close attention to customers' complaints, observations and suggestions Communicating courteously with customers by through telephone, emails and direct interaction(face to face)

Ensuring customers’ instructions are timely treated and properly filed. Leading and supervising a team of customer service staff to achieve and surpass targets. Periodically hold product knowledge sessions to enlighten staff of new products. Acting as Relief Head of Branch Operation in the absence of the Branch Head. All other customer service duties assigned to me by my superior. Union Bank of Nigeria,Plc

Head Office

OBAREMI

MORENIKE

BUSOLA

+234**********, +234**********

***************@*****.***

Festac Town, Lagos

CUSTOMER SERVICE/ CUSTOMER RELATIONSHIP MANAGER

January 2018 till date

HEAD CUSTOMER SERVICE

Communicated courteously with customers by through telephone, emails and direct interaction(face to face)

Ensured customers’ instructions are timely treated and properly filed. Led and supervised a team of customer service staff to achieve and surpass targets. Handled customer issues escalated by team members for prompt resolution in a positive and efficient manner.

Completed annual performance evaluations for team members. Conducted periodical spot checks on reports regularly audited including ATM card issuance and maintenance.

Union Bank of Nigeria,Plc

Maca Plaza

Jun 2014 - Dec 2017

CUSTOMER SERVICE OFFICER

Attentively listened to customers’ inquiries and provide solutions. Educated customers’ on product/service options.

Maintained customers’ records by ensuring all information are correct and up-to-date. Promptly escalated issues to avoid delay in service delivery Rendered feedback to my superior

Reviewed and answered correspondence.

Union Bank of Nigeria,Plc

Okokomaiko Branch

Jan 2013 - Jun 2014

ACCOUNTS

OFFICER/SECRETARY

Ascertained numbers of packaged water produced daily. Prepared Weekly report on sales and expenditures.

Prepared and paid salaries to staff.

Issued receipt and safe custody of cash.

Disbursement of cash for factory and administrative use. Madol Water Enterprise,

Ogun State

Dec 2010 – Dec 2011

CUSTOMER SERVICE OFFICER

Attentively listened to customers’ inquiries and provide solutions. Educated customers’ on product/service options.

Maintained customers’ records by ensuring all information are correct and up-to-date. Promptly escalated issues to avoid delay in service delivery Rendered feedback to my superior

Reviewed and answered correspondence.

Union Bank of Nigeria,Plc

Okokomaiko Branch

Jan 2013 - Jun 2014

EDUCATION

2003-2007

B.SC. (HONS) BANKING AND FINANCE

Bowen University, Iwo, Osun State

IN VIEW

REGISTERED ASSOCIATE

Chartered Institute of Bankers Nigeria (CIBN)

UNIQUE VALUE PROPOSITION

Talent for quickly mastering new technology

Accustomed to handling sensitive projects

Flexible and Versatile

Excellent team-building

Diplomatic and tactful with both

professional and non professionals at all

levels

Demonstrated history of producing

accurate, timely reports meeting stringent

KPI

FORTE

Excellent Oral and communication skills

Ability to work in a team with honesty and

integrity.

Proactive, thus able to detect problems and

curb them before they become crises.

High Proficiency in Microsoft office

packages.

Ability to work with minimal or no supervision

Languages spoken: English and

Yoruba(fluently)

Excellent leadership quality with the ability

to manage stress-related functions

Contact this candidate