Manager Assistant

Location:

Edgewater, NJ

Posted:

June 12, 2020

Contact this candidate

Resume:

Hoping to obtain a position to your company where I could utilize my expertise in

business management and process oversight to increase operational efficiency and achieve sustainable growth.

MARIA LEA A. RAZON

96 Knapp Place Englewood, New Jersey 07631

Mobile: 201-****-*** Email Address: *************@*****.***

Objectives

Employment History Operations Manager- December 2011 to October 2019

Zuellig Pharma Corp.- Paranaque City

Day to day management of the operations team, Conduct regular Call Quality audit and KPI reviews to ensure we continue deliver a high quality service to our customers.

Ensure all team members are well trained and knowledgeable about business Objectives, SOP’s including Scripts, FAQ’s, BCP, etc.

Coordinate with Internal and External Stake Holders to ensure all the programs are compliance with law and align with the client’s Service Agreement (i.e. KPIs, Regulatory protocol, Data Privacy, QMS, ISMS, Training Protocol, etc.)

Technology and System-Built partnership with IT and Infrastructure team to ensure Operation needs are met (i.e. Design and Customization of the system; Digital Portal development; UAT activity and System Downtime resolution/support)

Responsible in client liaison; conduct Monthly business review, client reports and pro- active support and recommendations as needed.

Contact Centre Assistant Manager- 2009 to 2011

IGate Patni/ Corp One- Hyderabad, India

Oversee the day to day operations and performance of the business for multiple countries (AUS, IND, PH). Ensure adherence to operational practices and procedures

Liaise with our foreign clients and partners to identify and resolve any issues and challenges related to Patient Program

Corporate Accounts-HR Assistant Manager- 2008 to 2009 Inlingua International School of Languages- Hyderabad, India

Provide Orientation to all students (School Policies, Modules, Training.)

Manage student accounts and Act as the point of contact for all corporate accounts in relation to School policies, activities, and modules. Nursing Attendant- 2006 to 2008

Hospital Ning Angeles (City Government Hospital)- A.C, Pampanga

Manage and safe keeping of Patient Records

Monitoring of patient’s vital sign.

Assisting Doctors in performing minor surgery that usually done in outpatient department, Ensure availability of the equipment’s to be used for the minor operations

Provide counselling and assistance to the patients to further understand the recommended treatment by their Physician

Education Vocational: Care Giver- 2005-2006

Skill Power Institute, Angeles City

College Level: Bachelor of Science in Nursing- 2004-2005 St. Joseph College of Balanga, Bataan

High School Graduate- 2000-20004

Francisco G. Nepomuceno Memorial High School, Angeles City

Technical Proficiency

MS Office. Word, Excel, PowerPoint, Outlook, Access, OneNote.

Web. HTML, CSS, JavaScript, WordPress, Content Management Systems (CMS).

Platform. Customer Relationship Management (CRMs like Oracle or Microsoft Dynamic) SAP, Digital Portal Platform

Character References Po Ea

Former Sr. Regional Operations