Customer Service Care

CURRICULUM VITAE

NAME : EDWARD KINYANJUI KAMAU

DATE OF BIRTH : 11TH MARCH 1992

MARITAL STATUS : SINGLE

SEX : MALE

NATIONALITY : KENYAN

EMAIL : *********@*****.***

TELEPHONENO : +974-********

VISA STATUS : RESIDENCE VISA

CAREER OBJECTIVES

Seeking a challenging position where my skills and knowledge acquired through my education and work experience can be maximized. A high level of commitment and professionalism offered in return for a challenge, job satisfaction and opportunity to build my existing experience.

STRENGTHS

Good planner.

Reliable, honest and trustworthy.

Creative, passionate and able to exercise own initiative.

Good PC skills.

Hardworking.

Adaptable and a team player.

Good communication skills.

Cashiering.

Customer service skills.

WORK EXPERIENCE

2020: QATAR AIRWAYS

POSITION: HR On-boarding Coordinator

Deliver logistics and coordination services relevant to the assigned scope of work

Ensure all joining requirements are satisfied before a candidate joins

Ensure all tracking, logging, communications etc. are tracked on the On-boarding System

Convey a positive image of the company through answers and communications with candidates

Contribute to the development and documentation of processes and key information relevant to their team and business areas

Assist in ongoing development of information for relevant sections of the online on-boarding module

Ensure appropriate coordination of large on-boarding batches, planning arrivals to join as per any relevant manpower planning requirement or training schedule if specified.

Define and maintain standards for the arrangements of Familiarization Trips of executives (exclusive for VIP on-boarding coordinator)

Be available to take calls as may be required during a candidate emergency 24hr

2016 (15th Sept.)-To Date: QATAR AIRWAYS

POSITION: SENIOR CUSTOMER SERVICE AGENT

Duties and Responsibilities:-

Profile and update my team in regards to the flights allocated.

Ensure that pre departures procedures’ are adhered too as per company standards.

Provide excellent customer service and exhibit QR values.

Handling customers queries appropriately.

Maintain safety, security and protection of revenue.

Monitor to motivate my colleagues and train them.

Minimize/eliminate flight delays and passenger inconvenience.

Liaise with airport security, immigration and other departments’ in-order to speed-up all customer care passengers handling process.

2015 (27th March)-To Date: QATAR AIRWAYS

POSITION: CUSTOMER SERVICE AGENT

Duties and Responsibilities:-

Provide a welcome service to our customers at various customer service touch point e.g. At the check-in counters, transfer desk and boarding gates.

Handling of customers queries appropriately.

Facilitate boarding and deplaning.

Always strive to provide an on time performance.

Provide quick and efficient acceptance of customers and their baggage.

Provide appropriate, up-to-date and accurate information concerning QR flights and services.

Maintain safety, security and protection of revenue.

2014 (1st July)- 2015: JEBEL ALI GOLF RESORT & SPA –DUBAI

POSITION: GUEST SERVICE AGENT

Duties and Responsibilities:-

Offer personalized check-in and check-out of the guest as per the LQA standards.

Cashiering.

Handling guest request with out-most caution.

Allocating rooms as per the guest request.

Marketing products and services offered by the resort.

Taking bookings for the guest such as restaurants, wake up calls, taxi etc.

Handling complains as per the resort standards.

2013-2014: JEBEL ALI GOLF RESORT & SPA -DUBAI

POSITION: GUEST TELEPHONE OPERATOR

Duties and Responsibilities:-

Answering telephone calls with etiquette in accordance with the company standard.

Taking and delivering messages to their respective recipients.

Receive and handle efficiently any guest requests and follow up the same with the concerned department.

Handle emergency cases with out-most caution.

Market products and services offered by the company.

Update the internal telephone directory as well as the telephone book in the PMS.

2012 – 2013: GUAVA RESTAURANT & CAFE– NAKURU, KENYA

POSITION: STOCK KEEPER/ DATA ENTRY

Duties and Responsibilities:-

Stocktaking of café and restaurant

Filing and bookkeeping for the restaurant and cafe

Keeping record of invoices and receipts

Ordering of stock

Paying bills for the restaurant and café.

EDUCATIONAL BACKGROUND

1997- 2005:KENYATTAPRIMARY SCHOOL

Kenya Certificate of Primary Education

2006 – 2010: KAGWATHI ADVENTIST HIGH SCHOOL

Kenya Certificate of Secondary Education

2011 - 2012:CHRIST THE KING TRAINING INSTITUTE

Diploma in Information Technology

HOBBIES

Dancing, Socializing, Traveling, Reading, listening to music and watching movies.

REFEREE

Mr. Vajira Pulasthika A Ranawakage Mrs. Sindhujah Chekaran

Customer Service Duty Supervisor HR-Onboard Officer

Qatar Airways Qatar Airways

Tel: +974-******** Tel: +974-********

Email: ***********@***********.***.** Email: ********@************.***.**

Mr. Alexander Theodore Owaga

Customer Service Duty Officer

Qatar Airways

Tel: +974-********

Email: *********@************.***.**

Contact this candidate