Housekeeping Manager
Resume:
Oksana Gushchina
*** * ****** **, **********, CO 80121
******@*****.***
Objective:
Opportunity to demonstrate superior managerial ability and administrative decisions- making skills, utilizing my work experience, and education, and knowledge. I am highly motivated, focused and team work oriented.
Summary of Qualifications:
• Bi-Lingual: English/ Russian
• Especially skilled in analyzing situations and resolving problems
• Creativity in budgeting and cost cutting procedures.
• Proficient in Opera Hotel software and Microsoft office.
• Exceptional written and verbal communication.
Professional Employment and Experiences:
Belvedere Hotel, New York, NY.
February 2017 – Current
Housekeeping Manager
Tasks and Responsibilities:
• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces. over 60 employees with 350 guest rooms.
• Purchase, re-order and maintain housekeeping supplies and inventory.
• Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas.
• Recruit, schedule and train all new housekeeping staff members.
• Maintain the housekeeping budget, providing billing summaries and expenses.
• Daily supervision of the housekeeping staff, including the day, event and post-event crews.
• Knowledge of OSHA and safety standards within Housekeeping department.
• Assist with any guest concerns. Respond to customer requests via telephone and e- mail as well as Maintain a positive and open communication with all departments
• Complying with Union policies and mission statements. Belvedere Hotel, New York NY.
July 2005 - February 2017
Room Attendant
Duties included:
• Made beds, changed linen and stocked bathrooms, vacuumed, emptied trashes, etc.
• Used chemicals to disinfect furniture
• Answered customer questions, addressed complaints or fulfill specific requests in a timely and polite manner.
• Operated and used necessary equipment and chemical to complete the daily 14 rooms assignment.
Education:
Polytechnical University Omsk, Russia
bachelor of engineering
Certifications:
Qualifying Certificate in Food Protection (The NYC department of health and mental hygiene)
Industry Training Program of NY hotel and motel council: completed Tournant course References available upon request.
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