Salesforce System Administrator

PROFILE

A highly skilled Salesforce.com System Administrator with extensive experience working with the marketing side of the client’s business.

I am looking to secure a challenging role in a company where I can bring my experience and value as a Salesforce Expert to the business.

CONTACT

PHONE:

915-***-****

EMAIL:

*******.*******@*****.***

RAYMOND BARRIOS

Salesforce Administrator

WORK EXPERIENCE

Teletech Philippines (March 2016 - April 2020)

Senior Salesforce.com System Administrator

Implemented dealer contract renewal process in CRM. Provides daily configuration, reporting and data management support to all lines of business. Implemented vehicle ownership update process through configuration and worked with developers with the features limited from declarative options.

HCL Philippines (August 2013 - April 2015)

Salesforce.com Technical Support - Tier 2

Provided configuration and data management solutions to CRM end-users. Assisted with system administration, reports and data update or insert for customers.

WeServ Systems International, Inc. (May 2011 – July 2013)

Service Desk Analyst

Monitored server status and informed site technician if hardware issues arise. Provided basic support for Platform as a Service customers and worked with their respective region’s engineers for more advanced concerns. Analyzed common issues to perform troubleshooting before end-users are affected.

Siemens IT Solutions and Services (February 2009 – June 2010)

I.T. Helpdesk Specialist L2

Supported employees with basic software concerns like profile migration, active directory password resets and permissions, etc. Support basic Blackberry phone concerns. Coordinated with NOC on priority cases and with local IT for hardware issues.

Telus International Philippines (August 2006 – November 2007)

Technical Support Representative

Supported end-users with issues in operating systems. Provided security options regarding malware to end-users. Installed security software if necessary.

EDUCATION

Univesity of the East

2004-2006

B.S. in Information Technology

St. Martin Montessori School

1998-2002

Secondary Education

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Marketing Cloud Email Specialist

Salesforce Certified Service Cloud Consultant

Contact this candidate