Salesforce Admin

Akash Deep Sood

Mobile: +91-701*******

Skype: Akash Sood

EMail: *******@*****.***

• To pursue a challenging career in IT & cloud computing to commensurate with my technical expertise and analytical skills.

• To utilize my skills to the maximum potential and contribute positively for the growth of the organization.

• To work with clients directly and develop a healthy professional relationship, which eventually will benefit the company I am working for. Profile Summary

Over 4 years of professional experience in IT Industries Salesforce CRM, experience in Salesforce Marketing cloud, Administration and Support.

• Hands on experience in developing Salesforce applications, administering the applications and in providing extended technical support of the applications deployed.

• Experience in Data migration using Import Wizard and Apex Dataloader.

• Build customer by Audience Builder track emails develop reports, Journey Builder, Email studios through convert leads.

• Extensive knowledge of Salesforce.com processes such as Sales, Marketing, Customer Service and Customer Support.

• Experience in creating custom Force.com applications and integrating existing web apps with Salesforce.

• Provide Technical documentation to team to share knowledge

• Experience in business development activities by directly interacting with clients.

• Gathering business requirements form new business and further provide practice solution.

Professional Experience

• Salesforce Consultant /Admin, SKYVVA integrating App (Cambodia) Present

• Salesforce Administrator, Salesforce (India) Nov 2014 - Feb 2016

• Application Support Administrator, Max New York Life (India) June 2011 - Oct 2014

Technical Skills

• Programming Skills: HTML, JAVA Script.

• CRM Tool : Salesforce.com

• SFDC Tools: Data Loader, Force.Com IDE

• Development Tools: Eclipse, Force.com IDE.

• Operating Systems: Windows, Mac.

Significant Projects

Salesforce Admin 201

Project: RAXA Application in Salesforce

Project: SKYVVA Integrating Tool (Managed Package) Role & Responsibilities: Salesforce Development/Support and Administration. Technologies: Force.com, Apex, Dataloader.

Project description:. I’m a part of the Salesforce functional and development team for developing the functionality. Salesforce is used for case management, project tracking, requirements tracking, issues and enhancement tracking Completing Salesforce.com training including Customization, Apex, Trigger. Created Record Types, Validation Rules, Page Layouts. Developed Workflows, Workflow Email Alerts, Email Templates, Workflow Field Updates

Developed OWD settings, Profiles, Roles, Public groups, Queues, Custom Settings, Apex Sharing, Triggers as part of Security Model implementation Technologies: Apex, SOQL

Client: Internal Company Project

Handing : Managed package SKYVVA

Domains worked on

• Supply Chain Visibility (SCV)

• Logistics

• Global Trade Management (GTM)

• Administration

Scholastics

• Bachelor of Technology in Electrical Engineering from Punjab Technical University. (India) 2010

• 12th from State board (India) 2006

• 10th from State Board (India) 2003

Certificates / Trainings

• Salesforce.com

• Salesforce Admin/ Marketing

Competencies

• Excellent communication and presentation skills.

• Organized and well-structured at work.

• Excellent and team player and problem solver.

• Independent, Innovative and self-motivated.

• Committed to deadlines and schedules.

• Well aware of SDLC processes.

• Excellent in communicating and handling clients. Personal Information

Date of birth: 15th February 1988

Nationality: Indian

Skype: Akash Sood

Status: Single

Languages: Hindi, English, Punjabi

References available on request

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