Cisco Desktop Support
Resume:
Stephen Anderson
addqzn@r.postjobfree.com
SKILLS:
Cisco routing & switching, Juniper routing & switching, WAN/LAN protocols, VSAT, Fiber Optic certified, Cisco VoIP, Cisco Meraki, ShoreTel, Mitel, Outside Plant Line work, Cat6 terminations, Microsoft Office 365, VPN, CMS, Microsoft Windows Win10, QoS, PoE+, MS Server 2019, MPLS, IPVPN, Skype for Business, gigabit networking, CISSP, Network+, PBX, Cisco Jabber, TCP/IP, OSI Model, DHCP, VLAN, Cradlepoint, Active Directory, SCCM, MS Azure, MS OneDrive, Hyper-V, VMware, Cel-Fi, Avaya IP phones
EDUCATION:
University of Illinois at Chicago Bachelor of Science Candidate: Information & Decision Sciences
Completed three years
EMPLOYMENT:
Independent Contractor, Houston, TX
Jan 2019 – Mar 2020
IT Network Engineer (Apache Industrial Services)
Designed, deployed, troubleshot and maintained the company network, nationwide in a Cisco Meraki networking environment of over 7,000 workstations supporting 14,000 employees.
Deployed wireless Cradlepoint & Cel-Fi units configured with VPN, to give internet & corporate access to remote company sites devoid of viable landline or fiber ISPs.
Quoted remote corporate sites for internet service provision, Cisco Meraki networking firewalls & switching equipment, and Avaya IP phone installations.
Collaborated with the helpdesk dept. to implement SCCM for mass OS updates and software deployments.
IT Help Desk Technician (Epic Brokers)
Resolving IT tickets. Communicated with end users, IT management, team/project leads, and technicians regarding all support issues.
Installation & migration of VoIP services over to ShoreTel / Mitel VoIP platform.
Collaborate with team members and IT management to ensure smooth and reliable day to day operations for all support requests.
Image and build new hire systems with Windows 10, Microsoft Office 365, Active Directory, Dell Docking stations, wireless AP, Dell PowerEdge switches/routers.
System Administrator (LabCorp)
Migrating Windows 7 machines to Windows 10 machines in an environment with 500+ users
Imaging servers/workstations in an Microsoft Office 365 environment
Active Directory Group Policy - ability to manage users, edit groups
Migration of POTS phone services to Cisco VoIP phone service with Cisco Meraki POE switches.
IT Network Administrator (Canrig/Nabors Industries Ltd.)
Installation & maintenance of Cisco 3600 & 9300 switches, Cisco Meraki routers, Juniper MX routers, Citrix servers & Windows 10 workstations, Microsoft Office 365, Cisco VoIP Jabber, network VPN management, QoS, Cisco Discovery protocol, LLDP, Juniper EX switches
Resolved LAN/WAN, TCP/IP, DHCP, VLAN, VoIP issues, outages
Cisco IOS upgrades, OSI models, ICMP troubleshooting
Tactical Construction & Engineering Services, LLC, Houston, TX
Jan 2016- Dec 2018
Network Field Engineer (Employee)
On-call cell site maintenance and upgrades
Configuration of Cisco Catalyst & Juniper MX routers/switches, DHCP VPN, MPLS, IPVPN for LTE services
Cisco IOS upgrades, OSI models, ICMP troubleshooting
CT alarm installation using CAT5e/6 & HDMI cabling
Upgrade and replacement of Alpha rectifiers in cell tower cabinets
Fiber optic maintenance
AT&T, Inc., Chicago, IL
Nov 2011- Dec 2015
Lead Premises Network Technician (Employee)
Install and rearrange inside wires CAT5e/6 terminations, RG-6 coax, Fiber Optics, fusion splicing, and computer networking of IT rooms, server rooms and outside plant
Maintenance of Cisco Catalyst & Juniper MX routers, Alcatel-Lucent 7330 shelfs
Established knowledge huddles that led to the companywide creation of the Skype Helpdesk, giving techs better quality assurance companywide
Highest sales referrals in region- through leadership and info sharing, improved overall team metrics from the worst to top tier level in the region
Installation and customer care of U-verse Cisco/Motorola IPTV, DSL, ADSL VDSL, FTTN and POTS/VoIP services
Installation & configuration of VSAT satellite DirecTV equipment
Set up VPN’s, VLAN, WAN/LAN, TCP/IP, VoIP, Cisco IOS upgrades, OSI models, ICMP troubleshooting
E.E. Anderson & Associates, Inc., Chicago, IL
Jan 2006- Oct 2011
System Administrator (Employee)
Maintained network via Cisco Catalyst, Juniper MX, Belkin, Linksys, Netgear switches & routers
Managed LAN/WAN, TCP/IP, DNS, DHCP, and legacy PBX
Desktop support for Window 95/98/2000/XP/7 workstations
Prepared professional tax returns for both corporate entities and individuals
Manage staff, service clients and purchase and maintain inventories
Implemented accounting software solutions, and provided training to the firm
C. I. Host, Inc., Chicago, IL
Feb 2004 - Mar2005
Network Administrator NOC (Employee)
Installation, maintenance, customization and software updates to client web, database and mail servers TCP/IP, DNS, DHCP, Cisco Catalyst 2970 switches/routers, Juniper SRX switches
Facilitated large volumes of data transfer with no interference
Continuously monitored all LAN/WAN Cat5e connections preventing failure of data transfers
Maintained and repaired onsite software, and generated trouble tickets for outside repair vendors, and accepted trouble tickets for internal network/hardware problems
Troubleshooting DDoS attacks, DNS lookup, TFTP, NAT, PAT, NTP operations
Provided technical support via phone to all clients when required
Contact this candidate