Sales Representative Assistant, Customer Service Representative
Resume:
MAUREEN E. BROWN
Elkhorn, WI 53121
Confident, dedicated and committed to the success of an organization. My diversified experience can benefit your company’s growth and development.
Core competencies include:
- Patience - Empathy
- Friendliness - Conflict Resolution
- Active Listening - Decision Making
- Attentiveness - Responsiveness
- Tenacity - Time Management
- Attention to detail - Organized
PROFESSIONAL EXPERIENCE
March 2006 – July 2019
CHEMTOOL INCORPORATED Elkhorn WI, Rockton, IL
CHEMTOOL / LUBRIZOL
August 2013- July 24, 2019
Senior Master Data Specialist
Maintain all system data. Primary area of responsibility being Commercial data, with ability to cover 2 other MD divisions (Supplier & Packaging).
• System maintenance
• Over 700 customer accounts
• Review of new customers for compliancy with corporate standards.
• Over 3000 finished good products, customer products
• List pricing, individual/special customer pricing.
• Any and all changes to customer accounts.
• Ongoing system cleanup.
• Annual review and deactivation of inactive customers and products.
• Replacement of product as customers would change packaging.
• Extensive use of and creation of Excel spreadsheets for export and uploading data to system. TENAXOL TECHNOLOGIES Elkhorn WI
July 2007 – August 2013
Customer Service, Inside Sales Representative
Tenaxol Technologies purchased by the owner of Chemtool, operated as a separate entity at the Chemtool Elkhorn WI location.
• Maintain Customer data in multiple systems as required
• Reconcile records and oversee data
• Prepare and edit correspondence, communications, presentations and other documents
• Liaise with internal staff at all levels
• Review operating practices and implement changes to improve operational efficiency
• Maintain a safe and secure working environment
• Handle customer inquiries and complaints
• Clerical, administrative and secretarial responsibilities and tasks.
• Phone reception
• Order entry / invoicing
• Inventory control / purchasing (3 warehouses)
• Sales rep contact
• Proofing of lab reports / distribution of lab reports
• Preparation / distribution of lab sample bottles
• Tech Data sheet / MSDS preparation
• Month end reporting
• shipping report
• commission report
• sales report
• Preparation/alignment of Tenaxol data, and entry of same into Chemtool operating system. CHEMTOOL INCORPORATED Elkhorn WI
March 2006 – July 2007
Customer Service Representative
• Order entry and complete follow through for customers and account managers in identified territories.
• Primary contact responsible for the creation and maintenance of spreadsheets recording order entry, status and problem accounts for weekly management meetings. 2002 – 2006; AG Edwards Financial Assistant, Wire Operator and Receptionist 1994 - 2001; Grand Geneva Resort Accounts Receivable Supervisor 1990 - 1994; Homemaker
1975 - 1990; Lance Industries - Chicago Assistant Manager
Contact this candidate