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Customer Service Officer

Location:
Merced, CA
Posted:
June 10, 2020

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Resume:

**** ******* *****, ** *****

209-***-**** addquk@r.postjobfree.com

STEFANI MENDOZA

PROFESSION SUMMARY

Seeking a position with a company that desires an honest, trustworthy, and professional employee that will allow me to utilize my skills, learn new skills, and be an asset to my employer, while allowing professional growth.

SUMMARY OF QUALIFICATIONS

Accounts Receivable

Accounts Payable

Microsoft Word

Keyboarding

Team Player

Excellent Customer Service

Telephone Etiquette

Windows 10

Spreadsheets

10 Key

Computer-PC

Live Scan

Data Entry

Billing

WORK OF EXPERIENCE

Merced County Sheriff Office November 2019 to Present

Duties Included: Operates computer to track officer movement and inmates/minors assigned to a specific facility, Looks for aggressive behavior or other potential security problems between inmates/juveniles notifying Correctional Officer or Juvenile Institutions Officer on duty of all suspicious behaviors, Maintains visitor and inmate/juvenile access control, Ensures Correctional Officer or Juvenile Institutions Officer access to secured areas, Makes announcements to inmates/juveniles and officers on duty, Assists the public with inmate/juvenile and facility information and provides them with general procedural information, Transmits information between housing units, medical, control, commissary, etc, Assigns computer based alpha or numeric identification codes to inmates/juveniles, Determines routing of information based on content and knowledge of unit operations, Records and processes bail and/or court fees from schedule on inmates in custody, Prepares reports and other related written material, May assist with the processing of prisoners/detainees. May also testify in court on matters relating to inmates/juveniles.

Merced County Sheriff office August 2017 to November 2019

Duties Included: Live scan, Clets, front lobby, second verify warrants, scan documents, police reports, abstracts, inputting warrants.

Student Resource Coordinator June 2016 to August 2017

Duties Included: Check student attendance, grades, testing, reinstatements, attendance probations and academics, help students fill out paperwork for Leave of absences.

Customer Service Specialist & High School Completion Coordinator August 2015 to June 2016

Duties Included: Provide excellent customer service, scheduled appointments, one on one interaction with students, assisted students with filling out paperwork, support students with academics.

Accounts Payable Razzari Ford August 2014 to August 2015

Duties Included: Paid monthly bills to vendors, entered invoices, ordered supplies, prepared W-9’s, filed, pulled cars deals and checked for rebates.

Sub Driver ROP (Valley Community Day School) January to August 2014 Merced County Office of Education

Duties Included: Drove ROP students to and from sites, drove Valley students to and from school, communicated with students.

Customer Service Representative April 12 to June 12 Aerotek Professional Service

Duties Included: Answered phones, dispatched, filed paperwork, processed window replacement quotes, and provided excellent customer service.

Housekeeping July 2011 to April 2012 Park Merced

Duties Included: Cleaned and sanitized rooms, laundry, ordered & stocked supplies.

Receptionist April 2011 to July 2011 Country Villa Health Service

Duties Included: Answered phones, greeted guest/residents, assessed incoming patients, and completed other duties as assigned.

Temporary Agency (Various Sites) Extra Help Aug 2009 to April 2011 Corner Stone, Merced, CA

Duties Included: various duties as assigned and was placed on call to assist sites that needed extra help.

Office Secretary Aug 2004 to March 2009 Ace Pipe & Steel, Merced, CA

Duties Included: Payroll, accounts payable, accounts receivable, inventory, and prepare monthly contract status report, time cards, and customer services

EDUCATION

Golden Valley High School Merced, CA / Graduate of 1999

REFERENCES

Available upon request



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