SUMMARY

Experience in USAF Battle Management Command and Control operations, as well as installing, maintaining, troubleshooting, repairing, and training operators of Secure Compartmented Information Facilities (SCIFs) and their computing and networking systems.

Skills include:

●Operational experience of USAF Battle Management systems and associated functions including computers, software, and operations security practices.

●Supervision experience of military personnel as an Operations Security Non-Commissioned Officer and supervision experience as program manager for exercise planning operations.

●Troubleshooting of classified networking equipment and software including restoration after outages, redundancy planning, and information migration.

●Proficient with: HTML, CSS, Amazon Web Server cloud services, VOIP services, data entry, personal and professional computing.

Professional Experience

IT Field Technician

Dell Computer Company 2020-Present

Johnson City, TN

As an IT field technician, deploy, maintain, and troubleshoot IT equipment including computers, servers, and VOIP equipment. Responsible for servicing hospitals and hospital equipment in 2 states, and ready to travel to any site on short notice to address outages, routine upgrades, or equipment malfunctions.

Information Technology & Billing Specialist

Screensafe Inc 2016-2018

Joliet, IL

As an IT specialist, troubleshoot and repair networked computers, phones and an on-site server, while coordinating with contracted software developers to ensure products will meet requirements. As billing specialist, responsible for coordinating with hospitals and service providers around the country to ensure proper procedures are followed and prices are within acceptable limits for business.

●Selected to oversee the development of a $50,000 software system upgrade after only 4 months with the company.

●Corrected previous billing errors which had thrown the budget off; worked with the service providers to save the company $10,000 in additional costs.

●Responsible for various related and unrelated secondary duties, including customer service, training new employees, and developing action plans to provide proper and accurate testing for new client companies.

SSA Manager/OPSEC NCO

United States Air Force

729th Air Control Squadron 2012-2014

Hill Air Force Base, UT

Non-Commissioned Officer responsible to the Squadron commander for the security of classified vault and its computers. As OPSEC NCO, instructed Squadron members on security priorities and actions critical to maintaining operational security as well as performing periodic inspections.

●Maintained a classified computer network of 10 stations, connected to over 100 other installations globally and used for storage and transmission of data deemed invaluable to continued tactical and strategic operations worldwide.

●Planned and conducted quarterly operations security training and evaluations for the Squadron; reported readiness and security status directly to Squadron commander.

●Recognized by Squadron commander for preventing unacceptable dissemination of upcoming deployment plans after recovering a classified drive which had been improperly stored in an unsecured area.

Surveillance Technician/Weapons Director

United States Air Force

603rd Air Control Squadron 2008-2011

Aviano Air Base, Aviano, Italy

As a Surveillance Technician, directly responsible for tracking and identifying all air traffic within the area of responsibility, approximately 2000 square miles. As Weapons Director, controlled and directed actions of all friendly air assets in the airspace including fighters, bombers, and tankers.

●Accrued over 1000 hours of operational experience as Surveillance Technician and Weapons Director in an active Air Control Squadron through the course of more than 300 missions.

●While a junior member of the squadron, selected to write and develop the courseware for a $50 million+ hardware system designed to replace existing operational equipment.

●Recognized as an outstanding Weapons Director by the base commander following a mission in which quick thinking and action prevented an otherwise total loss of a $20 million aircraft.

●Assigned as a Standardization & Evaluation team member, responsible for keeping 200+ operators within the squadron current on training and mission critical safety information.

Machine Operator

Bodycote Materials Testing

Gary, IN 2007-2008

Worked with assorted industrial machinery to cut and form sample metals for testing to ensure compliance with its operational needs.

●Worked with CNC machines and adjusted programs to cut pieces to fit standards for tension and bend strength testing.

●Used industrial shearing machines and vertical and horizontal saws to cut larger pieces down to standards.

●Used micrometers and optical measuring devices to ensure pieces met sizing and form requirements before forwarding them to the testing department.

Professional Training and Education

BS in Computer/Information Systems & Information Security – Lewis University, Romeoville, IL 2014-2018

Associate’s in Aerospace Systems and Technology - Community College of the Air Force, 2014

USAF Airman Leadership School – US Air Force, Hill AFB, UT 2013

●Six months training in management and communication skills.

USAF Weapons Director Qualification Course – Luke AFB, AZ 2010

●Six months of fast-paced training in controlling air assets in a rapidly changing air combat zone.

USAF Surveillance Technician qualification course – Luke AFB, AZ 2009

●Three months of advanced training in operating and maintaining radios and electronic instrumentation.

USAF Aerospace Control & Warning Systems Technical Training Course

●Three months of training in radar and communications equipment operation.

References and performance evaluations available upon request.

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