Lauren McLamb

704-***-****

addqtk@r.postjobfree.com

Objective: A position that will utilize my drive and my organizational skills as well as providing a capacity for knowledge and growth.

Work Experience

Seniors Helping Seniors Director of Operations November 2017- Current Official Title: Director of Operations

● Coordination and management of overall operations

● Client assessments and documentation

● Scheduling care for clients and caregiver schedules

● HR policies and enforcement including interviews and incident reports

● Care Coordination to work with families to establish and maintain care

● Ongoing caregiver training

● Marketing mapping, coordination and execution

● Develop and maintain partnerships

Carolinas Healthcare System Specialist July 2016 - May 2017 Official Title: Patient Financial Services Specialist

● Review processes and suggest more efficient options

● Create, update and maintain training manuals

● Design and implement strategies and policies

● Monitor and resolve system and employee errors

● Coordinates and coordinates patient benefits

● Reviews and approves logs and data input

● Customer service strategy and implementation

Center for Sustainable Change Manager August 2012- December 2016 Official Title:Communications and Relationship Manager

● Learned the intricacies of operating a nonprofit organization

● Assisted building relationships with donors as well as the organizations and volunteers involved

● Established online presence and interaction through the NationBuilder website and communications platform, all forms of social media and marketing

● Attended national conference, 3PGC and assisted with presentations in addition to conducting webinars

● Created policies and administrative orders, presented them to the Board of Directors and executed these regularly

SOAR Sports Ministry Office Manager February 2009- March 2012 2

McLamb

Lewis School of Driving Office Manager December 2005- February 2014 Erie Insurance Office Manager//Policy Review May 2001-November 2005 Education

Wingate University May 2014

Masters in Business Administration

Concentration: Health Care Administration

G.P.A.: 3.8

Queens University of Charlotte May 2007

Graduated Magna cum Laude

Major: Psychology

G.P.A.: 3.82

Certified Dementia Care Practitioner October 2019

Special Skills

Computer: ClearCare Software, Microsoft Programs (Informational Systems course), Misys, EMR, SPSS, RSVP, Symbol, Journada, WISC-IV Rider, Capsim and several other healthcare and business scheduling and management software; EPIC trained Training and Certification: Certified Dementia Care Practitioner, Certified ClearCare Specialist, Homecare Marketing Boot Camp, J3 Homecare Coaching, NationBuilder Expert Certification, focus group facilitator, research coordinator, program evaluation, leadership strategies, strategic, healthcare, marketing, and financial management courses, global economic training; EPIC certified

Volunteer Work: Food For Families, Young Life, Girls on the Run, Matthews, Union County school system, participation in V-Day to end domestic violence and Matthews Free Medical Clinic

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