Security Officer Manager

P.T.CHENTHIL KUMAR

Telephone: +1-224-***-**** Email: ***************@*****.***

Address: ***, ******* *****, ********, ******** 60090

Senior Level Service Delivery IT Management

EXECUTIVE SUMMARY

A Technocrat, with over 19+ years of experience in System Administration and IT management for multiple domains. Currently associated as Tower Lead.

Organized and self-motivated with demonstrated ability to handle complex responsibilities in a demanding work environment. Possess strong Planning & analytical, problem solving skills with keen ability to prioritize and manage resources.

WORK EXPERIENCE - CONTRIBUTIONS

IBM December 2012 till date

Tower Lead

Managed Service Delivery teams

Identified improvement areas in incident response and problem management process.

Built appropriate relationships inside and outside of IT.

Produced management performance reports.

Managed internal processes related to IT Service Delivery.

Provided inputs for bi-weekly IT Advisory Group meetings.

Managing resources to meet daily delivery schedules.

Providing guidance to subordinates on company goals and policy.

Monitoring staff to ensure the prompt resolution to all client queries.

Managing staff induction, training, and performance reviews.

Building strong, lasting client relationships with clients.

Delegating tasks and responsibilities to appropriate personnel.

Delegating responsibility and ownership of tasks to staff.

Communicating complex technical concepts to clients.

Writing up service delivery reports.

Ensuring that projects are completed on time.

Developed a tool for day to day operations that saved enormous amount of time and cost

Misys Oct 2010 Nov 2012

AS/400(iSeries) Senior IS Analyst

Maintaining 60 iSeries machines in Physical/Remote Locations.

Maintaining servers through HMC.

Periodic upgrading of the PTF provided by the application vendor.

Experienced on Installing the OS400

Managing Data Migration, OS Upgrade and System recovery.

Creating LPAR through HMC.

Creating customised menus for Monitoring.

Creating customised menus for service desk support for AS/400.

Monitoring AS/400 performance and fine tuning if necessary.

Monitoring the Sever Management and Remedies.

Supporting Application support teams.

Providing first level support on N-Series.

Creating and exporting NFS volumes and volume resizing

Creating Volume reports.

Developed a tool for first level support,that reduced MTTR

Unisys Global Services India Pvt. Ltd Dec 2006 - Oct 2010

AS/400(iSeries) Systems Administrator

Placed in London - Uxbridge from Jan 2007 to May 2007 for knowledge Transfer.

Successfully built the New iSeries server (Model 520, V5R4), created a LPAR through HMC (Linux Partition) and upgraded 810 server from V5R3 to V5R4.

Responsibilities include System Administration in AS/400, System Back up including OS 400 (V5R4), analyse problems & initiate proper solutions and AS400/ISeries PTF’s other system maintenance.

Maintaining the AS/400 in Remote Location (3 AS/400’s).

Coordinating the Application vendor for application upgrade (RSG).

Maintaining the server through HMC.

Upgrading on periodic basis the PTF provided by the application vendor.

Handling firmware upgrade, installing the OS400, Data Migration, OS Upgrade and system recovery.

Creating LPAR through HMC.

Managing dynamic allocation of resources through HMC.

Maintaining the server with partition (Linux).

Monitoring AS/400 performance and fine tuning if necessary.

Monitoring the Sever Management and Remedies.

Supporting Enrich ERP.

Providing technical support for AS/400-iSeries applications and products.

Acting as third line support for day to day problems and technical resource to other departments within the company.

Escalating problems through the relevant channels, both internally and externally.

Installing, implementing and fixing Operating System tools that support integration to the current systems environment.

Scheduling the Jobs as per the requirement.

Performing all system backups and restoring it.

Posting IPL Jobs and restart if Necessary.

Maintaining the Server as per the Requirement of the Client.

Monitoring the Server’s through CITRIX.

Interacting with Clients.

Monitoring Pre-Backup Activities.

Maintaining the CWA (Client Web Access), Event Manager and Content Manager.

Periodic testing of Disaster Recovery.

Maintaining the Monitoring Tool Halcyon on as400

Reporting to management - User profiles, performance and ASP utilization.

Monitoring the system performance on critical utilization period.

Affiliated Computer Services Nov 2005 - Dec 2006

AS/400(iSeries) Senior Systems Operator

Responsibilities include System Administration in AS/400, System Back up including OS 400, Work on http server (AS/400), analyze problems & initiate proper solutions, AS400/iSeries PTF’S other system maintenance, Journaling the objects and monitor more than1 Client at a time.

Maintaining the AS/400 in Remote Location (19 AS/400’s)

Monitoring AS/400 performance and fine tuning if necessary.

Monitoring the Sever Management and Remedies and maintaining BRMS.

Providing technical support for AS/400-iSeries applications and products.

Acting as second line support for day to day problems and technical resource to other departments within the company.

Escalating problems through the relevant channels, both internally and externally.

Installing, implementing and fixing Operating System tools that support integration to the current systems environment.

Handling OMA monitoring tool.

Performing all system backups and restoring it.

Maintaining the Server as per the Requirement of the Client.

Monitoring Server through Candle Net Portal (Front End Tool).

Monitoring the Server’s through CITRIX.

Monitoring the Server’s through NETCOOL.

Interacting with Clients.

Monitoring Pre-Backup Activities.

Posting IPL Jobs and restart if Necessary.

Issuing the Tickets depend upon Issues.

Maintaining More than 17 Servers at a Time.

Monitoring VERITAS Netback up Tool.

Managing the Failed Backup in VERITAS Netback up.

Creating Daily reports on VERITAS Netback up.

Covansys PeopleSoft India Pvt. Ltd Feb 2005 - Nov 2005

Tem Leader - Projects

Responsibilities include installing the JD Edwards Products on iSeries XE, 8.9, 8.10, 8.11, installing the PeopleSoft Products on iSeries, Trouble shooting, providing training as per the company’s request, Package Build and Deploy in XE,8.0, 8.9, 8.10,8.11, Updating Packages and installing JAS (Java Application Server).

Managing AS/400, OS/400 V5R3 (i5) in a TCP/IP environment.

Managing System Administration in AS/400.

Handling System Back up including OS 400.

Applying PTF changes provided by IBM.

Performing Work management, Responsible for Both Front end Back end Activities of IT Operations.

Monitoring AS/400 performance and fine tuning if necessary.

Working on http server (AS/400) and SQL/400.

Performing all system backups and restores on AS/400 as well as serve as Disaster Recovery Planning.

IPL the system on regular intervals (Manual as well as Normal).

Functioning as AS/400 Security Officer.

Installing the OS/400.

Creating macros and Customized for System Automation.

Installing the Websphere5.0, 5.0.2 on iSeries.

Affiliated Computer Services Jul 2004 - Feb 2005

AS/400(iSeries) Systems Operator

Responsibilities include System Administration in AS/400, System Back up including OS 400, Work on http server (AS/400), analyze problems & initiate proper solutions, AS400/iSeries PTF’S other system maintenance, Journaling the objects and monitor more than1 Client at a time.

Maintaining the AS/400 in Remote Location,

Monitoring AS/400 performance and fine tuning if necessary.

Monitoring the Sever Management and Remedies.

Performing all system backups and restoring it.

Maintaining the Server as per the Requirement of the Client.

Monitoring Server through Candle Net Portal (Front End Tool).

Monitoring the Server’s through CITRIX.

Monitoring the Server’s through NETCOOL.

Interacting with Clients.

Monitoring Pre-Backup Activities.

Monitoring Post IPL Jobs and restart if Necessary.

Reporting Hourly Report to Shift Supervisor.

Issuing the Tickets depend upon Issues.

Maintaining More than 17 Servers.

Nilgiris Dairy Farm Pvt. Ltd Aug 2001 - Jul 2004

AS/400(iSeries) Systems Administrator

Responsibilities include System Administration in AS/400, Administration of Magic 400, Maintain Database in Magic 400, System Back up including OS 400, Data base Backup recovery, work on SQL/400, work on http server (AS/400), analyze problems & initiate proper solutions, AS400/ISeries System upgrades, PTFS, other system maintenance, journaling the objects, create macros and Customized for System Automation and programming in RPG/400.

Managing AS/400, OS/400 V4R4 in a TCP/IP environment.

Performing Work management, Responsible for Both Front end Back end Activities of IT Operations.

Monitoring AS/400 performance and fine tuning if necessary.

Applying PTF changes provided by IBM.

Performing all system backups and restores on AS/400 as well as serve as Disaster Recovery Planning.

Functioning as AS/400 Security Officer.

Continuing responsibilities of Senior Operations.

Installing the OS/400.

EDUCATION

Madurai Kamaraj University

BE – Mechanical

REFERENCES

Available on request.

Contact this candidate