Customer Service Medical
Resume:
SHERRETHIA BERRY
** ******* ** * Bear, DE ***** * 302-***-**** * **********@*******.***
SUMMARY OF QUALIFICATIONS:
Over 26 years working various positions in the banking and finance environments have given experience in driving customer and business development through flagship startups in judgmental lending, wealth management, workflow process and customer service while building partnerships within business lines. Demonstrated ability to work in an environment engaged in teamwork, empowerment, alignment of goals and mutual accountability. Extended talents in fraud, risk, due diligence, portfolio management and accounts payable. While meeting goals and contributing to the overall growth of the organization, maintaining a positive attitude, work ethic and commitment to excellence. Core competencies include:
● Leadership and Employee Engagement • Analytical and Problem Solving
● Development of workflow process • Organization and Time Management
● Startup teams for point of sale partnerships • Detail Oriented
● Wealth Management startup team • Decision Making/Judgement
● Sales and Customer Service Initiatives
PROFESSIONAL EXPERIENCE:
Labcorp, Inc. September 2018-Present
New Castle, DE
Customer Service Support Rep
● Schedule routine driver pick ups for medical providers
● Deliver patient results to clients and add additional test as requested
● Handle minor billing changes to insure accurate insurance processing Delaware Claims Processing Facility, April 2008 to September 2017 Wilmington, DE
Claims Analyst II
● Reviewed, audited and reconciled medical reports, employment records and legal documents for asbestos claims according to guides and procedures set forth by US Bankruptcy Trustees
● Conducted deficiency audits to close claims while coordinating with other research departments
● Legal document review (poa, depositions, affidavits) MBNA/BOA/JPMorgan Chase Feb 1997 to April 2008
Wilmington, DE
Credit Analyst/Portfolio Management/Collections
● Reviewed credit reports and financial documents to achieve judgemental lending decisions
● Flagship startup with external retail partners for point of sale credit and credit line increase
● Conducted fraud, and risk analysis at application process as well as resolve credit bureau issues
● Responsible for and achieved goals from early to late stage delinquency and recovery
● Judgemental lending environment for both consumer and commercial credit
● Financial and asset review of wealth management clients for credit lines above $100k EDUCATION B. S. Accounting May 1990 Livingstone College, Salisbury, NC Analyzed Audited Interpreted Solved Developed Corresponded Called Communicated Evaluated Contacted Reviewed Scheduled Examined Applied Established Planned Organized Arranged Assisted Provided Consulted Assigned Conducted Settled Verified Disapproved Operated Recommended Specified Updated Set up Resolved Performed Retrieved Managed Charted Distributed Educated Authored Processed Purchased Prepared Supported Demonstrated Guided Maintained Compiled Collected Dispatched Implemented
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