Digital Marketing Social Media

SUMMARY OF QUALIFICTIONS

Passionate about Quality Assurance & Software testing

Comprehensive knowledge of software testing methodologies, Agile, scrum development

Solid understanding of software development models, and fundamentals of testing

Excellent knowledge of static techniques, test design, and test management

Strong written – verbal communication skills combined with a proactive, service-first attitude, and ability to work with a sense of urgency & attention to details

Bilingual communicator: French, German

TECHNICAL SKILLS

Cloud Platform Solution

Salesforce SaaS, Google Cloud Platform, CRM

Defects Management

JIRA, HP QC, HP ALM

Testing concepts & techniques

Fundamental Test Process, Equivalence Partitioning, Boundary Value Analysis, Test levels, Static Analysis

Software Methodologies

Agile, Waterfall, Scrum, V Model

Office Application

MS Outlook, Excel, PowerPoint, Word

Databases

MS Access, Oracle, MS SQL

PROFESSIONAL EXPERIENCE

French Tester Rogers Communications Brampton March – June 2020

Participated as a software tester in an Agile-based product development group, including release, iteration kickoffs, retrospectives, daily scrums, and other team meetings

Collaborated with business, and technical teams to understand requirements, stories, and features

Developed & executed manual French tests to test the creation of Accounts, Contacts, Opportunities, and Service validation in Salesforce, reviewed test results with Product Owner, SME and communicated testing progress to the Salesforce Test manager, business owners

Executed manual regression test suites to ensure existing functionality remains working as designed prior to each Salesforce release

Raised defects in ALM & Jira, worked with Sales, Service, Billing teams to maintain traceability matrices correlating requirements and design artifacts

Digital Marketing Specialist Contact Pest Control Inc Toronto 2018- 2019

Developed & implemented digital marketing campaigns that focused on lead generation, engagement and provocative conversions

Managed web properties and social media channels to deliver strong customer & user experiences

Created and optimized Google ads, and E-mail marketing

Continuously monitored and optimized SEO

QA Tester Smart Test Inc North York 2015- 2017

Reviewed user stories and specifications to ensure full understanding of individual deliverables

Identified test requirements from specifications, mapped test case requirements and design test coverage, and performed all aspects of verification, including functional testing, regression

Managed the execution of test activities, logged, tracked, and reviewed defects

Logged all defects in the defect management system as identified during test execution by QA & UAT

Facilitated User Acceptance Testing activities, and updated change management

Ensured that validated deliverables meet functional and design specifications and requirements

PC / LAN Analyst Aviva Canada Scarborough 2008- 2012

Provided first-level technical support to internal staff with access & authentication issues

Performed troubleshooting techniques over the phone to identify and resolved issues related to software or hardware

Ensured all incidents are properly logged, routed, escalated, in accordance with pre-determined service level agreement

EDUCATIUON

Quality Assurance & Software Testing Diploma Canadian All Care College 2017

Pre-BA German Linguistic Heidelberg University Germany

BA German Literature Mohamed V University Morocco

Translation Diploma Mainz University Germany

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