Customer Service Administrative Assistant
Resume:
Felicia Ross
**********@*****.***
Customer Service/Administrative
PROFILE
Very motivated and self-driven with over 10 years of strong professional customer service skills and experience. Excellent verbal communication and work very well in any large or small setting.
SUMMARY OF QUALIFICATIONS
Customer Service Skills
Inbound/Outbound Call Experience
Microsoft Office Suites
Leadership and Decision Making Skills
Team Player
Dependable
Great Time Management
Good Interpersonal Skills
Excellent Critical Thinking
Conflict Resolution Skills
PROFESSIONAL EXPERIENCE
Arrange for debt repayment and establish repayment schedules, based on customers' financial situations
Advise customers of necessary actions and strategies for debt repayment.
Confer with customers by telephone or in person to provide information about products and/or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Assist with special projects and assume responsibility for the development, administration, and promotion of special projects
Lead teams to provide fast, fun and friendly service to Target guests, both face-to-face and by supporting sales floor teams.
Responsible for pre-screening potential applicants for the WIA Summer Youth Employment Program.
Schedule appointments for applicant suitable for the program. Process volume of in-coming calls throughout the Summer Job Connection Program Hotline in a timely fashion
Respond to all voice mail messages within 24-hours. Conduct quality reviews of the registration packets and complete data entry into Employ Florida Marketplace.
Serviced Outbound/Inbound Calls in accordance with Company’s protocols and identified customer’s needs and suitability to products and services
WORK HISTORY
Office Team, Customer Service Rep /Administrative Assistant, Orlando, FL 2009-2015
Workforce Central Florida, Customer Service Rep, Orlando, FL 2012-2012
Target, Guest Service Trainer, Orlando, FL 2005-2008
Door Dash / Delivery Driver, Orlando FL 2018 to present
EDUCATION
Bachelor of Art in Sociology
Bethune-Cookman University Daytona Beach, FL
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