Sto. Tomas City, Batangas
Philippines 4234
E-mail: *******@*****.***
Website: http://linkedin.com/in/seychelle-
maloles-8a0968119
Phone: +63-961-***-****
OBJECTIVE An experienced quality expert with a demonstrated history of working in the financial services industry and supply chain management, aiming to leverage academic experience and a proven knowledge of strategic and analytical planning as well as developing others and managing performance to successfully fill a new managerial role to help the organization achieve its goals
WORK
EXPERIENCE
Freelance Job January 2011 — April 2017
Capital One Philippines Support
Services Corporation
October 2013 — Present
Freelance Import and Export Processor
Analyzing the procurement spending and sourcing pipeline, and understand the cost, supplier and service structure within the consulting and communications categories Ensures effective control of purchasing of goods through supplies accreditation, authorized and approved procurement and evaluation of suppliers Preparing documents for procurement like reimbursable work agreements, inter- agency agreements, procurement requests and purchase orders Managing the supplier database and increasing the speed of the grant-funded procurement, while ensuring transparency and value for money Maintaining and counting items in the inventory and comparing physical counts to records
Analyzing administrative polices before applying them and preparing work plans Preparing financial reports that track spending and annual budget plans Ensures that purchases are documented and approved Procurement of owner-supplied construction materials Conducts evaluation coordination with the supplier Ordering supplies and assigning value to property
Procurement of technical design services
Procurement of office supplies
Senior Quality Manager
Managing and leading an engaged and motivated team to ensure completion of required volume of testing
Creating a customer-centric culture within the team with a balanced focus on customer outcomes
Demonstrating creative thinking with the skills to produce innovative and sustainable solutions that will improve the team’s strategy to the benefit of customer experience and business performance
Meet regularly with management to evaluate personal work plan/strategy so as to ensure that the required target results can be achieved Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a service solution to the customer Act as the customer's main point of contact, by liasing closely with the relevant Seychelle Maloles
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department within the company to ensure that queries, problems or issues are dealt with appropriately
Work as a customer contact with the user departments in key account customers, feedback the user situation through appropriate channel for the formation of account strategy
Produce information for management necessary to evaluate if performance is aligned with key performances indicators
Proactively manage customers and elicit feedback in the interest of customer retention and continuous improvement
Produce monthly management information reports for distribution to both external and internal
Perform technical validation of regulatory reports and analysis of supplier performance Own Training and Competency/Learning Paths for agents– including facilitating internal calibration sessions to ensure consistency among the team Producing pertinent written responses which are of a consistently high standard ensuring compliance with regulatory and contractual obligations Performing oversight of QA results with emphasis on providing feedback to business heads on delivery of the right Customer Outcomes
Ensuring all complaints and related communications are handled in a professional, customer focused, timely and effective manner
Manage quality status reporting
EDUCATION BS Customs Administration June 2014 — April 2019 BS Chemical Engineering June 2008 — March 2010
Lyceum of the Philippines University Laguna
University of the Philippines Los Baños
QUALIFICATIONS University degree in supply chain management and logistics Extensive experience in sourcing and procurement and related function Fluent in English, with excellent written, digital and verbal communication skills Customer-oriented with a keen attention to detail and strong stakeholder management capabilities
Strong organization, planning and analytical skills, capability to manage competing priorities, and manage multiple projects at the same time Motivated self-starter with the ability to embrace change and ambiguity Intensive experience in developing others and managing performance Communicate and deliver recommendations in a compelling manner Improves efficiency and effectiveness in the way work is done Excellent leadership skills and business acumen
SKILLS AND
ABILITIES
Ability to identify opportunities to improve efficiency and effectiveness to create capacity
Strong engaging skills, with the ability to manage change and manage team effectively Wide understanding of the importance of meeting and exceeding client expectations Adaptability in approaching different types of situation with a positive attitude Ability to make decisions and solve problems effectively under pressure Strong level of computer literacy and proficient technical skills Ability to plan, organize and prioritize work
Ability to work in a team structure
Excellent negotiation skills
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ACQUIRED
TRAINING
Coaching Conversations Training (2018)
Effective Decision Making Training (2018)
AWARDS AND
RECOGNITION
Top Process Employee (2017- 2019)
Top 5% Employee for the Year (2014-2016)
REFERENCES Maricel Ferrer (Unit Manager)
Email: ***.******@**********.***
Phone: +63-917-*******
Maria Shiela Cipriano (Unit Manager)
Email: ****.********@**********.***
Phone: +63-917-*******
Vin Delos Reyes(Pr. Implementation Specialist)
Email: ***.**********@**********.***
Phone: +63-917-*******
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