Safety Customer Service

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

SHARON LEWIS

Milwaukee, WI, 53226 414-***-**** ********@*****.*** Meticulous transportation professional bringing a proven history of efficiently inspecting buses before and after scheduled trips. Accustomed to refilling necessary vehicle fluids and reporting any maintenance needs. Strong knowledge of local routes and laws, demonstrated over [24] years of industry experience.

• Defensive driving

• Map expertise

• Passenger interaction

• Commercial driving

• Safety and compliance

• Local traffic regulations

• Technology-based navigation

• Vehicle inspections

• Local route knowledge

• Organization

• Problem resolution

• Relationship development

• Customer service

• Communications

TRANSIT BUS OPERATOR 04/1995 to 02/2020

Milwaukee County Transit System, Milwaukee, WI

Provided passenger assistance including collecting fares and offering schedule and route information.

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Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.

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Obeyed federal, WI and local traffic laws and regulations to enable safe transportation outcomes for participants.

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Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.

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Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

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Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

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• Transported passengers safely along prescribed routes according to tight schedules. UNION REPRESENTATIVE 04/2012 to 04/2015

ATU Local 998, Milwaukee, WI

Interpreted and advised on labor relations policies and previously negotiated agreements.

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• Oversaw investigations into discrimination, sexual harassment or other workplace claims. Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.

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Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.

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• Resolved conflicts and negotiated mutually beneficial agreements between parties. EDUCATION High School Diploma : 06/1974

Lincoln Jr/Sr - Milwaukee, WI

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