Customer Care Service
Resume:
MEGASHNEE SHANMUGAM
SARNIA, ON, N*T *B*, CANADA 051********
DETAILS
***,*************, ******, **, ***
2B3, Canada
**********@*****.***
SKILLS
Leadership Skills
Decision Making
Business Process Improvement
Flexibility and Adaptability
Interpersonal Communication
Ability to Work Under Pressure
International Sales
Ability to remain calm under
pressure
Punctuality and time management
skills
Strong work ethic
PROFILE
A proactive and stalwart individual with International exposure. A Multitasker considered highly organized with logical thinking. Experienced in customer service and firm communication skills. Capable of doing detailed work with high accuracy to enhance the business. Actively seeking jobs in the Management field and Business administration field where I can implement my skills as well as experience and be a part of the limitless growth of the organization. EMPLOYMENT HISTORY
Marketing Executive at SHANMUGHAN INTERIOR AND DESIGN SPC, Bahrain June 2018 — August 2019
• Lead the Marketing Team of the organization
• Satisfying customer requirements
• Managing data on the production of all marketing materials, including print documents, media advertising spots.
• Managed staff by providing tasks, objectives, and strategies.
• Checking the quality of the customer care service. Information Retrieval officer at JUST DIAL Ltd, India June 2017 — October 2017
• Provide customers with efficient customer service by acknowledging their needs and requirements.
• Respond to customer requests via Telephone, Email and Text message.
• Verified data integrity and accuracy.
• Manage guest records for future reference.
• operate in various system application including case management, in order to serve the client well.
Manager at Taste Mantra Restaurant, India
September 2018 — November 2019
Deal with customers’ complaints and/or suggestions Managing workflow
Creating and managing team schedules
Reporting to HR and senior management
Evaluating performance and providing feedback
Helping to resolve employee issues and disputes
Sales Associate/ clerk at Global Donuts & Deli, Sarnia April 2020 — May 2020
Greeting customers
Successfully assisted customers with product selections and purchases. Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions, and sharing additional information with restaurant patrons.
Managing stocks
EDUCATION
Business Management- International Business, Lambton College Of Applied Arts and Technology, Sarnia
January 2020
Ontario Graduate Certificate
Bachelor of Arts-History, Women's Christian College, Chennai, India July 2015 — April 2018
University Of Madras
SABRE - Ait Ticketing, Universal Air hostess Academy, India, Chennai October 2016 — March 2017
IATA Certificate
Office Skills
Ms Office.
Adobe Photoshop.
Internet and Email.
Volunteer, India
• Volunteered for Differently Abled during 16th State Level Sports meet in Chennai
• Event Coordinator.
• organized the cultural event of women's Christian College " FESTEVE 2016"
• Event Organizer- "Vintage on Wheels" India.
• Volunteered in the Centenary year program of women's Christian College.
• Volunteered in enormous events and social service programs which were conducted by NATIONAL SERVICE SCHEME, India.
Availability
Weekdays: 9:00 am to 11:00 pm
Weekends: 11:00am to 11:00pm
REFERENCES
Can be provided upon Request.
Contact this candidate