Medical Manager
Resume:
WORK EXPERIENCE
Practice Manager
Pinehurst Medical Clinic - Pinehurst, NC
September 2019 to Present
Complete oversight of 4 specialty practices within large medical clinic. Duties include staff management, scheduling management, physician interaction, credentialing and networking, public relations and marketing, compliance Management, training, and accounts receivable oversight
Business Office Manager
Skyway Surgery Center - Saint Petersburg, FL
2018 to 2019
Complete oversight and set up of brand new state of the art ambulatory surgery center. Duties included implementation and training on new computer systems, Staffing of facility, human resource and payroll duties, preparing an auditing for upcoming inspections, monitoring and ordering of all medical and office supplies. Practice Administrator
DAVITA MEDICAL GROUP - Tampa, FL
2017 to 2018
Encourage the delivery of patient-centered managed care services within a high-volume primary care practice through the ongoing evaluation of all core administrative processes, including staffing, budgeting, and medical billing. Mobilize support for a wide range of improvement projects to ensure practice alignment with financial, performance, and patient satisfaction goals.
* Cut operating expenses by leading major cost reduction initiatives, such as the introduction of flex schedules and an innovative inventory system.
LAURA
PETERSON
Practice Administrator
Pinehurst, NC
***********@*****.***
I am a seasoned practice administrator with a proven track record of success. I will relocate for the right position.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Practice Administrator
DERMATOLOGY SPECIALISTS OF WEST FLORIDA - Saint Petersburg, FL 2015 to 2017
Ensured the sustainable success of three dermatology and cosmetic surgery practices through the expert management of daily administrative operations. Spearheaded staff recruitment campaigns, administered orientations, and coached staff in standard operating procedures. Designed marketing programs and built bridges within the local community to boost patient referrals.
* Launched two satellite offices and coordinated all associated processes, from facility renovations to logistical support for grand openings.
* Secured considerable revenue gains by planning and producing several well-attended open houses with complementary promotions.
Practice Administrator
BAYFRONT MEDICAL CENTER - Saint Petersburg, FL
2011 to 2015
Empowered employees across multiple practice locations and medical specialties by leveraging deep understanding of best healthcare practices to improve administrative systems. Provided strategic direction to all business functions, such as acquisitions, marketing, and accounts receivable/payable. Enforced compliance with governing regulations, including HEDIS, OSHA, and HIPAA requirements.
* Earned recognition for expertise in new practice management; drove several expansion initiatives from initial planning and construction through successful grand opening.
* Rolled out the Athena electronic medical record system across all Bayfront offices and engaged staff through the delivery of insightful training programs.
Call Center Manager
ALL CHILDREN'S HOSPITAL - Saint Petersburg, FL
2005 to 2011
Led the day-to-day operations of a call center supporting key hospital communications programs, including physician referrals and triage, within a 24/7 department. Headed human resources and enhanced staff performance by conducting performance evaluations with constructive feedback. Prepared budgets, ran chart audits, and generated statistical reports relating to patient flow.
* Volunteered to assume additional responsibilities in support of special community outreach events, such as telethons and open houses.
* Realized the on-time, in-budget relocation of the hospital to a new location and minimized overtime by improving scheduling processes.
Administrator
GATEWAY RADIOLOGY CONSULTANTS - Saint Petersburg, FL 2000 to 2005
Directed all operational aspects of an outpatient facility staffed by 35 employees, from scheduling and patient flow to contract administration and credentialing. Ensured staff comprehension of key concepts, including HIPAA and OSHA guidelines, and promoted the adoption of best practices. EDUCATION
Bachelor of Arts in Business Administration
St. Petersburg Junior College - Saint Petersburg, FL SKILLS
billing
Scheduling
Marketing
Payroll
EMR
Operations
Receptionist
Office Management
Customer Service
Human Resources
Microsoft Excel
Outlook
Quickbooks
training
Accounting
Managed Care
Healthcare Management
Athenahealth
Practice Management
Medical Records
Athenahealth
HEDIS
Healthcare Management
Insurance Verification
Managed Care
Medical Records
Practice Management
Certification in HR and employment law
LINKS
http://linkedin.com/in/laura-peterson-129357162
CERTIFICATIONS AND LICENSES
Certified Human Resource Manager
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ADDITIONAL INFORMATION
I have extensive practice management experience in both primary care and specialty offices. I am looking to relocate for the right position that would be closer to my family.
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